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FLORIDA HOME AIR CONDITIONING

Heating and Air Conditioning

Reviews

2.98 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
25%
4
0%
3
38%
2
13%
1
25%


Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.3
responsiveness
3.4
punctuality
3.6
Showing 1-8 of 8 reviews

sheila W.
06/2018
1.0
heating & air conditioning/hvac
  + -1 more
Bad from the get go. They sent a new person who didn't know much to sell me the unit. My other one was broken so I was in a hurry. They overcharged me and then from there on it was a nightmare...leaks in the system...no one could find...replacement of line set...had water in the line...and forget customer service...Every time you call someone else is on the line and they haven't the slightest idea what you are talking about. They send out poorly trained technicians some of whom mess up your system. They are such bad news. They should not be in business. DO NOT HIRE THIS COMPANY THEY ARE CHARLATANS.
Description of Work: New AC unit

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


gail B.
07/2017
3.0
heating & air conditioning/hvac
  + -1 more
over charged for 5 min. worth of work ./ actually didn't find anything wrong.. I requested the $50 checkup deal and was advised to go with the $84 diagnostic charge... Company had no sympathy or time it seemed to treat me as a valued customer to whom had used them for years.
Description of Work: Check possible h2o damage from filter area / attic

Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$84

Dorothy T.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
Good Service
Description of Work: Installed a small A/C unit in my sunroom

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Dorothy T.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
Provided good service.
Description of Work: Installed new A/C unit

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ann S.
05/2017
2.0
heating & air conditioning/hvac
  + -1 more
We called their 1800 number and was given an appointment time for the next day . The service person came on time and spend about an hour diagnosing the issue . She said we needed Freon and a coil she also checked the air handler in the garage and told us there was a leak . We approve 2 pounds of freon, however 3 pounds was added at a cost of $509 the entire bill was $798 it was a complete rip off they charged $169 per pound for freon. This was extortion. We called corporate office the Jacksonville office and Home Depot who are associated with them . We received a call 2 days after our initial call , we were told it would take 3-4 days for corporate to get back with us . We have not received a call !!! We call Ed a few oth a/c companies to ask the price of freon we were quoted $50-$90 for one pound we were charged $167
Description of Work: A/C running constantly couldn't get the thermostat to drop below 80

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
2.0
responsiveness
3.0
punctuality
3.0


Geneva M.
07/2016
1.0
heating & air conditioning/hvac
  + -1 more
Of course, my A/C broke on a Saturday on one of the hottest weekends of the year - isn't that how it always goes? After calling around to a few service providers I contact Florida Home Air Conditioning, who said they could come out that day. The phone reps at this company are extremely personable. They gave me a window of time and told me the repair man would call 30 minutes before coming out. Right on time, he called and let me know he was on his way. The gentleman that came out was very nice and appeared to be knowledgeable. He replaced my contactor and capacitor, but informed me that I really need a new system since my system is already 14 years old and is going to just continue to get worse and need constant repairs. I understand some guys are required by their companies to try to upsell, and Florida Home A/C is affiliated with Home Depot so I can imagine that this could be a part of thier culture, so I brushed this off. Two hours after the repair man left, my air conditioner stopped working again. I tried contacting the company through their web chat and was told they needed to patch me through to the phone, but each time they did, the phone hung up on me. Finally, he said he would just have them call me back. They never did. The next day I called them and was told they were booked solid but they would just try to work me in some time between 9am and 9pm. I just needed to wait here for a call and they would be out a half hour later. The repair guy came out around 5pm and told me that this time I needed a new motor. On top of the $560 I paid yesterday, I would need to pay another $680 for a new motor. However, a better option, he told me, was to get a new system. He would credit the money I'd already paid as a discount off a new system and install a new 3 ton, 14 seer, Rheem system for $4800. Of course, they could replace the system that day, but if I wanted the motor fixed I would need to wait until Tuesday. Again, this man was very nice and polite, but I couldn't help but think I was being had. So, basically, I paid $560 to spend my weekend in a house that was 93 degrees because all this company really wanted to do was sell me a new system. On Monday I contacted a different repair company and was told that the capacitor/contactor issue was most likely misdiagnosed, and the issue was faulty bearings in the motor. It was repaired in 20 minutes for less than $400, and my A/C system was given a clean bill of health. It's a shame that this is the company that Home Depot uses, and apparently they're on some TV show as well. I hate to think of how many people might be buying new systems unnecessarily due to the upsell tactics of the company, or having other issues similar to mine.
Description of Work: Repaired Air Conditioner compressor by replacing contactor and dual capacitor.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$560

Elliot F.
06/2016
3.0
heating & air conditioning/hvac
  + -1 more
I was approached by someone at Home Depot and presented with an offer flyer. Apparently, they are a Home Depot sanctioned organization that will give your air conditioning system a check up for a low fee and offer a yearly service contract that entitles you to discounts on parts and labor should anything happen during the year. The gentleman told me that the UV bulb that kills germs in the air handler will need to be changed. I asked him to get back to me with a price but he never did. Later on I called their office for a price but the person I spoke to never got back to me. After three more calls to other people there and still not getting a price, I spoke to "Loue" who was supposed to be the manager. He apologized profusely and promised to look into it but here I am two days later and Lue disappeared too. I don't think they are bad people but seemingly in disorganized. I will now ask for my money back. If that won't happen, I'll contact Home Depot.
Description of Work: Provided service for my air conditioner.

Rating CategoryRating out of 5
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0

$150

Carla L.
04/2016
3.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$39

    Contact information

    unknown, Palatka, FL 32177


    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning

    FAQ

    FLORIDA HOME AIR CONDITIONING is currently rated 2.9 overall out of 5.
    No, FLORIDA HOME AIR CONDITIONING does not offer free project estimates.
    No, FLORIDA HOME AIR CONDITIONING does not offer eco-friendly accreditations.
    No, FLORIDA HOME AIR CONDITIONING does not offer a senior discount.
    No, FLORIDA HOME AIR CONDITIONING does not offer emergency services.
    No, FLORIDA HOME AIR CONDITIONING does not offer warranties.

    Contact information

    unknown, Palatka, FL 32177