The Florida Window Co

FOLLOW-UP TO 10/4/11 POSTING. My window is still leaking after being caulked 4 times since installation in 2009. Whenever I call the office there is always an attitude from whomever you encounter on the telephone. Each time a service man comes to do repairs I learn that the one who came before is no longer there. I have spoken with 5 managers in as many years. As stated before the leak has been repaired 4 times at no charge. Now I am being told that if I want a service call I must pay $200.00 just to have someone come to my home. My biggest regret is that I did not check with the County as to it's history with this provider.

This job was finally just completed last year in 2012. Almost 5 years to get final inspection passed by the city. First the workers had left large gaps between the concrete and frames needing them to be all removed and reinstalled. Had a leak in 2 walls because they did not caulk the exterior properly and then would not pay for damaged drywall and mold even though they promised that they would. Had a lien placed against my home because they had not paid for the lift truck. Countless and countless lost days at work waiting for service people that never showed up.

I made a deposit of one-half the cost of the job and as stated stated, at the time the windows were to be installed, the permit was not even applied for. Each time I called, there was a different story. The installation was done by someone who had finished his training one year earlier. The work was sloppy and I had to point out areas that were not properly sealed. The job failed on the first inspection. Approximately a year later there were leaks. I was able to, after three months, have the leaks correct. I have have leaks since then and, this time, it was resolved within 6 weeks.

Installation was excellent. Worker were professional. The owner of the company told us he was a "Participating Contractor" with the My Safe Home Florida agency which would enable us to get back up to 50% of the monies paid. It turns out that not only did he sign the states forms that we submitted as a participating contractor (fraud), but he also kept telling us afterward that he would take the 4 hour test to be a particpating contractor so that we could get reimbursed by the state...turns out he never applied to the state and just kept stringing us along. I now have to go to small claims court and try and get the 50% reimbursement from him...Mr. Scott Berman, Owner of Florida Window Company.

The salesman from this company visited my home, gave me a quote and drew up an agreement. I paid $5538 as advance, with the total estimate being $18459. The salesman said that the installation will be completed within 3 months. This session was the best interaction I had with the company. After five months, the company confessed that they made an error in their internal order to the factory; this was after I had been calling the company every 2 weeks for the previous three months; they offered me the 'choice' of waiting while they re-initiate the internal order or of canceling my order. I chose to cancel. It took me another 2 months of continuous calling to get my advance refunded. Over the months I had to explain my situation again and again to new persons, with really no results; sometimes, threatening to go up the chain, and persistently asking for the owner, helped, by the time I received my refund, I felt I had been though an endurance test.