Couch Brick Pavers Inc

5/29/24 As an addendum to my prior review of Couch Brick Pavers, I’d like to add that Larry Couch sent a crew of four this morning to remedy prior problems I have had. If diligence counts for anything, these pavers should be trouble-free for many years to come. The crew reinstalled those that were loose, totally removed & reinstalled an area that wasn’t level with the driveway & that could cause a fall, and finally re-sanded the entire job. They left absolutely no mess behind and the pavers look brand new – thank you, Couch Brick Pavers, for standing behind your work!

Awesome company! Larry was there on site ensuring everything ran smoothly and indeed it did. His employees worked hard in the hot sun and the end result was superb. The employees displayed the utmost in professionalism. Arrived on time and stayed late to get the job completed in a timely fashion.

Amazing work! Larry was on site to ensure the job was completed to our satisfaction. His employees were prompt and displayed the utmost in professionalism. Very happy with the end result.

Larry was awesome! Responsiveness was amazing. Whatever we asked for he accommodated us. The crew was promp, and cleaned up after themselves. The company displayed the utmost in professionalism. Will hire again.

Very well. They did an excellent job.

Larry Couch was very professional. Did everything he said he would and then some. He said what I can & can't do which is what I liked. Someone who knew what they were doing. Didn't ask for a penny down. Paid when the job was done. Recommended certain products we knew nothing about. I will post a pic when we get our front landscaping/lights done. It looks awesome! What a difference. We get many, many compliments. Won't hesitate to hire him for our pool pavers, outdoor kitchen and fire pit. My husband is in the a/c & refrigeration business for over 40 years so he knows the difference. They were not the cheapest quote we received but we feel it was well worth it. Not the typical guy who can do a cheap generic job. Five stars for Couch Brick Pavers and the AWESOMENESS!

Absolutely fantastic. I would not hire anyone else. No surprises. As promised very professional.

They did a great job. But of course like most large jobs, there are different teams and it's really best for homeowner to actually be present during the work and check on the team. My husband was present and checking ever few hours. It was especially important to ensure the layout was what he agreed upon with the contractor because the subs who pour the underlayment and who actually lay the bricks may not speak very good English, so when they lay it out, you should be there to be sure it's roped-off correctly. I did have to do some cleanup of brick dust off my stucco and clean off my front door after they left because the dust gets everywhere. But.... they cleaned up my entire front yard very nicely and overall did a very professional job. I was amazed to have a new driveway completed in 3 days. The only reason I gave a "B" for punctuality was the original date they agreed on with my husband they never showed up. But it was OK, they came 3 weeks later after a conversation and got the job done right. We had them extend our front stoop so they had to build up a small concrete slab to install the pavers onto and they did super work. I would definitely use them again (If I had another house! haha). They made our driveway look beautiful.

Bruce was quick to answer my inquire and come give an estimate. He was polite and personable. I chose Couch over 2 others partly because he was so nice but more because he was very informative about the cause of my problem and a variety of options. The price was about in the middle of the 3 bids. Couch was great about timing the work to coincide with a pool leak repair I was getting. The guys arrived bright and early. They moved all the furniture off the patio, opened the area where the Florida Leak Locators needed to go, and then really went to work. Despite the Florida summer heat, the guys were laughing and smiling and they worked pretty much non-stop until the entire patio had been taken up, new stone dust added and compacted, and then each and every paver was replaced perfectly. They cleaned up the mess, even washed down the patio so the dust and dirt wouldn't get into my pool..And to top it off, they replaced all 12 pieces of my patio furniture. Not all in quite the right places for an OCD person like myself, but still class A service all around!

unknown

All of the crew members on the job were hard working and pleasant. The owner of the company came frequently to monitor the progress of the job. If a problem occurred such as a broken sprinkler it was taken care of immediately and they continue to be responsive with any concerns. The final new driveway and walkway look beautiful. The appearance of old pavers in the pool area which had been installed by another company years ago looks refreshed and improved.

Installation went ok, but I had to keep an eye on things to ensure layout and work was being done correctly, which it was not. Installer was making the path too wide, and was running out of pavers and he wanted me to spend more money on additional pavers . This was resolved after I reminded him how wide the path should be. The cutting of pavers was done too close to the lanai and house which made a big mess that I had to clean up. It turns out that they never tested the irrigation system, and after I turned it on 3 months later, I discovered they broke a pipe. Shouldn't they had tested that before laying the pavers down? Or was I suppose to ask them to do that? I contacted the owner (lLarry Couch) and he got an attitude with me because I waited 3 months to turn it on - that's because I didn't need irrigation until then. But again he must have thought that it was my responsibility to make sure it was tested by his installers! Larry said he would have the pipe repaired, and someone would be contacting me to schedule. That call never happened (within the week), and Larry never bothered to return my follow up call to ask when it would happen. Larry needs to add and quot;lip serviceand quot; to his company offerings, and I would give him an A grade for that! If you do hire this company, which I do not recommend , get everything in writing including their warranty! Beware!

This is an outstanding company and I have to thank Angie's List for me finding them. I live in the area of The Villages, FL and Couch Pavers is a large company based in Lutz but who cover from Gainesville to Sarasota. My wife and I wished to have pavers installed in our brand new 16' x 30' screen enclosure.The son of the owner came to the house originally and was so helpful and knowledgeable in guiding us to choose the right product and color scheme. He told us there is no up front down payment and they don't collect the first dollar until the job is completed and BOTH spouses are completely satisfied. Let me tell you, that is exactly what happened. They arrived as agreed and although we had lost a fight with the guys who installed our screen enclosure because they refused to let us lay the pavers first, the crew placed the pavers after the fact, which involved much additional cutting and fitting. Not once did they complain about this change in plans and there was no additional charge for the job! To top it off, the owner of this large company was there for a good part of the day! This wasn't exactly a huge job for their company but he oversaw everything and even took time to constantly clean our screens of paver dust HIMSELF during the day. We had an issue with our door from the lanai out to the enclosure not having necessary clearance to install pavers. He made a couple of phone calls and found a screen guy he works with who came over within a little over an hour and 3 guys fixed the issue by raising up the door frame in no time for a small additional charge so Couch still finished the entire job in one day as promised. The big dog (owner) had one final request. That I run home from work to inspect the finished product so he knew BOTH spouses were satisfied. I told him we would likely be adding driveway pavers next year and looked forward to seeing him again. I'm a busy guy as senior pastor of a 1000+ member congregation and writing 500 word essays for Angie's List is not something I'm wont to do, but these guys went over and above in every way and I highly recommend them!

Couch Pavers responded immediately to our request for a quote. Larry Couch was on time and was able to give us a quote of 11,000 for our apprx. 2300 square foot driveway and walkway area that needed to be removed and then replaced with bricks. This was the best quote we had received for pavers and with the great reviews I saw on Angie's List, I thought we couldn't lose with this company. Larry assured us that they always and quot;do it the right wayand quot; so I contacted Jennifer to schedule a start date. We were expecting company for Easter weekend, so I thought I'd see if they could get our driveway done. Our eyesore of a cracked concrete driveway would be gone and we could welcome family with our new brick pavers. Jennifer was awesome and found bricks for our project and scheduled us for a week before we had family coming in. I was so excited to finally have my nice driveway. Unfortunately, this is where the excitement ended. Day one was our concrete tear-out. They were supposed to start at 8:00 but no one came to the house until sometime between 9:30 and 10:00. I thought it would be a team with jackhammers, but it was one man with a Bobcat. I left him to his work and didn't take a look at the work until after he had left that day. Larry Couch did stop by at some point that day and knocked on the door to let me know the bricks would be delivered that night. After the Bobcat man left for the day, I went outside to check out the work. Sure enough our concrete was gone...so was our grass. The Bobcat had left deep ruts in our yard. It looked like a huge cat (no pun intended) had clawed our front hill. I was so excited to get my bricks the next day that I decided I wouldn't be upset about that and surely they would protect the rest of our yard during the remainder of the project. Day two was brick installation day. Three or four guys showed up at 8:00 today. About an hour into work, one of them came to the door. It was hard to understand him due to his thick accent. He asked me if we had water in our house. Of course, we did. He led me out to the torn up driveway and showed me a long pipe exposed after the concrete was removed. He asked me again if we had water inside the house. I told him we did and that the pipe he was showing me was for the sprinkler system. He had no other questions and went on with his work. I didn't think anything of it except that he wanted to know maybe what kind of pipe he was covering up. Larry came by later in the morning to check in. He let me know he was having a dumpster delivered so the guys could clean up and that I would need to write a check or pay cash ($220) for it because it wasn't a company they normally worked with. The woman dropped off the dumpster late in the afternoon and I paid her. Larry subtracted that amount from the total we owed so, no big deal. The brick layers worked until 4:30 or so and weren't finished. They didn't say anything when they left, so I didn't know if they'd come back on a Saturday or if we had to wait until Monday. Day three was a Saturday. Three(?) guys did come back on Saturday morning to finish laying bricks and to spread the sand in the joints. Larry stopped by early in the morning to check up on work and told me the workers would clean up when they were done, the dumpster would be picked up Monday and the palette and a half of extra bricks would be picked up Monday as well. They worked until approximately 1:30 or so and left again without saying anything to us. When we went outside to inspect the driveway, the bricks were all laid but the entire driveway and grass surrounding our driveway was covered in sand. The bricks looked nice under the sand, but if this was the final product, it did not look and quot;cleaned upand quot; or presentable at all. The dumpster was placed in our side yard, leaving canyon-like ruts where the large truck had driven up into our yard (this is in addition to the ruts left on our front hill by the Bobcat the first day). The workers had thrown sand (like sand box sand) into the ruts left by the Bobcat the first day. Besides the fact that sandbox sand doesn't help grass grow, the piles they had thrown down were so thick, there's no way grass would ever peek through. Not a solution to ruining sod. I was hoping they were planning on coming back Monday to sweep and spray or blow the driveway and even out the ruts in our yard. With company coming in five days, we were eager to get the driveway and yard looking presentable so my husband and I spent five hours on Sunday sweeping the sand into joints and down the driveway into the street. We weren't able to get all of it, but it looked better. Then, we focused on our ruined grass. We went to turn our sprinkler system on and nothing came out! My husband checked the main water valve to discover it had been turned to the and quot;OFFand quot; position. When he turned it on, water came gushing from pipes beneath a bush on the side of our driveway! We turned the water off again and once the puddle had receded, found pieces of broken pipe beneath the bush. They had broken our sprinkler system and hadn't told us! Now it all made sense why the first day the guys came to lay brick he was asking me if we had water in the house. His fix for it was to turn the water valve to the and quot;OFFand quot; position. As long as we didn't notice, I guess it was OK to keep going without fixing it or telling us that it was broken. My husband called Larry and left a message about it on Sunday after we discovered the problem. He never received a call back and, when Larry called Monday to come out for payment, I told him again about the sprinkler system and he acted like he didn't get my husband's message on Sunday. To my shock, Larry revealed that the Bobcat on the very first day had actually broken the pipes and that he had known about it that first day! I guess it never crossed his mind to mention it to the homeowner. His excuse for not telling us was that he thought the brick layers were going to fix it (no...they just turned off the water valve). It is deplorable that no one told us and that Larry didn't have us check the system with him present to see if it had indeed been fixed properly. Well, before we would pay him the 11,000 on Monday, he had to call a local sprinkler system repair man come out to do an emergency fix. Turns out the Bobcat had actually broken it in two places and there was no way some brick layer was going to be able to patch it together. Boy am I glad we wanted to water our ruined sod on Sunday because, if we hadn't, I would've paid Larry Couch 11,000.00 and wouldn't have discovered the issue until later. By the way, Larry did comment on what a mess the place was when he came out for payment Monday. I told him he should've seen it before we worked for five hours Sunday. He did some spraying of the bricks at the top of the drive while he waited for the sprinkler repair guy to come out. The palette and a half of extra bricks that were supposed to be picked up Monday were finally removed Wednesday and, as expected, the grass underneath was dead. When I contacted Jennifer after payment to let her know how disappointed we were with how the project went, she just kept stating that they paid for the sprinklers. I knew this, but wanted her to understand for future customers that homeowners would like to know when something is broken and that we would like workers to take care of our yard (or at least warn us ahead of time that it will be ruined). She also brought up, in retaliation, that we had used the dumpster sitting in our side yard to remove some household garbage. Yes, we did. We have never had construction done and didn't know not to. To sum up this project, I would say we traded one eye-sore for another. Our once cracked, uneven driveway was now a nicely patterned brick paved drive, but our yard looked like an army of construction vehicles attacked. Had they been up front about the sprinkler system so we would know to check it, cleaned up after the job and taken at least some care of our yard while working, this review would have been an A. Too many issues to ignore.

They were prompt and had better pricing than anyone else. They did a great job.

It went excellent. Love the outdoor space. Thought I did a review for them when install was complete but must have missed it. They were wonderful. knew what they were doing and I have NO issues with their work. not even a blade of grass. I am

We met with Larry Couch Jr, he arrived on time. We wanted to replace our exiting patio. Larry was professional and very informative. He brought many samples of different pavers. We were pressed for time because we were expecting visitors by the end of the week. Larry's install crew arrived on time and worked nonstop the entire day. We are extremely pleased with the workmanship and the new patio is beautiful!!!!

They did an excellent job. I got no complaints with their service. They did more than what I am hoping for.

Larry Couch Jr. was our rep. He was informative and brought samples of flagstone pavers so I could be sure they would match the travertine tile in our existing lanai area. Larry's install crew arrived on time and worked nonstop the entire day. The cuts that had to be made to go around the curves of our new pool were done to perfection. I am extremely pleased with the workmanship and the pool deck is beautiful!!!!

As we have seen a few other paver installations we had expected about 4-6 workers with sledge hammers and picks to dig up the old driveway. Instead there was one worker with a small bulldozer type machine with many attachments. He removed the entire 2 1/2 car driveway and sidewalk and cleaned up and leveled it in about 3 hours. very neat job not a scratch on the house.. The next day they delivered the pavers and other materials. A crew of three showed up to install the pavers. Once the base was put down and all measurements were made the job started. Took about 2 full days to cut and install all the blocks. They did a perfect job. It was neat, level, and cleaned up everything. They also put footers on the last row of the pavers so there is no movement when cars drive on it. We felt this was important, as other contractors did not include this feature. A year later and no movement, cracks or color changes. Do get it sealed within a few weeks or do it yourself as it is expensive to have someone do it for you. Don't buy cheap sealer if you do it yourself it could discolor or ruin the pavers.