Response from Tree Service Express
I am not sure what phone call you are referring to. My records indicate that we received an email sent via our website on Feb 19, 2015, almost a year ago. We sent a response email back and also called and left a message. There was no return phone call,or communication from you since that first email you sent, so an appointment for an estimate was never made. I have no records of any phone calls from you what so ever, only the singe email inquiry via the website. We have an answering service that answers and records all calls 24/7, as such we also have data base that we can search for any calls ever made to us. Again, there is no record of any call from you. It has happened in the past that someone will think they called us, but actually called someone else. As you can see from all of our other reviews, we have outstanding customer service. We return inquiries in a timely manner and perform an excellent service. If you would like for us to come out and provide you with an estimate or evaluation, please do call us. You can call the answering service number 866-412-0820, We will get an email and a text message once they take your information, and we will call you back to schedule. We do hope you reconsider the grades you gave us. Clearly, this was a mixup as none of our other reviews reflect anything close to this. Please call us so we can address your concerns and provide you with excellent customer service. Thank you! Happy Holidays. Teri Graham, ISA Certified Arborist.