"We're happy, you're happy. Thank you for the opportunity to serve your family's needs. Be Well & God Bless, Sondra Thompson"

"Thanks for allowing us to pump your septic and laundry tanks, and for taking time to write about us. Sondra"

"Thanks for taking time to write a review. We appreciate your business. Give use a call when time to do your maintenance pumping, hopefully we can keep you from further damage and HAVING to pump it ASAP."

"Thank you for the kind review. It's always nice to be appreciated. Even more nice to catch people in the beginning stages of buying a previously owned home, so we can let you in on the NEED TO KNOW things BEFORE things are done that can cause your system and you grief. Thanks for allowing us to serve you, and I look forward to hearing from you when it's time for your "Maintenance" pumping:) Good Day & God Bless, Sondra"

"What praise...It means a lot to me! Thank You So Much, Sondra"

"I'm glad we were able to serve you well. Hopefully, others disregard the price you mentioned as that was a special discounted price for you, and not something we can do for everyone.Next time...shhhh on that part of review please:) Thanks, Sondra"

"Wow, [Member name removed], what a wonderful review.....THANK YOU! We're glad you called us too:) When ready for your maintenance pumping, please remember, to let us know that you have extra large tank and a secondary tank, so that we come w/ plenty of room on truck, and plan our jobs and route accordingly. We had to come back to office and bleed off into another truck after your job, so that we could still take care of the rest of the days scheduled customers. One customer we got to a little late and went into to over time, but no worry we did NOT charge them O.T. Next time, we'll plan accordingly and it'll go even better. May you and yours have a very Merry CHRISTmas. Sincerely, Sondra"

"Yes, Clifford IS crazy good on both our mini trackhoe and on the backhoe. I'm still amazed when I'm able to visit a jobsite and watch him wrangle a bit. Of course, there are times that branches may be hit, but I'm glad we were able to take care of you better than you'd expected. Sondra"

"Thanks so much for taking time to let us know how we're doing. I checked w/ Clifford to see what happened to going up to the door. Which is why I checked w/ you to make sure he was remembering the right job. You were right...It is odd for a company not to come to door! I don't think it was being "picky'" to expect a simple greeting from a company upon arrival. Come to find out, Clifford sent the helper to let you know we were there. Obviously, that didn't quite happen & I appologize for that..And as much as I like to hear what we do "right," I'm grateful when people let me know when there's something we can do to improve our image and service. Remember, when it's time to do your next pumping,to remind me that you're a teacher, because we do give a discount to our teachers:) God Bless, Sondra"

"I'm not sure what company you used, but it was not ours! 1) December 1 = a Sunday, on which WE DO NOT work (I even looked in apt. book 2 weeks before and after the date you listed...you're NOT IN OUR BOOK) 2)We don't charge $100 for pumping (we PAY almost that to dump it @ ECUA) 3)If you found someone to come pump: on a SUNDAY, not only dig up a shrub over tank entrance BUT MOVE it to a new location, all for the unheard of price of $100 you should consider yourself "blessed," IT,HOWEVER, WAS NOT OUR COMPANY!"

"We are very happy that you were well satisfied w/ our service. We are pleased you feel comfortable recommending us to others. It's the best compliment you can pay us & we do not take it lightly:) God Bless You, Sondra"

"1st, let me say we don't actually offer the service you make reference to. We don't set appointments to come out and "clear a clogged drain." We do come out to pump the septic tank, and IF there winds up being a clog also--we try to go the extra mile and help clear. And, if we're unable to clear it we gladly refer you to someone who specializes in just such a thing. 2nd I'm sorry you were displeased w/ our time frame for service.On your date of 2/14/13, my daily book shows we were working on completing, a larger, 2 day septic system installation for another valued customer, and Friday,due to a funeral, we were unable to service as many people as we would have liked. We, however, are not a "huge outfit" that takes on, @ times, more than they can "effectively" handle. We only make appointments for those whom we can offer the "best possible service to" & we have to leave the rest to the others. Of course, the best way to stay out of the 'I NEED service ASAP' situation to start w/ is by scheduling regular maintenance. 3rd I regret it left such a long-lasting negative impression on you, that you felt the need to express it a full 4 months down the road. I'm just glad that when people scan thru the many comments from our ACTUAL CUSTOMERS they find glowing reports of our work and customer service! And w/ God's help that's the way it'll continue to be. May God Bless You, Sondra Thompson"

"We're so happy to hear we impressed you. We do strive for excellence, and it's so nice when people recognize it. Hopefully, readers won't call @ all hours because they know YOU got thru! Uhem!:) I, like everyone else need time off for my family, so reminder office hrs = M-F 8-4:00:) But, (deleted member name), I'm glad you caught me and we were able to help you out. Thanks for taking your precious time in letting others know how we treat our customers. God Bless, Sondra"

"We so appreciate your time in doing a review of our company. Thank you & God Bless, Sondra"