Home Paradise Pools LLC.

Our in ground pool was installed in four months. Just finished it in December. Weather was pretty good. Process was steady.

They did a good job and I would recommend. We had good luck with them.

unknown

Very poor customer service provided from the very first point of contact. They were very condescending and would not allow me to speak, kept cutting me off and simply wouldn't take a moment to listen to what I needed/wanted as a potential customer. This company was referred to me but I will not use them based on the first impression alone.

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what was gone be the dream come true turned out to be a pool that is gone fall inside itself in less than 5 years and the provider will do nothing about it but hide behind fine lines in a contract!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! anyone is welcome to contact me and see the pool for yourself before letting Hp pools steel your dream. contact me at 850-260-5709 to see for yourself.

It seemed my pool job got less priority than it should have gotten. Appointments were missed. Some details were overlooked. All around the pool dirt was needed to fill in were they had done work. I had to do it myself. They forgot it was a salt pool and overlooked the need to add it. The real issue here is that the liner kept coming off the top and sagging down in places. Looks cheap and unkept. I've been in to see them and the first time they came on a Sat. jumped in and used a kitchen knife to force the seam back in. David at HP said that's all you have to do. He said he would send someone with what was described as a wedge piece to completely fix it once and for all. Well that didn't happed and from 2011 to this day the liner is in need of repair from the very people I paid $7800 to fix in the first place I got David's number from their website and called and left a message. He called me back and he said he remembered me but because they are no longer HP Pools ( they call themselves "Home Paradise Pools" ) He was a somewhat rude to me as well when I said I needed it repaired He said because of their name change, He can no longer honor any agreements to repair my pool. He then told me he would call back with a number for a guy who does that kind of work but I would need to pay him. Beware and be very leery in dealing with Home Paradise Pools

This company was recommended to me because I have had trouble getting other pool contractors to respond to calls and show up at appointments. I was told this company would be responsive. I tried for two weeks to get in touch with David, their main man, and left numerous messages for him but never once received a call back. When I finally mentioned the fact that I had been leaving messages and hadn't been called back, the woman on the phone threw a temper tantrum and tried to blame me for the problem. I will never use these people and will never try to contact them again.

we had several quotes for the service and HP pools was a good price. The attitude began becomming condesending when had problems with the pool. the workmanship was lousy.

Contract was signed and deposit given on May 8th, 2012. After waiting on city permits, digging commenced on June 4th, 2012. Due to weather this past summer, the pool was finished on September 3, 2012. Mr. Blackerby and his Home Paradise employees were very courteous and professional during the entire process. They kept me informed of each step and the unfortunate delays. After the pool was completed, the owner (Mr. Blackerby) came out and personally ran me through the pump systems, deck jets, and cleaning process. It has been 4 months since completion and I also use HP for my water testing and chemical needs. I am exceptionally pleased with their service and would definitely recommend them without hesitation!

Overall it has been well except for the HP office manager. In August we had extensive rain and we could not determine if the pool had been serviced. My wife called HP and spoke to the person who called herself the office manager. When my wife inquired about the service, the office manager was very defensive and rude, claiming the attending person had listed the pool as being serviced. She further went to say that she would cancel the service because she resented my wife's questions. This is not a person who should be allowed to be in contact with customers. Subsequently I discussed this issue with the company owner and he resolved the issue.

' OOPS! As described above. Overall pleased with service so far.

Outstanding. See story above...don't want to repeat myself. Be prepared to have you backyard look like a construction site...cause it is. Don't make a decision on builder based on our quickly they are going to build it. Spring and Summer months are the busyest so expect it to take longer. It is going to take between 4 and 8 weeks; plan for the longer. Recommend having it built in the Fall or Winter when the price might be better negotiated and time is not a factor.