The Water Man

Service call because water was salty. Tech smoked in my garage without asking. Replaced head on pump and racked up a $400 bill and said "it's standard procedure" to do it without asking. He got mad and stomped out to end of driveway whining on phone to store. He came back to get his stuff. Gave me no info without me asking. Left parts of system on floor broken. Did not replace cover to match new head. Said to let system finish running, got paid with check & left. 4 hours later we discovered he left outside water hose running full blast. System was not fixed. 2nd service guy came out and said we didn't have enough salt in system despite us telling him it used 80 lbs in 3 days. Left without fixing anything. We give up. The store personnel are polite but no one seems to be in charge of the tech/service guys. We had bought several thousand dollars of equipment in last 3 years and would have replaced this older part of system as well if we had been given any info or customer service at all. I would not recommend them ever again. Huge disappointment

awesome . went to house performed work called later made payment over phone.

friendly when I first stopped in the shop installers came to check my system friendly when installed

Overall, definitely an A. I've dealt with him in the past and it's always been good. Just from past experience. On price, it would be an A. On responsiveness, very responsive they're there the next day. Oh yes, I will use them again.

The service man came promptly and found that something in the timing mechanism had jammed. He took time to show me what had happened so that I could fix it if it happened again. He also replaced some of the worn parts so that the system would continue to work well. I asked if he wanted to add salt with this visit, but he said I should let what was in the bin get finished and then refill. I will call them again.

unknown

Fred is outstanding. He does a real good job. He has completely rebuilt our system twice. He has kept it great working condition. He saved us a fortune on the system. He wants to determine exactly what the issue is so he can be fair and save you money. I wouldn't let anybody else near my system.

The Waterman has been providing monthly service to our home for more than three years. And has never missed a call, either for service or information. They have been entirely reliable, reasonable and dependable.

Lead technician Ryan did an exceedingly well job in determining the many things that was wrong with my well and water chlorination system. At every step of the way he was deliberate and took extra time to explain to me what needed to be repaired. He was kind enough to give me options of what I should do in the future if any further repair is needed. What really made an impression on me was how much time he spent with Rob, who I could tell that Rob was somewhat in training. Ryan would give Rob tasks to do, but Ryan kept checking back on Rob to make sure Rob was on task and doing things correctly. He was patient and encouraging At the end of the day Ryan discovered five things about my system that were in dire need of repair. He then went on to prioritize what things needed to be repaired first. Needless to say, I had him repair all the issues that needed attention. In conclusion Craig and the team at the Waterman is what every service company should be. You can't go wrong with The Waterman !!!!!!!!!

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Called late morning and within a couple of hours Craig was here with his assistant, we discussed different options and decided to just replace the pump and restructure the piping to compact the foot print of the water system, Craig was great and all went well. He will be my waterman from now on.

I'm very happy with the selection I made with the help of the employees

They were on time for installation, product works well and service tech was help and answered all questions. Will buy from this provider again!!

He is efficient, honest, and trustworthy.

It went great - he was right on time, and it was a Saturday, and he was very quick and professional. no hidden charges! Would use again.

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The owner did the complete install with his helper. He was very professional and courteous and completed the job in a timely way. The cost was fair for the quality system components.

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Craig The Owner and James His Tech Spent Between 2 and 3 Hours Trying To Save My Old Well Pump and Bladder Tank. Once I saw This Was Not Possible I Had Them Install A New Well Pump and Bladder Tank. Great Price For The Time That They Spent Trying To Repair My Old System. A Friend Of Mine Recommended The Water Man To Me. I'm Sure Glad That He Did. I Will Be Using The Water Man In The Future If I Have Any More Water Related Problems. Craig and James Answered All My Questions and Were Very Patience With Me. Thanks...Craig and James

Craig The Owner Of The Water Man and James His Tech Responded At Once To My Phone Call and Spent Between 2 and 3 Hours Trying To Save The Old Well Pump and Bladder Tank. This Wasn't Possible Because Of Various Problems With The Old Well Pump and Bladder Tank. At That Point We Decided Together That The Old Well Pump and Bladder Tank Needed To Be Replaced. Craig and James Were Very Knowledgeable and Shared That Knowledge With Me. Any Question That I Had Was Answered and They Weren't Offended Or Put Off By Me Watching Them Or Asking Questions. A Friend Of Mine Suggested That I Use The Water Man For My Well Pump and Bladder Tank Problems. I'm Sure Glad That I Took My Friends Advice. I Will Be Using The Water Man In The Future If I Have Any Well, Well Pump, Bladder Tank, Water Holding Tank, and Water Filtration Problems.

They said they would be here between 10-12. I called at approximately 11:30 because I had a contractor here replacing my patio, and their arrival was holding them up. I was told I was next. At approximately 12:30. two men arrived, one being Anthony, the only bright spot in this experience. I had previously spoken to him on the phone, sent him pics of the pipes going underground, the tank and pump. They replaced a piece of pipe on a pipe for the old well system on my property (I now have city water) to move a tank (I am assuming a water filtration or softening system) and the pump about 3' from its original location, so I could use well water to water my yard. The contractor who was here replacing my patio dug the hole exposing the pipes going underground, and was also the person who showed them where the well was. They plugged in the pump, said it was making odd noises and didn't seem to be working. Told me it would be a minimum of $400 to replace the pump, and they probably had to dig a new well too (didn't give me a price for new well). They took the pump and water filtration tank with them, removed the piece they had replaced, removed their part and charged me $125. I am not exactly sure for what, as the only thing I ended up with was a leaking hose faucet so now I have to call someone else to fix the leak. Can't afford all this, I am a disabled widow on a small fixed income. I thought $125 was very expensive for approximately 35 minutes, no results and no parts, and they took my pump and tank, perhaps to recondition them?

Showed up promptly and let me know exactly what he was doing. He was prepared with everything (parts, etc) that he needed. I wouldn't hesitate to call him to go to a property without me. Very trustworthy.

They showed us 2 products, and recommended the least expensive, we appreciated their honesty in not trying to sell, sell, sell!. This was installed immediately for us. It has been over 1 month and we are very happy with the water. We live in the country and had rotten egg smelling water and it was brown. Now I can drink it!!! Thank you Waterman!! I would recommend them to EVERYONE!!!!