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Southern Waters Cleaning

House Cleaning, Carpet Cleaning, Oriental Rug Cleaning,

About us

We have been in business in Panama City Beach, FL for 3 years and our business has grown by leaps and bounds. During peak season we are currently cleaning units at 22 different resort developments from the east to the west end of Panama City Beach, FL.If you’re looking for high quality and personal service for your vacation rental property in the Panama City Beach area, you’ve come to the right place. At Southern Waters Cleaning we specialize in giving you the attention and personal service you deserve. We realize that a happy guest is a return guest. Southern Waters Cleaning is family-owned and operated right here in PANAMA CITY BEACH, FL. Other companies may offer similar services, but our services are the most detailed, and come with a personal touch.

Business highlights

17 years of trusted experience
Emergency Services Offered

Services we offer

We provide complete professional condo and carpet cleaning as well as general maintenance service for your rental property.

Amenities

Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

Check
PayPal

Reviews

1.73 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
33%
2
0%
1
67%


Rating CategoryRating out of 5
quality
1.7
value
2.0
professionalism
1.7
responsiveness
2.0
punctuality
2.3
Showing 1-3 of 3 reviews

kayla L.
07/2019
1.0
house cleaning
  + -1 more
STAY AWAY!!!! WORST CLEANING COMPANY IN PCB!! If I could give 0 stars I would! This cleaning company lies about what is stated in their contract and is just out for your money. you need to pay $250 per unit for the year for new sheets and towels plus give them 2 sets of sheets and towels for each bed. The $250 is for replacement towels and sheets which they don’t do even if there is a stain). We only had this company for 3 months and had tons of people complain that the sheets had stains on them and that the unit was dirty! They say the guest has 24 hours to let them know if the unit is not clean and they will come back to clean what needs to be done. They will NOT honor this even if you give them photos that the guest send. First guest complained didn’t have a photo and said they couldn’t do anything and then the next guest complained and had a photo and Justin said “pictures don’t always portray everything.” They will give you a hard time with everything! never had this with any other cleaning company!! We switched cleaning companies and had the next cleaner pick up our sheets and towels. They gave us twin sheets instead of queen and only 20 towels instead of 32. I asked them if we could have our correct sheets and towels and they said they said they gave us everything and that’s it. I asked them again and told them we will give you the twin sheets back to prove that they gave us the wrong sheets and now they won’t respond or give us any of our stuff back. STAY AWAY from this company! I should have listened to all the other bad reviews but I gave them benefit of the doubt and now we are refunding guests money. there good reviews must be fake accounts.
Description of Work: vacation rental cleaning

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
2.0
punctuality
1.0

$100

JACQUELINE P.
08/2017
1.0
house cleaning
  + -1 more
We had several complaints on multiple condos we own about the housekeeping. Our condos were dirty, stained and torn linen provided from their linen pool that we paid a lot of money for. Several items were missing from our condos including a new vacuum. Communication with this company is poor and unprofessional.
Description of Work: We hired this company to clean several condos in PCB. We stay booked in our condos year around and hired them to clean multiple condos on Saturdays when the guest check out.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0

$115

Diana L.
04/2014
3.0
carpet cleaners
  + -1 more
Guests complimented the cleanliness of the condo. Positive experience for 4 months. They have mandatory linen service and mandatory deep cleans. Our first deep clean was 12/16/13. Our next guest checked in 2 weeks later and had a few complaints with the cleanliness of the condo. They promptly delivered a missing mattress pad but said all the other issues were lies from our guests. When I was torn with who to believe, they suggested I find a new housekeeping service. When they were good they were great but when a complaint was made things weren't great anymore. Bottom line, I think they provide great service to property management companies and individuals with several properties. I called several referrals (that they provided) and got good feedback. However, all referrals fell into one of these 2 categories. Obviously they are busy enough that they don't want to deal with issues from a single property owner, The decision of what type of service to provide to a "small customer" is perfectly within their rights to make since they are in business to turn a profit. I would recommend them to anyone with enough properties to provide incentive for continual good service. I would tell anyone with one vacation property to keep looking until you find an individual who is committed to your cleans and your guests. They were willing to return my linens since we had not been a long term customer. I appreciated that since replacing my linens would have been a huge added expense.
Description of Work: Contracted with them in August 2013 to clean our 2 bedroom condo.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0

$180

    Contact information

    612 Wisteria St, Panama City Beach, FL 32407

    www.southernwaterscleaning.com

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    House Cleaning,
    Carpet Cleaning,
    Oriental Rug Cleaning,
    Ceiling Fans,
    Upholstery Cleaning

    FAQ

    Southern Waters Cleaning is currently rated 1.7 overall out of 5.
    Southern Waters Cleaning accepts the following forms of payment: Check,PayPal
    No, Southern Waters Cleaning does not offer free project estimates.
    No, Southern Waters Cleaning does not offer eco-friendly accreditations.
    No, Southern Waters Cleaning does not offer a senior discount.
    Yes, Southern Waters Cleaning offers emergency services.
    No, Southern Waters Cleaning does not offer warranties.
    Southern Waters Cleaning offers the following services: We provide complete professional condo and carpet cleaning as well as general maintenance service for your rental property.

    Contact information

    612 Wisteria St, Panama City Beach, FL 32407

    www.southernwaterscleaning.com