Roy Amerson's Nursery

This is a recounting of a real-life horror story. My husband was diagnosed with stage IV lung cancer and one of his bucket list items was to landscape the front of the house before the end of his days. We retired to our vacation home (canal homes) living our dream and became permanent Floridians. An older neighbor recommended Amerson Nurseries to landscape the yard. We went out to Amerson?s location on Terra Ceia Road in Palmetto. My husband loved and trusted everyone and had a good feeling about Roy Amerson. We chose and tagged some very large, mature trees on their property. Their acres of land appeared to me as overgrown and run down. We left a hefty monetary deposit expecting to get what we wanted. Much, much, much later...a planting plan was drawn up with smaller plants/trees to complete the look we wanted. There were specific items that we wanted that were written into the contract. We wanted a good grade top soil to be added at the time of planting. It was like pulling teeth to get a date to deliver the trees and the top soil and have the top soil worked into the existing sand. MOST of the trees arrived but NO top soil. Some of the tagged trees arrived but the smaller plants to finish the landscaping were old, dry, small and very sick-looking. Amerson did not have the proper equipment, manpower and trucks to handle the promised items in the contract. Amerson workers told us on the side that this happens all the time. Some of the trees on the list were not even on the truck!! It is appalling for my very mild-mannered and very ill husband to be treated with such disrespect. No one should be put through this experience. I will never forget the yelling and screaming that occurred on the front lawn on the day the trees arrived! Short of calling the sheriff, Amerson agreed to sell us the healthier trees at his cost and planted the 4 trees and we took some of the potted plants since they were on the truck. Besides fighting cancer my husband unfortunately had to fight a nursery person with extremely poor business practices.

COMPANY IS UNDERGOING CHANGES IN PERSONNEL. IT LOST ITS FRONTMAN- SALESMAN- AND HAS NEW FRONT OFFICE PERSONNEL. POOR COMMUNICATION AMONG DEPARTMENTS. INSTALLATION FOREMAN PROVIDED POOR CUSTOMER CARE. HE DID NOT RETURN CALLS FOR SERVICE WITHOUT A LOT OF INSISTENCE. OWNER GAVE MISLEADING INFORMATION ABOUT PRICES AND PLANTING ISSUES. HE CHARGED SEVEN CENTS LESS THAN HOME DEPOT FOR COMPARABLE PLANTS. AD CLAIM OF SAVING BY BUYING DIRECT FROM THE GROWER IS TRUE. I SAVED SEVEN CENTS PER PLANT! AD PROMISED TO PAY BRIDGE TOLL, BUT TOLL WAS NOT DEDUCTED FROM THE FINAL PRICE.

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