The Glass Guru of Palm Harbor

Fast. Efficient. Kept us informed. Excellent price and the shower came out amazing.

I contracted with Erick, The Glass Guru to install mirrors for my bookcases and a glass shelf for a kitchen cabinet on August 25, 2013 and paid a deposit of $277.50. We agreed on an installation date that worked with my schedule, but on the day of the installation no one showed up. I contacted Eric and he told me he had put the wrong date in his schedule and would come out the following week. Again he did not show up. After several messages left on his voice mail he finally returned my call and informed me that I misunderstood the installation date. This was partially my fault as I did not ask for the date and he told me it would be Monday but we were thinking of different Monday’s. The work was finally completed and I was informed that the mirrored covers for the outlets were on order along with the shelf. He did tell me that he would give me the glass shelf as compensation for the mix up with the scheduled work dates. At that time I paid the balance due for the installation. I informed Eric that I would not be at the house as I was traveling and would call him to let him know when the items could be delivered and installed. When I got in touch with him to let him know that I was home and would like the shelf and outlets covers delivered and installed he informed me that they were left on my back patio. Not what I had told him to do. I informed him they were not there. I told spoke with him on January 6, 2014 that I would be more than happy to pay for shelf and I also that I wanted the outlet covers installed. As of today, February 23, 2014 I have not heard from him after leaving several messages. I would like him to contact me to make arrangements to resolve this issue.

The owner, Eric Hipps, ordered the door [custom size] and matreial the next day and kept me abreast of the delivery date. The day of installation, they arrived on time and installation was quick, clean, and very professional. They even came back when I wanted to move the towel rack to the inside of the door and did it for no charge. I would recommend this company anyone looking for glass work. Kevin Post Poo lGuard of Tampa Bay www.atampapoolfence.com ei

Overall the job went very well. When things didn't go so well the Glass Guru team stepped up and took care of it (One of our glass panels shattered in their shop causing a day or so delay) Eric contacted us, explained the situation along with a pic and took care of us. Reminded us of a famous quote: and quot; Do not fear mistakes. You will know failure. Continue to reach outand quot; Author: Benjamin Franklin Deon and Co Realty and Property Management www.TeamDeon.com

The owner, Eric Hipps, responded very quickly by e-mail asking about the thickness of the shelf. I had a phone conversation and we discussed the project and options for the shelf. A few days later when I knew what I wanted, I called back to order. No response to my voice message. Nor to any of the numerous calls and e-mails over the next week or so. I eventually sought another vendor and found another vendor who did a wonderful job on the project. I understand that selling one piece of glass is not going to make Mr Hipps a wealthy man, but if you didn't want the job, just say so and don't make me waste my time trying to catch up with you.

Very responsive and performed as stated. They went out to the home to measure and let me know what they could do and when. Extremely happy with their service. I had contacted other vendors and they could not do the work. Another never showed up for estimate nor called.

Eric showed up to give us an estimate. Everything went well with his presentation and he explained how the process would work from his estimate to when the installer comes back to install the window insert in the door. The install crew was very good and cleaned up after the job was finished. We will be recommending The glass guru to our friends and family as well as using them again for any of our glass needs as they offer many services.