Next Generation Air & Heat Inc

Great Company. The tech was knowledgeable. The company sent out a picture and background information on the guy and that was very reassuring. No doubt would recommend this company.

Not good..will not call again. Upon him checking out the unit none of this was in the report. Mold in the air handler mold in the attic around the ducts. Wanted to fix one issue. At $2000+ second option from another company. Fixed all the issues and cleaned and sanitized for half the cost. Prices/rates are not good. If you write a bad review. They respond with nasty comments. Thats not how you handle business/customers.

Tech cam out and told me it was blower mower after looking at system for 5 minutes. Which I already new, since it had gone bad !2 years ago. The blower motor is still under warranty, but the cost was going to be ~$600. For a part that is covered under warranty? When I questioned the price and asked for a cost breakdown, the tech said he doesn't set the price schedule and could not provide a detailed breakdown. He indicated the cost would cover his travel back to Melbourne to pick up the part and back to my house on merritt island again. No thanks. Seems like they jack up their prices. and expecting to get it, because people are hot and will pay it just to get their air working again. Not a good business model in my opinion and experience. I will never use them again. Competitor gave me a price under $200. And I had to pay him $79 to come out and tell me what I already new (blower motor). RIP OFF

Work was done in a very timely and professional manner. The owner did the first review of the work to be done and personally checked and fixed some issues withe the new unit that our previous AC people had put it. Great service and we have now signed up with their maintenance plans for our three units.

came out and cleaned it well enough to use on New Years weekend and then came back and finished the job. Could not ask for better service

NextGeneration Air and Heat was extremely responsive and sent out Keith, one of their lead technicians. Keith was very professional and methodically diagnosed my entire system to determine the root of the problem. Unfortunately he found numerous issues, some of which required replacement of parts and many other issues required undoing mistakes the other company had made. Keith was simply outstanding, but I’m not surprised because I can see that the entire team follows the high standard of professionalism and customer satisfaction set by John Lazaridis. NextGeneration Air and Heat went above and beyond what any other company would have done in handling this difficult problem. I now feel like I have a family member “in the business” someone I can trust completely knowing they have my family's best interest at heart. I'm so grateful to John, Keith and the entire staff at NextGeneration Air and Heat.

They came to give me a quote on having the vents cleaned. Then when they got here they told me they couldn't clean the kind of vents that I had; they were told old. Then gave me a $1900 quote to replace all the vents. I paid $200 to Angie's List because it was a prepaid one. Then he told me that they would refund the money, and I did eventually get the money back. I guess I felt like you might need to put in your ad we do not do vents of older houses. I guess I felt like it was some what of a bait and switch. And they questioned why my air conditioner guy didn't offer that service, which was actually none of their business in my opinion; and it just made me angry and I just kind of shrugged. The price that they gave for cleaning the vents seemed reasonable, but I didn't have them do any work. They were pretty responsive. I just kind of felt like I got upsaled. The only thing was that the gentleman was very nice, but when a company advertises that they will clean your vents; and you are willing to prepay. And then they come and say we don't do vents like that; maybe that should have been included that they don't do houses with older vents; that they only do the new ones. I felt like it was a little like oh well I am not really here to clean your vents; I am here to sell you something. I didn't appreciate that. It wasn't that the guys was rude or ugly or anything; he was very nice, he was on time, he was very professional; but it just didn't work out.

good. Arrived quickly on the same day of call at the specified time. After ruling out one suspected problem, he determined it to be a faulty breaker that he was unable to replace. I located a breaker at a local electric supply and replaced it. Works fine.

Great! Professional and conscientious technician performed the work. He did a thorough job and reported that everything was okay. We have two systems and we paid $80 per system to check everything, fix a rattle and the technician even advised on some remodeling precautions and ideas for improving air flow in our plans! We will call Next Generation to do the work on our systems for the remodel!

They go out of their way to make sure you're happy.

We were very happy with his service and professionalism. When we are ready, we will be contacting them again to install our new system (which we already knew we would need soon).

I called their company and they sent a tech out within the hour. Keith came and diagnosed and repaired our unit very quickly. He explained everything to us and was extremely cheerful and pleasant. I would recommend this company to anyone.

I am happy to be able to give Next Generation Air & Heat my highest recommendation. I recently had to replace the A/C system in my house with a new system and was completely happy with the process from start to finish. I submitted a request for an estimate through their web site and got an immediate call-back from their office, who wanted to set up a house-call by the owner so that he could look at my system and discuss my options. I opted for a new four-ton two stage system that would permit a gentler, more even air flow and allow me to control not only the temperature but the humidity as well. Amazingly, the price he came up with was approximately $3000 less than the best offer I had received, and included a much better warranty. We arranged for installation a few work-days later. On the day of installation, the crew showed up right on time and their approach to their work and their professionalism thoroughly impressed me. The entire job--including installation of a new pad and condenser, installation of a new air handler, installation of a REME Halo air purifier (which I highly recommend!), final inspection and explanation of how to work the system--was completed by five o'clock. Again, I have to commend the gentlemen who installed the system for their skill, professionalism and courtesy.

The A/C Stopped working at my Rental Property and I needed an A/C Tech out quickly! I called Next Generation based on the several great reviews. A tech came out in the evening for a diagnostic visit. I wasn't there in person so I can't speak to exactly what he did or his professionalism in person. He called me to describe his findings- a leak in the copper pipe and the system was low on Freon. He wasn't able to tell me how low but told me the charge per pound and quoted me for the maximum possible price but that it "could" be lower. His recommendation was not to repair it but rather do a brand new inside/outside full-up system. I felt pressured to install a new system and was told about the financing options right off the bat-a little fishy to me. I didn't feel comfortable that he was giving me the honest best answer for me. I also didn't feel comfortable that if I decided to do the repair vs. the full-up system that he would do the best-quality job because I felt like he was trying to sell me more. I called another Company for a second opinion- he was able to tell me how much freon the system needed ahead of time and the charge was $30 less per pound and said the system looked great and no reason to install a brand new one yet. I'm sure not all techs are the same and that they do good work installing new systems but I was not comfortable that I was getting the honest answer but rather a sales pitch.

This company is fantastic! To say they have outstanding service is simply not enough - they go above and beyond. I will never use anyone else and I recommend this company wholeheartedly. They are great!

I love them. They came out on a Sunday. They did not overcharge me. I was desperate because I was having rentors come for my condo. I had a leak and he just fixed it right up. John is amazing. All the workers are amazing. I love all of them. I can call them in a pinch. I had some problems with water leaking in my wall that I thought it might be in the air. It turned out to be the plumbing but they came out and inspected it. They assured me everything was fine. They never charged me a thing. I'm totally impressed with them. Everything is wonderful. Everything is topnotch. I can't say anything bad about them. They are always there right on time if I need them.

The service provider was very professional. He provided a thorough summary of his findings and recommendations, and alleviated our concerns regarding possible spotting on the filters (which we feared was mold, but turned out to be dirt rings from condensation droplets).

It was late Friday afternoon, and my AC unit stopped blowing cold air. Air was coming out of the vents, but it wasn't cold. I checked my outside unit, and the fan was not turning, although the air handler was running. I called Next Generation, my AC folks, and Sarah arranged to have Chris come out that day and fix my system. This was so important to have it done because I was having company over the weekend and surgery on Monday morning, and I needed my AC unit repaired. Chris was efficient, professional and a very nice guy to boot. He was thorough, and got my system up and running. He installed a new capacitor. I have been using Next Gen for a couple years and highly recommend them.

My AC stopped blowing cold air on Friday night. Air was blowing, but not cold. I called Next Gen early the next morning, and got a call back, within 10 minutes from the owner, John. He explained how the service call would be handled, and he arranged to come out that morning, Saturday. Turned out my condenser motor had died, and that is a part that had to be ordered, so he couldn't fix it that day. He pointed out something I was going to inquire about...a rusted part that looked like it was about to fall apart. Turns out it was a dryer filter, and if it quit working, they would have to drain and refill all the Freon, which would be more expensive than just changing out the part before it died. So we added that to the list of thing to do when they returned with the motor. John explained the Preferred Customer plan, and I'm glad he did. They come out twice a year, to do an overall check of the system, and the customer also gets priority service, and no overtime charges, and also gets 15% off labor for anything that has to get fixed. I thought that was a good deal, so bought it. He did say they would check first thing Monday morning if the part was at the local supplier, and if it wasn't it would have to be ordered. Turns out it had to be ordered, and came in the next day. John came out that day and replaced both the motor and dryer filter. When he performed maintenance on my system, he found that my Freon wasn't charged as much as it should be and now my system runs so much cooler. I highly recommend this company. They are honest and reputable.

Prior to signing up for the Angie's special with this company, I went to Next Generation's website to read more about the company and their services offered. I sent them an email with questions about their current Angie's special on a Saturday afternoon, and had still not received a reply by the following Tuesday. I then did phone the company and talked with John, I believe, and set up an appointment for the air duct cleaning in my home. I was not given any instructions to do anything beforehand. I don't recall the exact date of service; I am thinking it was around 9/15/15. When the service professional arrived, he was by himself and after he looked through my house at where the vents were, he said 'it would be better to re-schedule to another day when he had someone to help him move things, because he had to get right under all of the vents.' Although he was polite about it, I was not happy. I was told by the owner that the job would be done that day. Prior to leaving, the service professional called another service person to see if they could both come the next day to clean the ducts at my home. I agreed to the change in schedule for the next day; the service professional stated he " ...would be on a job in the morning and wasn't quite sure how long it would take him, but would definitely call (me) by 11:30 a.m. to tell (me) what time they would be at (my) house..." I asked the service professional to 'start talking' if he got my answering machine, because I suffer from chronic migraines ( I had one going that day), and I turn my phone ringer off so it doesn't interrupt my sleep. He agreed to. The next day, I received no phone call from the service technician at 11:30 a.m. In fact, it was well after 1:00 p.m. before the service professionals showed up at my home again from what I recall. The original service technician from the day before said "...I tried to call you, but I think I had the wrong number..." Although both techs were polite while at my home, I assumed they were protecting the area under and/ or vacuuming the floor under the vent areas after cleaning, and one tech did indeed ask me once, if I wanted to put down a sheet or towel on the bed in the bedroom for that vent. However- I was in for a shock with the rest of the house. They didn't put anything down to catch the dirt or popcorn pieces from the ceiling, and they didn't vacuum it up either, which would of been a cinch with the wide mouth vacuum they were using for the vents. The one that really angered me was the vent that was cleaned right above my printer; all of the dirt and popcorn ceiling pieces went straight into the top of my printer. This was absolute stupidity; I was in my house the entire time that the techs were there, and could have provided coverings anytime they were asked for. I expected more from this company due to the high ratings it had from Angies' List. Given that they are in the business of air duct cleaning and AC work, wouldn't it be feasible to expect them to have their own tarps/ coverings for things, and/ or to make sure all areas are clean after they work on them? I was disappointed with this service call from Next Generation.

He fix the problem with the heat pump and preformed bi annual maintenance.

Fantastic experience. I called them around !:30. The office had closed early, so my call was routed to a tech in the field. He said he'd see me in an hour, and he was right on time. Can you imagine, ONE HOUR SERVICE? Very professional, located and repaired the problem.

The serviceman promised to be at my home by 9am on Saturday morning and arrived shortky thereafter. He thoroughly examined the AC unit inside and out. He sat with me and explained the problem (capacitor) and walked me through the charges. The work was completed quickly and the AC restored. I thought the orice was fair considering it was a weekend emergency call. The serviceman was dressed professionally, drove a company vehicle, and acted very professional. I was very pleased they answered after 10pm and promised to be at the house by 9am. Overaal excellent experience!

Prompt service and good value for size. Has worked perfectly for six months so far

My home was not designed to be "comfortable" without central air conditioning. I called Next Generation as soon as I realized that the a/c was not cooling. They showed up within an hour of my telephone call, tested the unit to determine the problem, researched the cost of the part on a smart phone, provided me an estimate total for parts and labor, acquired the part which they did not have on their service truck, and installed it. The entire repair took less than one hour from when they first arrived, and now the a/c is working perfectly again. I would highly recommend this company to anyone needing air conditioning repair. We are getting ready to sell this house and buy a smaller one. Because of my numerous allergies, I must have air conditioning. I was thrilled with the service. When we're settled in our next home which will be close to our current location, we'll be calling them to check our the central a/c system and will sign up for routine maintenance.