ALL-O-MATIC GARAGE DOORS

I called All-O-Matic for an issue programming a remote because their number was on my opener. The gentleman that I spoke with walked me through programming the new remote over the phone and was so so patient with me. He didn't try to schedule an service call just to charge me for something simple and I'm so grateful. Would 100% recommend this company.

I didn't realize there was a bag blocking the sensor (something that I pointed out as we were trying to pinpoint the problem) Still charged me the full price just for getting out of the truck and saying "Hi" I would of thought paying half the price would've been a fair exception since the guy didn't do anything.

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The service man was punctual and courteous as he introduced himself as any service person should. The electric garage door opener is attached in two places: near the center of the garage hanging from the ceiling where the motor is and 2) at the wall just above the garage door, this is also where the tensioning springs are located. There was a 2x6 attached to another 2x6 on the wall mounted flat-wise. The garage door mechanism was attached to the first 2x6 with 1-1/4 inch lags, but that 2x6 was attached only at the bottom by 3 nails approx. 3and quot; long into the 2x6 behind it. After 18 yrs, and the pressure asserted by the springs, this 2X6 popped out from the other causing that end of the system to droop down and in interference with the opening and closing of the door. I did not want to touch it because I know the tension spring can be fatal if you don't know what your are doing. The service man took 100% care of the problem. He drew down the tension on the springs and put 3 inch lag bolts through the remounted 2x6. It took him about 45 to 50 minutes to accomplish. I was glad to just leave the entire job to him to accomplish and fix permanently. He also lubricated everything since now it is very quiet. The service man was very courteous and insisted that I get no where near the broken elements. I rated his professionalism an A even though he did not speak English well at all (very little), but seeing the problem required little explanation. I though $225 for less than an hour's work was a bit steep. Maybe between 170 and 190 would have been a fair price since it was all labor and no parts except about $5.00 in lag bolts. I was offered prior to work if $225 was Ok by the service man. I agreed since the guy was already there. I was not told what the minimum price for a visit would be when I made the appointment. Still, I am glad to just leave the work to someone that will correct both the immediate problem and the root problem. I would use them again.