Pool Water Medic

We were looking for an acid wash on our inground 17K gallon pool and found Mark. I can't say enough great things about him. He is extremely conscientious and methodical. He has many years of experience and has a precise method to get the best result and not damage the existing marcite. He worked from draining the pool, to the acid wash, all the way to refilling and rebalancing. And his price was re

Work done efficiently, correctly and top notch.

Excellent service at a reasonable price

It continues to go above and beyond.

Mark was great - I signed up for the maintenance visit, and he was punctual, professional, and honest. He assessed several issues with my pool, including old broken pool pump basket, broken filter gage, and cleaned and examined the salt cell. He even helped me troubleshoot my pool vacuum. Would definitely hire again. Thanks Mark!!

Great service, would definitely hire again for any pool repair needs

If he is willing, I would like him to come advise me on what should be done at what price., on a consultation basis. I trust his knowledge and objectivity, as mentioned by other reviewers and Angie's Awards! He seems more a master than a technician.

I bought a coupon for Services - and it turns out this vendor is not able to perform them in my zip code. I contacted Angies list and exchanged a few emails with their customer service to obtain a refund but they never closed the loop with me. I have since had to perform the repairs myself. This is not a ding against Pool Water Medic. Pool Water Medic responded timely to my concerns but Angie's list never reimbursed me. I will be disputing this charge with my credit card company.

We have been using for almost a month and so far happy with our switch resulting in a beautiful, spotless pool!

Very well. Quite fast, professional and punctual.

Mark did a terrific job. Nice guy, professional, explained what needed to be done, showed up and finished on time. Even pressured washed part of the pool deck since he had his pressure washer with him to do the pool.

He did a great job of identifying each issue and presenting us with a reasonable plan to fix it. We were so pleased with his honesty and the fact he didn't "add" a bunch of stuff that we didn't need, we hired him for monthly service. We haven't had an issue since and the pool and spa look great.

We purchased a home with a pool in severe disrepair. We contracted Mark to inspect it. He fixed quite a few problems initially and gave some options for further repair. He listed the pros and cons of possible actions and was very professional. He was more than willingly to share his knowledge and always did what he said he was going to do when he said he was going to do it. Absolutely no unpleasant surprises in work performed or final billing. A true professional and easy to work with. If I had to nit pick ANYTHING I would say this: He said he would be back on a certain day unless it was raining. It rained and he didnt come back but maybe a call or text would have been appropriate, we all know how localized rain can be in S. FL. Again, I'm nitpicking, all other instances of communication were first rate. I can easily and whole-hardheartedly recommend Pool Water Medic and, should the need arise, they would be the first company I called!

Worked professionally and was flexible on timing of service. Always leaves it very clean.

See above, simply excellent service. Highly recommended.

We recently installed a new pool motor (after hearing a horrendous loud grinding sound we new something was wrong). Just a couple of days after it was installed the pump stopped working and I contacted Mark. He offered some ideas over the phone as to what might be wrong and offered to take a look at it and clean the pool. The first thing he did when he arrived was to check out the pump and all of the pipes. He noted that one item had become warped due to the pump running dry at some point. He also lubricated seals and joints, replaced Teflon tape, checked out the new motor to make sure it was properly installed, and primed the pump until it finally started running again after adjusting the main drain and skimmer valves. He basically went through the process of elimination and did maintenance that had apparently never been done before in order to restore the pump's functionality. It may sound as though it was easy enough, but it was time consuming and required priming the pump several times before it finally started to work again. Once it was running, Mark took the time to install a new pool floor vac that I had purchased elsewhere and also added chemicals to balance the water. He also gave advice for future care and took the time to explain all that he had done. He's only been gone for a few hours now, but the bottom of my pool already looks remarkably cleaner. I think he charged a very fair price for his labor and was honest in his assessment what needed to be done. An unscrupulous person could have easily suggested expensive testing to *maybe* solve the problem, but Mark didn't, and I appreciate that tremendously. Also I thought I would mention his website. I didn't take the time to thoroughly look it over prior to calling him, but I learned that is has valuably DIY and questions and answers you might want to check out. I would highly recommend Mark.

Mark is incredible! He came on a Sunday. He checked all the spa equipment and did a dye check for leaks in the spa. He is very knowledgeable and extremely helpful in diagnosing problems. He went above and beyond; practically laying upside down to reach the bottom of the spa. He gave us excellent advice regarding repairs and even instructed us on doing it ourselves to save money. I would hire Mark again in a heartbeat and would definitely recommend him.

The job went very well. Mark did not have the pool motor with him and had to return another day. He came when he promised and did an outstanding job. I would highly recommend him for all your pool and spa needs. I will be calling him again with any other pool issues and when I need to have my pool resurfaced. He gave me great expert advice with an approximate cost , so I can budget my funds to have these services performed in the near future.

He was really great. He was very reasonable and very intelligent about pools. We were very happy with him. He worked very hard and did a very good job. My husband said we have found our lifetime pool person.

My pool was extremely green & full of debris. It was not vacuuming at all. I had tried 2 pool services prior to Pool Water Medic. The first one took the money & ran. He kept saying he was going to return & never did (lesson learned, never pay upfront before the job is completed). The 2nd had personal difficulties beyond his control. When I called Mark from Pool Water Medic, I'm sure I sounded desperate & pathetic, however, he agreed to stop by that same evening at the end of his day. He arrived around 6:30 & worked nonstop till 8:45 looking for the problem & explaining everything along the way. He needed to return to complete the job & did not ask for any money upfront, which was a first for me. He returned two more times in that same week & my pool looks fantastic..Mark is extremely knowledgeable. He is a professional, quite courteous, honest, fair & very pleasant. And he is not pushy. He's also very patient because I asked a lot of questions. I know more about my pool now than the day I purchased my home. These qualities are difficult to find in this day & time. He went above and beyond my expectations. I have now asked him to continue maintaining my pool on a weekly basis. I would highly recommend his company to anyone that is looking for all these qualities. . ?The professional has learned that success, like happiness, comes as a by-product of work. The professional concentrates on the work and allows rewards to come or not come, whatever they like.? ? Steven Pressfield, The War of Art: Break Through the Blocks & Win Your Inner Creative Battles I put the above quote in due to one bad review that I read. Honestly, I did not experience anything of that nature.

Went very well. The spa was sparkling after he was done with it, seemed to be functioning properly, and I felt much more competent on what to do with it. The pricing was very fair considering the amount of time he spent on site. When I asked him how often I should have him come back, he said that if I kept it up with chemicals and emptied and refilled as per instruction, I wouldn't need to have him come back... seemed very honest to me, and it looked like he wasn't trying to take advance of my ignorance on this topic to make a quick buck. I would use him again.

Marks is great. He's friendly, responsive, professional, answers all questions, and takes his time. He stays in communication with you, and has reasonable suggestions based on your particular needs. Highly recommend.

As same as above, would not use this vendor again. Was more interested in looking and leaving, until he found a big buck item that could be replaced in 5 minutes and charge 200.00 labor.

Provider checked everything thoroughly, cleaned the filter and pool, checked all components of my older pool system. He explained to me how to best care for the pool and how all the elements operated...something I was not sure of. He was punctual, polite and patient with my lack of kmowledge about this particular pool system. I appreciated that there were no upsell attempts!

POOL WATER MEDIC is terrific. Owner Mark is a gem in an industry in which my experience has shown it is difficult - in fact, nearly impossible -to find people who know what they are doing. Unfortunately, it's all too easy to find people who THINK they are experts, and are only too eager to ruin one's investment. I have an 18k gallon outdoor pool and attached spa that had been neglected and inappropriately serviced by others. Eventually, the surfaces turned copper-stained and black. No one I contacted really had a clue as to what had happened or why, or how to fix it. It was a disaster. Mark came out promptly. He understands pool chemistry and plumbing, which is more than I can say for most of the folks I spoke with. Because my pool presented such a perplexing problem, Mark even consulted with the manufacturers of the pool surface, as well as someone who specializes in copper chemistry. No one else had thought to do that. Mark treated the pool over the course of several weeks, adjusting the chemistry as we went along and diligently monitoring the situation. He kept me informed of the process, and advised me of what to expect. He did not overpromise. His prices were and are fair for the fantastic service he provides. He was absolutely reliable and responded to inquiries. In the end, his patience and expertise saved the day. I have now retained him to service the pool on a weekly, ongoing basis. He also determined that the pool filtration system that I'd had for years needed to go and he replaced it. He is an extremely neat worker, too. Mark is a professional in an industry replete with flam-flam artists. He has spoiled me! I am a fan! I recommend Pool Water Medic without hesitation.