No 1 Home Roofing Inc

We had a No1 Roofing install a new pitched and “pitched” flat roof on December 12/13, 2022. They finished on the second day in the dark, using flashlights. The next day we discovered, soffits hanging down with a tar substance on some of them, soffit frame bent, water pooling on the “pitched” flat roof, gutters uneven, oil substance on pavers, no photos showing damaged/repaired wood and no ridge vent. We waited days for someone to stop by to review their job but no one stops to inspect the work. As of this day, February 13,2023 we still have damaged pavers, soffits needing repair and no photos of replaced wood. We would like to pay for a completed job but we seem to be the only ones wanting this. The bill to be paid should be interesting with no photo’s available, no ridge vent installed and two+ months of enduring this “two day” job. BEWARE!

The team installed the roof and as far as the roof goes the quality is fine. The issue is that you can not get a return call for issues. We had a dryer that needed to be replaced and when we were scheduling a cleaning of the vent duct that runs through the roof, we noticed that they had damaged the vent duct and that dryer lint was blowing into our attic (fire hazard). We had to clean up the build up of lint and when we got to the roof vent the contractor installed a mesh vent that is not acceptable per code. This was causing the vent to blow in the attic. I called three times in Dec, sent and email and provided photo texts to the No1 representative. I have still not received a call back to repair and they have not provided any response. I keep being told that the owner will respond and have had nothing but radio silence for the past month. If we wouldn't have lost the dryer(which could be caused by the clogged vent release) we never would have known there was an issue. The roof work was completed and the actual craftsmanship is not the reason for the negative review. The issue is that they damaged something, installed the wrong vent cap, and refuse to call back to handle their damage.

Very reliable company. Roof was done on schedule and looks great. We will be doing more with Nr 1 Home Roofing.

I contacted No1 Home Roofing after storm ETA. My roof was leaking pretty bad afterwards. I am not in the financial position to have a full roof installation right now. They came the next day after I called and gave me and estimate. The following week the crew came out and conducted the repair. The crew was respectful of my home and did the job in a timely manner. I wanted to wait until a decent rain before leaving a review, but I am happy to say that after last weeks there was no leak. I will be using them when I am ready to replace my roof.

They concealed some old rotten wood on facia . 2 separate sites ! One on front of house , one in rear . Squirrel was able to chew & get in attic. Idiot owner Chris (palm Harbor location ) denied ! Refused to work out a solution . Arrogant & Rude , he would not acknowledge his shoddy work ! Do NOT hire this company ! Poor quality . Seriously unconscionable to put new roof on a rotten board & conceal ! I have built 3 homes before and helped my father build 3 . I’m no dummy . This is a house I purchased less than 2 years ago - I paid 1/2 of roof , seller paid 1//2 . Thus lunatic said I wasn’t his costumer - Really ! I went to their location in Palm Harbor & paid them ! I have proof ! I also have some pretty damning pictures of their disgusting work ! He’s a nasty man , criminal

It’s nearly impossible to get a person to answer the phone. You always have to leave a message. The gentleman came out and inspected my roof and indicated that he couldn’t do the math right then for the estimate but would contact me the next day. There was no further contact. I called and left a follow up message and never heard back. I would rather be told outright that you don’t want to do business with me than to be lied to. Very poor professionalism

I called once, left a message; no one called me back. I called twice again and was hung up on.

They finished fast. Competitive prices.

I loved them, they didn't charge any extra for the nice shingles where as the other quotes i got everyone wanted more money, they were here for about a day and a half, I had 2 different shingles on the roof so it cost a little more and I knew that I had a lot of rotten wood under it and they called me to let me know but it really didn't cost as much as i thought it would. I highly recommend them

Will not return calls or emails. Completely unresponsive.

From the start this company was upfront and honest. They gave me an excellent quote and provided me with a quality roof. Reasonable and efficient. Their product was the SAME as other 'big name' companies and less expensive with great QUALITY!

The price was fair and the work was great.

They were amazing -- tore off the old shingles and replaced in ONE DAY for a fairly large home. I would not hesitate to hire them again. The roof looks great and we have not had a single leak or other problem.

these guys are fantastic, finished the roofing job in 1 day!!!! they do great work for the best price you will find anywhere, they beat the closest competitor by more than $3,000 on my job! Kris and his staff are easy to talk to and great to deal with.

Signed the contract yesterday and while I was at the office, Katie, the office manager dispatched a crew to place a very large tarp on my roof to prevent additional water leaks into my master bedroom. Chris Lejman, the estimator was so patient and addressed all my questions and concerns in a pleasant and professional manner. I hope that this excellent customer service carries on to the completion of the tile roof replacement. Will update the review at the end of the job.

WE CALLED SEVERAL CONTRACTORS FOR COST ESTIMATES. NO. 1 ROOFING WAS REFERRED BY A FRIEND. WE HIRED NO. 1 ROOFING. WHILE THEIR QUOTE WAS NOT THE LOWEST, WE SELECTED THEM FOR THE JOB. WE HAD A "BLUE TARP" ON OUR ROOF WHICH THEY REMOVED AND RE-NAILED AT OUR REQUEST. DUE TO THE RECORD BREAKING RAINFALL WE WAITED UNTIL THEY WERE ABLE TO GET TO OUR JOB. WE WERE IN NO MAJOR RUSH SINCE OUR ROOF WAS COVERED WITH A TARP. NO. 1 REPLACED OUR ENTIRE ROOF AND REPLACED 7 SKYLIGHTS IN A DAY AND A HALF. OUR ROOF IS IN EXCESS OF 3,000 SQUARE FEET. THEY DID A FANTASTIC JOB. OUR ROOF LOOKS FABULOUS. THEY WERE VERY PROFESSIONAL; EASY TO GET A HOLD OF AND COMMUNICATE WITH. THEY ALSO DID A NEAT JOB CLEANING UP ALL DEBRIS. WE ARE ALSO SATISFIED WITH THE JOB DONE AND WOULD HIGHLY RECOMMEND THEM. WHILE WE HOPE IT WON'T BE NECESSARY, WE WOULD USE THEM AGAIN IN THE FUTURE.

It took nearly 2 months to get project started, during our initial visit to sign documents I asked to be contacted prior to any repairs made that may exceed $200. The office representative agreed and stated that would not be a problem. I was promised a start date that was changed, but was never notified. I made two subsequent calls to try and get an idea of when as weeks were going by at this point. My wife was home on the day the workers arrive and I stopped by my home of four separate occasions, my point is there was a homeowner available at all times and if there were damages or issues that needed to be address that could have been done. What did occur was a phone call from the A1 Office's informing me AFTER the fact that they had found and repaired $900 of wood damage. I arrived at my home within 10 minutes of that phone call to find that all repairs had been done, peel and stick underlayment had been laid and covered, and any signs of the 10 pieces of plywood that were replaced were no longer visible. We have no proof that was done, when I tried to communicate with the workers to ask questions I was greeted with shrug shoulders and looks of confusion because no one spoke English. I was unable to ask any questions and could not express any of my concerns with the process. I attempted to bring these concerns up with your office representative when I went to pay the invoice and her only concern was collecting the check. It did not seem to be a problem that with a crew of 6 plus people no one could communicate with me the customer. i.e. "that's the crew that we have in Tampa". I also brought to her attention that several areas are raised and was told that after 2-3 months they should level out - not sure what that means. Lastly, customer service is one of the most important aspects of business and when your spending thousand of dollars on a roof you would expect a better way to address and communicate any issues that may arise.

I called around a bunch of companies to have my roof replaced. No 1 Home Roofing came out and gave me an estimate as well as the other companies. They were the best listed price so we decided to use them. They initially said it could be up to two weeks before we would be scheduled, which was completely fine because we were not in a rush. However, they were able to get our roof done that week! They replaced our roof in a matter of days and in the end it looks absolutely fantastic. They are very professional and easy to get ahold of. With the record breaking rainfall this season, we noticed a small area where there is a leak. I emailed and they sent people out the very next day to fix the spot. Overall I am very satisfied with this company. I would use them again in the future and I love that they are easy to get ahold of and they stand behind their work.

They did a good job. It's a good deal if you need your shingles replaced. They were prompt.

I contacted this roofer because a neighbor used them and was pleased. I scheduled two appointments with Buster and neither appointment was kept. I cannot comment on the quality of their work, but if they can't keep an appointment, it doesn't say much about how they do business. Since my post, I have received several calls from Buster apologizing for the confusion.

I HIGHLY recommend No. 1 Home Roofing. I found the owner, Kris to be a very honest and direct-no bull- type of person....which was greatly appreciated. I am a highly discerning person, with a touch of champagne taste...I was a just a little nervous with going with the lowest bid, but honestly I am so THRILLED that I did. They were very efficient in all of their processes and performed high quality work. I interviewed 11 roofers from the northern pinellas area in total, and will only use No. 1 Home Roofing from now on. THANK YOU!!

Prompt, professional. Quote was competitive, but I went with another contractor with a better price. I'm seen their work in my community - it was good.

Great price and easy to work with. Quality fine but perhaps not perfection. Prompt service and follow through.

They did a good job on the roof but they didn't do everything completely right. For example there was some old wood on the roof that they re-used that they should not have used. We were also having some problems with leaking around our chimney and apparently there was some rot around that area that they did not report to us. We had do have another company come out to fix the problems with the chimney. It was the stone-maker that pointed out that there were some problems with the roof so we had another company come in and look at it and that was who told us about the rot. No 1 Home Roofing Inc does not want to fix it so we are going to have to bring in another company to fix the work. Even if they found the problem and couldn't fix it they should have at least told us about it. The staff in the office were outstanding and the sales team was very good.

The actual workers on the job site who did the work, were great. They were friendly, knowledgeable and very customer oriented. Any question I asked, they were responsive. I did ask for them to come back the second day for a few clean up items and they did with no questions asked. The reason I rated some of the services with a B is because of the office staff. I found one person in the office to be rude and abrupt. The day I went to sign my contract, as I was walking in the door, this office person was walking out to smoke a cigarette. She left me standing waiting while she smoked her cigarette. She told me they would call by the end of the week with a tentative start date. I received no call. I called the following week and she gave me a date and told me they would call the night before. I didn't get a call the night before so I called the office. This same person told me she didn't know where I got that date from and who gave me that date. I looked at my notes and realized I was talking to the person who had given me that date. She didn't know what to say when I told her it was her name in my notes. The other person in the office was friendly and helpful. When they gave me a second tentative date, this other girl called and asked to move it up one day. She couldn't have been any nicer. I also dealt with her when I paid my bill and received the same good customer service.