VOLUSIA VAN & STORAGE- North American Van Lines

unknown

He didn't let us know we needed to pack our things, and he ended up adding additional fees for packing our items. Because of the additional fees, we decided to go with another company.

unknown

Very professional packing job. Delivery in prompt time. Only one minor piece of damage.

unknown

The move went excellent. Everything was packed onto the truck and unloaded in the same day. Using their systematic process of marking boxes and equipment made the move even that much easier. We would not only use them in the future, we would strongly recommend them.

Great service! The crew was very professional and efficient moving my belongings.

The operations manager said they would be there between 8:30 and 9:00 Am and they showed up at 8:31. I was blown away with there appearance, they were all in uniform and very neat in appearance. They came to my door and introduced them selves, that says a lot right there. They walked around my house and asked what is supposed to go and what is not. Then they got to work! Wrapping my furniture in the house then carrying belonging to the truck (like it was there own). Then when it was all loaded, they walked through the house to make shore they had it all. Then I knew i was in good hands. They got to my new house to unload and walked through the house to see where I would like my furniture placed. I thought that was a nice touch. The bill was much less than the estimator said. I would definitely use them in the future if I ever have to move again. Thanks Volusia Van & Storage.

The movers were quick yet careful of my household goods. They were friendly and professional and we would definitely use Volusia Moving and Storage again!

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They were okay.

excellent all around

They exceeded their estimate to pack and move by over 50%. Their 4 man crew included one man who refused to enter my house because I had two (golden retriever) dogs--who were locked out in my back yard. He stayed on his phone in my front yard for the entire time--but I was billed for his "services". They were supposed to pack a grand piano but did not bring packing material for it. I was billed for all of the time one man spent going back to their office for the packing material. Their packer used far too much packing material--which I was billed for. A pistol that was hidden was found and stolen. I refused to use their services to retrieve my goods from storage. Frank Alioto, their owner/manager told me it would cost $85 per hour for two men to load my rental truck and he would determine how many hours would be required and give me a total price estimate. He subsequently provided a flat fee of $850 which was phoned to me by their bookkeeper. I was told that it would cost $850 and would have to be paid in cash--no credit or debit, no check. I was told that the full month's rental would have to be paid--also in cash. I asked for an explanation of the charges and was told that "Frank" had done the estimate but wasn't available to explain it. I moved out on the 10th of the month. It took less than three hours for the men to load my goods. When I asked for a refund because it took far less than 10 hours, I was told "no!" because I had agreed to pay $850. I have moved many times and have dealt with movers and packers many times. This company is unscrupulous--they under estimate, and over charge. Although some of their workers are experienced professionals, others are disappointing non-professionals. I have not received the refund of my pro-rated month's payment.

.I told them what we wanted but what we got out of it was very different. I would use them again as long as I was sure that what I wanted was understood and in writing.

The overall process made the move so easy for us. We didn't have to worry about anything.

I couldn't have been more pleased. The men were efficient, careful, and very respectful of my belongings. My daughter is still praising their performance. Not one chip, not one crack, not one broken piece and not one missing item.

very weill had one chair that needed repair they had it repaired at no charge they are wonderful to work with

The company responded promptly to my request for an estimate. Craig Buckland came to the house and made a detailed inspection of the items to be shipped - and offered several good suggestions. He was able to give a printed quote on the spot, and I felt I knew exactly what I was getting for the price. Other area movers just gave me a "discounted" price over the phone without coming to look at the shipment. The packers were friendly, professional and efficient, as were the two delivery drivers. Everything arrived a couple days earlier than promised, all intact and accounted for. Great service and I'd recommend Volusia Van & Storage, and North American Van Lines to anyone contemplating a cross-country move.