New Hope Handyman LLC

Horrible experience. Paint runs everywhere. Uneven tile in shower. Large chunk out of shower tile. Grout missing in floor tile. Bedroom walls still had small nails that were painted over and most walls not retextured. Spots not painted or white paint showing through. New doors not caulked and paint runs. No clean up done. Paint spots left on toilet and vanity. I gave Emmanuel a chance to correct the problems and he sent the worker who did the original work. There were still multiple issues and Emmanuel never called to see if I was satisfied. What was supposed to be an exciting remodel turned into an awful experience. I would never recommend this company to anyone.

I am monumentally unhappy with the final result. Firstly, the wrong color sink in one of the vanities was delivered and Mr. Emmanuel Souck Ndjock, Owner of New Hope Handyman, didn't notice that the two sinks in the master bath did not match before they made the installation permanent. A new sink had to be ordered and re-installed at my cost. All avoidable if New Hope had noticed before accepting delivery. Secondly, the cabinet fillers/spacers were not installed on the ends of the cabinets against the walls which resulted in the cabinets being flush to the wall so drawers/doors don't clear the baseboards to open properly. (Fillers space the cabinet away from the wall so that drawers/doors near the wall will open.) To make up for the fact that the doors/drawers didn't open properly, the baseboards were permanently damaged by cutting out or shaving them. A drawer still doesn't close properly and doors only open half way even with damaged baseboards, all avoidable if the spacer/fillers were installed. Rather than stopping the job and pointing out to me that fillers were needed, New Hope chose to move forward with making the cabinet installation permanent without the fillers and leave me having to live with it. Finally, after I brought the issues to the owner's attention he absolutely refused to make it right. Rather, of $1700 labor I was given $500 back as a consolation; pointing out that if I sued him, I would never win. Paramount issues include lack of professionalism, accountability, attention to detail, and communication. New Hope's workmanship was sub-par on this project.