Geek Squad - Best Buy

It went well for the most part. Don't expect them to hook up your surround sound unless you wanna pay an extra 200 which seems higher than its worth.

Fantastic job. Hours to come was 12:00 - 4:00. Came at 1:00 put booties on to come in the house. Asked alot of questions and I told him what I needed for work. Went thru everything with me (this is my 3rd computer). But I never had an Apple Computer. Was here for about 2-1/2 hours and I feel very comfortable with it.

The first installer came a week earlier and realized that my system needed more time to install so he scheduled the second installer who did the work. He took me through my paces with the new equipment, explaining it thoroughly,and cleaned up any debris from the boxes. Great service! I will use them for all my it work in the future.

unknown

He didn't finish the installation. Didn't have room on truck to dispose of old television. Told me he would call me and be back to pick up old television and finish installation. But he never came back and left television standing in my driveway. I have called Best Buy twice. Had to set up new appointment for this to be completed.

Although I have been pleased with other purchases and services from other Best Buy Locations over the past 15 years, this latest experience with this particular location was beyond abominable. From day one the purchase of the projector $1599.99 (sold elsewhere for 1399.99) was a fiasco. In the store the staff did not know which projector I needed so I purchased two so I would have the correct model when the installers came to install the item. That was visit one to the store (1.5 hours). Salesperson informed me that I would have to return to the store to have the home theater "professionals" ( I use that term very loosely ) schedule the install. I returned to the store a few days later to schedule the install when I was told that I would need the "Geek Squad" to come out and do a survey to see exactly what was needed to perform the install correctly (99.00). That was visit two to the store (45 minutes). The survey was scheduled for a week or so later. The survey "professional" ( once again used very loosely ) did not look at the installation area where the projector was to be installed and told us we would need to buy HDMI and FIRE WIRE adapters to use our laptops but nothing was mentioned about needing anything further. We were told he would put his notes in the file at the store and they would schedule the install with "Geek Squad". After a week of phone calls and no responses from management, I returned to the store to see what needed to be done to schedule the install. The salesperson in the Magnolia area of the store read through the notes from the survey "professional" and told me I needed to buy the HDMI and FIRE WIRE adapters. I informed him that we had already purchased them through Best Buy.Com and they had already been delivered. He then scheduled the install with Geek Squad (377.00). About a week later the Geek Squad team showed up to do the install. They removed the old projector from its ceiling mount and then discovered that the install could not continue as they needed a special mounting plate to install the projector. The same projector purchased at Best Buy and the same projector the survey professional saw and took out of the box. They then put the old projector back on its mount and told us we would need to purchase the mounting plate for the projector from Best Buy.com and then re-schedule with Geek Squad to perform the install. (It needs to be noted here that we are located a little less than 2 miles from this store and the part needed was in stock at the store. Not once did the Geek Squad attempt to retrieve the mounting plate from the store, they simply left. We then contacted Best Buy.com and purchased the mounting plate (149.99) (which was placed on hold at this store for us to pick up and bring back to our location) so the installers would have it when they arrived to perform the install. Since the mounting plate was in stock at the store I called the store manager, Duane, to express my dissatisfaction with the entire process to date, and that I needed his assistance in getting this brought to fruition. I was told that he would contact Geek Squad personally and see to it that the projector was installed prior to our deadline of August 19 as we needed that projector for a meeting that evening. That phone call was on Thursday Evening August 14, 2014. Friday came and went, Saturday came and went, Sunday came and went. Monday I again returned to the store to voice my displeasure with the entire ordeal. the so-called store manager Javente assured me he would get it taken care of. Monday evening I spoke with Javente and gave him my personal cell phone number so he could contact me if there were any problems. I was promised installation by Tuesday August 19 at 4 PM. And naturally, true to this particular stores history, NOTHING... I have made numerous calls to the store and left numerous messages and have not had a return call. It was not until I refused to leave a message and insisted on holding that I finally got to speak with Javente, who then began to blame everything on the third party vendor they (Geek Squad) had hired to do the install. SO now my last visit to the store will be to drop off the projector and the adapters and dispute the charges to my credit card so I can go to another vendor purchase the EXACT SAME projector and have it installed by a true professional. One of the few things I can say about this store is they are consistent. Consistently Rude, Consistently ineffective and Consistently deceptive in their dealings. I used to love Best Buy, but since this experience, I can honestly say I will never shop at ANY Best Buy ever again.

The sales person was the identical twin of the gents that installed the stuff in car. James, the salesperson was much more professional than the managers of the store that kept thwarting his best efforts to help and sell. Overall, his knowledge in guiding me to what I needed and finishing the sale with professionalism and expert knowledge was impressive. I felt bad for him that he kept having to answer and do menial tasks while helping me. This did increase the overall time I needed to spend to finish transaction. However, I didn't want to penalize James since he was obviously dealing with some sort of new manager. His twin brother (can't recall name) did an excellent job with installation and was courteous while dealing with my waiting for his completion. Best Buy is inadequately staffed in their car audio dept and have hours that are not friendly for working people. I had to wait almost two weeks from date of purchase until they were able to schedule me for install. I had to take a day off work in order to accomodate their lack of trained staff. Although I had a relatively good experience, due to the actual individuals involved, I would hesitate to use Best Buy again because of the lack of professionalism by the management staff and their poorly staff installation process.

They were good. They had really good customer service.