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American Air & Heat Inc
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
We have fully stocked trucks for installation, service and light commercial air conditioning projects. We also provide monthly service maintenance for commercial customers, as well as annual maintenance for residential customers. Our service department is computerized in order to provide technicians with any additional information they may need from previous service calls. Additionally, all technicians are radio dispatched so we can provide our customers with the fastest possible response times. The quality air conditioning services we provide have helped us grow into the company we are today. One thing is for sure: all of our employees understand that without customers, there is no work, and each and every employee goes that extra mile to make sure the customer is satisfied. Toll Free 800-421-2665 Local 407-359-9501
Business highlights
Emergency services offered
39 years of experience
Services we offer
& Light Commercial Work. Indoor Air Quality Products, Installation, Sales
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.4175 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 9% | ||
| 3% | ||
| 5% | ||
| 9% |
Filter reviews by service
Showing 51-75 of 175 reviews
Judith E.
Jul 2015
On 7/22/2015 I had the usual Summer service, and it was found I had rust in the air handler, and there was a Freon leak, and the outside main unit had parts that were ready to go, so a whole new HVAC was needed. It was put in today, and the two fellows that did the job were very good, efficient, and cleaned up afterward. I have been a client of American Air and Heat for many years, and keep up with the service contract which brought the cost down a little. I didn't see a need to get other estimates since I have been with American Air and Heat for I am guessing probably 25 - 30 years or more.
Their service techs are always good, and happy to pat the little dogs, and just very personable. I haven't had any issues with being uncomfortable with them or feeling like they were anything but very honest and trustworthy. Being a widow, and a senior that is very important. They call to remind you of the appointment, and then to let you know they are on their way, and that is helpful.
Response from American Air & Heat Inc
"{member name removed}, Thank you very much for the positive review of your experience with American Air & Heat. Great feed back like this helps us in our pursuit of 100% client satisfaction. We appreciate the years of loyalty you've shown, we look forward to continuing our excellent service as we have since 1987!"
Robert M.
Jul 2015
.
Roberta G.
Jun 2015
unknown
Frank S.
Jun 2015
unknown
Joel K.
Jun 2015
after the service man left we both felt taken advantage of.
we just paid someone to give us a quote on a new air system.
There was no service done!
He suggested and quoted a system that he said was best deal for a contractor system a better system would run up to Ten thousand dollars.
We contacted another company who came out at no cost to us and walked us through the best type of system for our needs and gave us a better price for a better system and with no pressure. There was pushing us to find financing and they were willing to wait until we were ready. they also stated that they would pull the proper permits and apply for any additional rebates if available.
American representative said we didn' t need a permit and did not mention rebates available. We also were given a discount because I am a school teacher.
I would not recommend American Air and Heat based on our experience
we just paid someone to give us a quote on a new air system.
There was no service done!
He suggested and quoted a system that he said was best deal for a contractor system a better system would run up to Ten thousand dollars.
We contacted another company who came out at no cost to us and walked us through the best type of system for our needs and gave us a better price for a better system and with no pressure. There was pushing us to find financing and they were willing to wait until we were ready. they also stated that they would pull the proper permits and apply for any additional rebates if available.
American representative said we didn' t need a permit and did not mention rebates available. We also were given a discount because I am a school teacher.
I would not recommend American Air and Heat based on our experience
Response from American Air & Heat Inc
"Thank you for taking the time to share your concerns. According to the recording of our phone conversation with you, we were called to your home because your unit had stopped cooling, not for an annual inspection. The $90 that you paid is our standard diagnostic fee. That is what we charge to send a factory trained, background checked and drug tested service technician to your home to do a thorough diagnosis of your entire air conditioning system. Our technician performed a full diagnosis of your 14 year old air conditioning system and recommended that you consider replacing it because of the multiple problems that he found. It certainly appears that you agreed with his assessment, because you attempted to secure financing through our lender for the new air conditioning system that he recommended. Additionally, we permit all of our work as required by law and the statement that our technician told you that you don’t need one does not make sense, because it’s included in the price of all of our installations. I fail to see what we have done to warrant this complaint; we did exactly what you asked us to do. I will concede that you likely found a lower price than what we offered you, but we believe in providing the best value, not the lowest price. In the several days that passed from the time of your appointment until the time of this review; there had been no communication from you to indicate that there was a problem. We would have been happy to work with you to make sure you were satisfied with what we had done, but we did not get that opportunity. I left a message for you at the number that we have on file. I welcome a phone conversation to clear up this matter. I can be reached at 407-359-9501 x205"
Tesfa B.
Apr 2015
unknown
Response from American Air & Heat Inc
"We are happy to know that you are pleased with our service. Thank you for taking the time to post your review and thank you for choosing American Air and Heat!"
Amanda S.
Apr 2015
We have used American Air and Heat for several years now and even had them put in a new AC unit. We have always been happy until recently.
We have a maintence contract with them where they come and check out our units. We have had visit scheduled twice now which they have called and cancelled the day before. We ask for a 8:00 appointment as we both work. On both occasions they have called the afternoon before and said they have to reschedule because an "emergency meeting" has been called. Then they they'll us they can see us between 9-12. We can't do that. How many emergency meetings do they have? Forget about arranging a Saturday appointment. We have now rescheduled for a 3rd time. There was no consideration that they were canceling a appointment..
My problem is this is a maintenance contract we already paid for. Could that be it, they will not make any money on us.
Well we have 2 units and will need to replace the other and we will think long and hard before calling them.
Very unprofessional. Could they have changed management? Not sure what is happening but very disappointed. Not the same company.
That being said the work they did when putting in the new AC was very good and they were clean courteous and very professional. We were very happy with that work.
Wonder if maintenance work is handled under different management.
We have a maintence contract with them where they come and check out our units. We have had visit scheduled twice now which they have called and cancelled the day before. We ask for a 8:00 appointment as we both work. On both occasions they have called the afternoon before and said they have to reschedule because an "emergency meeting" has been called. Then they they'll us they can see us between 9-12. We can't do that. How many emergency meetings do they have? Forget about arranging a Saturday appointment. We have now rescheduled for a 3rd time. There was no consideration that they were canceling a appointment..
My problem is this is a maintenance contract we already paid for. Could that be it, they will not make any money on us.
Well we have 2 units and will need to replace the other and we will think long and hard before calling them.
Very unprofessional. Could they have changed management? Not sure what is happening but very disappointed. Not the same company.
That being said the work they did when putting in the new AC was very good and they were clean courteous and very professional. We were very happy with that work.
Wonder if maintenance work is handled under different management.
Response from American Air & Heat Inc
"Thank you for your feedback, it is invaluable to us to know how we can improve our services. I am truly sorry for the inconvenience we caused you and I understand the frustration that comes along with rescheduling appointments at the last minute. Please call me to discuss; I welcome the opportunity to make this right for you. 407.359.9501 x205"
Francis P.
Feb 2015
I call to purchase a ac service plan the technician that show up was very knowledgeable and did a OK job. After he was done with the service he came to told me my ac was on is last mile and I needed to think about changing it. From there everything when down hill look like the technician was also a sale rep. He was very good at selling even maybe better at this that performing the work I paid him to do. He was very pushy and before he left I sign a financing contract for above $12000 to change the ac the next day. After he left when I had time to think about what I just did without him pressuring me I call them back and THANK GOOD I cancelled everything. I just change my ac with a other company I paid half the price for the same product. and I am very happy with the work the do. Please call other company to make sure they are the best fit for you before you buy from them.
One more think when I first start this processes their listing on Angie list was not a A I do not know if every year the restart new.
One more think when I first start this processes their listing on Angie list was not a A I do not know if every year the restart new.
Response from American Air & Heat Inc
"Thank you for taking the time to give your feedback. We are very sorry to hear that you didn't receive the service that you expected; your satisfaction is our top priority. It appears that we fell short of that on this day. I would welcome the opportunity to correct this situation to your satisfaction. You can reach me at 407.359.9501 x205"
Carol L.
Feb 2015
We were really happy with them and we've been using them for 3 years. They were excellent.
Diane S.
Oct 2014
unknown
Sarah S.
Oct 2014
unknown
Carolyn J.
Sep 2014
This companies workers were very thorough. They were prompt, they were pleasant, they were hard workers. They were very professional. They made sure before they left that everything worked perfectly, and looked nice. They came back a couple days later to make sure we were happy with the way the new equipment was working, and that it was indeed working perfectly.
Sally R.
Aug 2014
unknown
Marilyn S.
Aug 2014
I am delighted with services provided by American Air and Heat. Have used their services and purchased equipment from them for at least 10 years, most recently this last Friday. As always, the technician arrived during the specified time frame and work was executed in a timely and profession manner (and at a very reasonable price). They always meet their commitments and provide special courtesies to support their customer?s needs.
I will continue to promote this company to my friends and neighbors with complete confidence.
I will continue to promote this company to my friends and neighbors with complete confidence.
David C.
Jul 2014
This is the company which had been doing maintenance and inspections on the now 20 year old system in our house which we rented for 2 years before buying last year. Our system drain clogged and backed up and we called them to come unclog it and inspect the system, which they did. They talked us into a new "maintenance agreement" which covered the inspection and the repair and would offer us 10% off all parts, including a new system install, which they ended up recommending. We had an estimator come out 7/15/2014 (after trying to come a day early when he got confused). He was over an hour late. When all finished he recommended 4 levels of systems and pushed the 0% financing hard, trying to sell on monthly payments. Also pushed an electronic air cleaner (for $718 at their 10% discount). The prices on all four systems were way, way above every other quote we have gotten even with the supposed 10% discount applied. As he was leaving he tried to convince me that they were a little slow and I could get an additional 5% off these prices if I acted within a week (classic high ball technique). Needless to say, they won't be the ones installing that system when we replace it. They seem reasonably competent and nice but are outrageously priced.
Dena K.
Jul 2014
unknown
Steven H.
Jul 2014
unknown
MELODY R.
Jun 2014
unknown
Brian L.
Jun 2014
ok, worked with a supervisor. At first, they cancelled the appoinyment I had.
Bonnie Z.
Apr 2014
Everyone involved including the office staff was very polite and professional The job quality both last year and most recently was top notch
Patricia O.
Apr 2014
They were on time and very nice people.
Daniela G.
Mar 2014
He's pretty happy with them. When we first we had the AC unit installed, they kinda messed up they had to come back three times to get everything working properly but the thing was they came back. We were happy with that.
RICHARD D.
Oct 2013
Very satisfied. I gave the pricing of this work a "B" because it wasn't cheap but I am very satisfied with the quality of the merchandise. Richard & Mike the two technicians arrived on time to perform the work. They were very neat and professional and were careful to ask me throughout the process before proceeding with tasks that needed my attention to insure my satisfaction. It took them approximately eight hours to replace all the components and perform system testing. They also replaced the circuit breaker for the A/C system in my circuit box. There were no issues that prevented them from completing the work. Fortunately it was a beautiful day and any air discomfort was at a minimum. They also submitted the necessary paperwork to my energy company to insure I received my $100 rebate from my electric bill. Angies list also provided a $150.00 discount on the installation cost.
Bill H.
Oct 2013
Troy arrived on time and gave a very understandable description of what he was going to do. He did a great job in making certain our system was working at peak efficiency. We happily renewed our service contract and look forward to their visit in the spring.
We have been regular customers of American Air and Heat for around 20 years and have found them to be reliable and friendly folks who stand behind their work. I recommend them without reservation.
We have been regular customers of American Air and Heat for around 20 years and have found them to be reliable and friendly folks who stand behind their work. I recommend them without reservation.
RICHARD D.
Oct 2013
My A/C unit was installed in May, 1999 by American Air & Heat. I have had periodic maintenance on my system every year up until 2010, then twice a year thereafter because I wanted to be sure my A/C was working all the time. I have been told for the past two years that I need to consider replacing my system due to age and reliability. Plus there's been an air quality issue that's been going on for a few years.
Jason, the technician arrived on time and performed the periodic maintenance. He showed mt the inside unit and how much mold was surrounding all the vital parts including the blower and the coils. After seeing all of that I decided it was time to replace the system. I need to do this for a few reasons. One was that my existing system is working, but it's on borrowed time. Another major factor is that we are breathing unclean air and I am concerned about quality of life.
We sat down and looked at all my options and financing and we agreed on getting the system replaced. I was so excited that Angies List offered a $150 discount coupon off A/C installation. Thank You Angies List! Also, the cost of the service call was waived because I am having a new A/C unit installed. I will be writing another review soon after the new system is installed and running for a little while. Stay tuned for the next review.
Jason, the technician arrived on time and performed the periodic maintenance. He showed mt the inside unit and how much mold was surrounding all the vital parts including the blower and the coils. After seeing all of that I decided it was time to replace the system. I need to do this for a few reasons. One was that my existing system is working, but it's on borrowed time. Another major factor is that we are breathing unclean air and I am concerned about quality of life.
We sat down and looked at all my options and financing and we agreed on getting the system replaced. I was so excited that Angies List offered a $150 discount coupon off A/C installation. Thank You Angies List! Also, the cost of the service call was waived because I am having a new A/C unit installed. I will be writing another review soon after the new system is installed and running for a little while. Stay tuned for the next review.
Response from American Air & Heat Inc
"Thank you for sharing your experience. It's our pleasure to serve you and your family. We are looking forward to your next review."
Licensing
State Contractor License Requirements
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FAQ
American Air & Heat Inc is currently rated 4.4 overall out of 5.
American Air & Heat Inc accepts the following forms of payment: CreditCard
Yes, American Air & Heat Inc offers free project estimates.
No, American Air & Heat Inc does not offer eco-friendly accreditations.
No, American Air & Heat Inc does not offer a senior discount.
Yes, American Air & Heat Inc offers emergency services.
No, American Air & Heat Inc does not offer warranties.