ARC Chimney Sweeps
About us
Professional Chimney Sweep Services, Servicing a large portion of the beautiful Gulf Coast. We currently perform services from Panama City, FL to Bay St. Louis, MS. Providing the greatest in home customer service the chimney industry has ever seen was the reason why ARC Chimney Sweeps was founded. We not only have a grueling interview process and hire only the best candidates, but we believe that our technicians go above and beyond all expectations. We believe in the philosophy that it's easier to train a nice person to be good at chimney’s than a person that’s good at chimneys to be nice. We exude customer service, and it shows in our performance and ratings. Making you satisfied or happy isn't our only goal, having you excited about using us annually is! Customer satisfaction guarantee on all work. Our technicians have some of the best training in the area. Our quality of work will not be matched. We never cut corners and use only the best products when dealing with your chimney, furthermore, unlike most other companies we invite you to ask us questions. We want you to feel comfortable putting a fire inside your beautiful home. Having a fireplace is one of the most rewarding things about owning your own home, and having confidence in its safety is paramount.
Business highlights
Services we offer
Chimney Cap Replacement, Chimney Cleaning, Chimney Fire Prevention, Chimney Inspections, Chimney Leaks, Chimney Maintenance, Chimney Relining, Chimney Repairs, Chimney Waterproofing, Dryer Vent Cleaning, Fireplace Installation, Fireplace Maintenance, Fireplace Replacement, Gas Log Maitenance, Gas Log Replacement, Gas Log Service, Humane Animal Removal, Professional Chimney Service
Amenities
Warranties
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 9% | ||
| 3% | ||
| 1% | ||
| 2% |
"Thank you for your review. I have tried numerous times to get in contact with you, and speak with you about your appointment. I have had no response when calling or emailing you. Please call our office to discuss your appointment as we would like to know what went wrong, and prevent it from happening again in the future. We would like to offer you a free chimney cleaning this year. Please contact our office when you see this."
"Thank you for the review!"
"Thank you for your review"
"Thank you for your review"
"Thank you for your review"
"Thank you so much for your review! Nothing makes us happier than knowing we have another satisfied customer. We look forward to working with you in the future."
UPDATE
Lets show the rest of your response that you emailed to me:
In return I ask that you call Angie's List at 888-888-list to edit or remove the review. Again, we would like the opportunity to show you that what you have seen from our company is absolutely not how we normally do business, and show you that we can live up to our reputation. I request that all future contact with our company comes through me at the information listed below to avoid any future mistakes.
MY ANSWER:
While I appreciate your offer, no sir, I respectfully refuse to accept it. Since you did not sign your response after the line ?the
information listed below? I can only assume it was made by a sir. The technician who signed the invoice left at my house was John Tisdale, the owner of the company. You only get one chance to make a first impression. This was a job interview for you and you failed miserably. As for removing the review, no sir, I will not remove it. That is the whole point of having Angie?s list. It was an honest review and I think that the public has the right to read the bad along with the good if that be the case. If
you sincerely wish to better your reviews, I suggest that you remember this one the next time you have a job that you don't want to perform correctly.
"I am so sorry for the scheduling issues we had with you. Unfortunately with the metal 2 story roof you have is extremely unsafe in any kind of bad weather, so we were forced to reschedule. As far as the other scheduling mishaps - I am truly sorry, and I am still looking into what happened. When our technician cam out he did absolutely get on your roof and complete the full level 1 safety inspection. In that inspection he did not find any evidence or signs of a leaking chimney. We have reached out to you through email and offered a free leak estimate (up to a level 3 inspection $325.00 value) and 20 percent off any repairs needed on your chimney. We truly hope to be able to come out and make this situation right by you."
This was a $50 big deal purchase. It ended up being okay. I had a couple of issues with the price that was quoted to me versus what they told me once they got there. I talked to the owner's nephew and he said that he was going to take care of it. I think the total I paid was around $550. The initial consultation that the owner's nephew did was pretty quick, but it took another couple of weeks before the people actually doing the work actually came. It took going back and forth between the people doing the work and the owner's nephew who did the quote to get, I guess, a resolution done.
"Thank you for your review on our company. I apologize for the confusion the day of your install. I am glad we were able to come to a conclusion, and leave you with a fireplace that is up to standards. For your troubles we would like to offer you a free chimney cleaning next year. Again, thank you for taking the time to review us!"
"Thank you for your kind words. We look forward to working with you in the future."
"Thank you for your kind review. We're glad to know that you were happy with the service you recieved."
"Thank you for your review"
"Thank you for your review."
"Thank you for your review. We're glad to know that you were happy with the service you received from us."
"Thank you for your review and your kind words."
"Thank you for your review."
Would use again for any fireplace needs.
"Thank you for your kind review. We love to know that we've made our customers happy! We look forward to servicing your future chimney needs."
"Thank you for your feedback. Unfortunately a big part of our job is to inform customers of defects and problems with their systems. I am sorry you felt as if we were just trying to sell you something, but you have safety issues with your system that need to be addressed. We did not try to sell you anything you do not need, or try to force you into buying anything additional from our company. Once again we are very sorry you felt as if we were only trying to sell you something."
"Thank you for y our review."
"Thank you for your review."
"Thank you for your review. We love to know that we've made our customers happy!"
"Thank you for your feedback. We would like to speak with you, and find out what we could have done better for you in order to get a higher grade. Thank you."
"Thank you for your review."
"Thank you so much for your shining review! It always makes us happy to know that our customers are highly satisfied! We look forward to servicing your future chimney needs."
"Thank you for your review."
Arrived on time, performed the inspection and discussed options. Took on the additional job of cleaning the chimney and had it done quickly. Very professional and work was done well. Will definitely use this company for future work.
"Thank you so much for your kind words! There is nothing more satisfying to us than hearing from our happy customers! We look forward to servicing your future chimney needs."
Licensing
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