No assistance provided to a customer who spent many dollars to have Raszl build the pool and spa at their home.
Description of Work: Inground pool and spa installed in 2012. Beautiful job, unfortunately significant settlement has been occurring over the last four years around the spa. Settlement measured at one plus inches. Lanai cage has pulled away from the house as a result of the settlement. Per a recent telephone call, I have been told they are too busy to come out and take a look at the problem. I am simply looking for advice as to correct the situation so that I can then proceed with repairing the lanai cage installed by their subcontractor.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0
Response from Raszl Inc
Raszl Inc stands behind the quality of our work and service and we have been in business for almost 20 years. This pool was built 11 years ago and had a one year warranty for deck cracks which is a common occurrence here in Florida. The client called our office on 11/3 at 4pm to complain about deck settlement/crack issues and was responded to THE NEXT DAY on 11/4 (11 years after pool completion). We do not work with settlement issues with our in-house crews or subs, but there are quite a few local companies that do that may be available to him since it is common, especially after a HURRICANE with significant area flooding. We advised him that due to the storm last month in addition to the huge service call waitlist most contractors were already currently on in our area, we did not have anyone that we could even recommend at this time that we knew had availability. He said he understood and would call us back in a few months to see if we knew of anyone that would open up at that time. THEN he goes online and posts that we offer no assistance. Not sure what else we could have assisted with since what he needs is BEYOND OUR SCOPE OF WORK and everyone we work with, including us, is MONTHS out for a service call.
Janet W.
10/2015
1.0
pool cleaners
+ -1 more
After receiving a glowing report from a friend who had this company build his pool, I called for an appointment. I was told it would be 4 weeks before anyone could come out. Since our lot is small, I was asked to send a copy of our survey, which I did in the next day's mail. After a week, I called and asked if someone could come earlier than 4 weeks with the understanding that it would be a long wait for the pool. No one has ever called and it is about 2 1/2 months now since the initial call. I understand that they are obviously too busy to take on anymore pool contracts, but at least call the customer and tell them you cannot do their job. We have used another pool contractor and our pool should be finished within a week. This company may build a great pool, but their attitude stinks!
Description of Work: Nothing
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Mats O.
07/2014
1.0
pool cleaners
+ -1 more
unknown
Description of Work: Called them and they said they were booking appointments 3 weeks out and they would send information and get back me to set an appointment. |Never heard back from them even after an email follow up.
Rating Category
Rating out of 5
responsiveness
1.0
Eileen M B.
05/2014
1.0
pool cleaners
+ -1 more
unknown
Description of Work: We called to get an estimate for putting in a pool. We would have been cash customers, looking at aprox $35,000 - $40,000 budget. They took our info and said someone will be back to us. After a week, we called them back and we were told that they are booked up to 6 weeks for estimates and they could not be bothered to make an appointment with us at this time!!!!!!!!!!! We went with East Coast Pools.
Rating Category
Rating out of 5
Response from Raszl Inc
We hope that you have a great building experience with East Coast pools however your information you are posting is incorrect and we would like to respond. We truly appreciate your initial interest in our services and we are sorry we will not have the opportunity to work with you. We are a small custom builder and are limited in capacity to how many pools we can build at one time in order to ensure proper service and construction. At the time of your call, we informed you that we were three weeks out for an appointment due to this wait list. We would/have never told a customer six weeks for an appointment and certainly would never tell anyone that we did not want to work with them. I am sorry if you received the wrong impression but we wanted to clarify the situation. We often tell customers it can take 4-6 weeks before project can start due to design process, permits, engineering, paperwork, etc so we are up front with time estimates once we start working together. Again, I wish you the best with your construction and wanted to ensure we cleared up the miscommunication.
Roger L.
04/2013
5.0
pool cleaners
+ -1 more
Perfectly. The guy is there when he says he's gonna be there. They are always very concerned about punctuality. Very customer care oriented.
Description of Work: Recently moved in and the pool plumbing had to be re-done and converted to salt water. The DE filter was only half of the size it needed to be, and they removed a third pump that was unnecessary. They changed all of the valving around so we could run pool water where it was wanted/needed. They rebuilt the floor system, Magna. Reconfigured existing plumbing. New plumbing provided for more efficient water flow.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Response from Raszl Inc
Thank you [Member name removed]! We appreciated your business
Jeff V.
10/2010
1.0
pool cleaners
+ -1 more
Initial work seemed well done, but pool leaked after $9000 resurfacing and had to be patched with epoxy .... it developed leaks again about 10 months later but provider would not even return calls regarding their 12 month warranty ... further epoxy repairs cost me $475 out of pocket ... I resurfaced my pool due to leaks and after spending $9000, my pool still leaks ...
Description of Work: Resurfaced concrete pool
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$9,000
Response from Raszl Inc
Raszl Inc. stands behind the quality of our work and service. The customers contracted for a pool replaster and retile, but they had many other problems with the pool that they did not want to address or pay for. Even after we were complete and they were happy with the cosmetic transformation, they were still having issues with problems out of the scope of what we were hired to complete. Even though, we wanted to make them happy and we worked both with this customer and their service provider to address issues that were not part of our contracted or agreed upon work. The customers issues were present in other areas of the pool that were not contracted with us, but we still paid out of our pocket for a leak detection company to come dive the pool to verify this. The issues were confirmed to be the same issues that were outside of the scope of our work and responsibility since we did not build or plumb the pool, and the homeowner was aware and satisfied with this. The only other time after the fact we were contacted was for a replacement fitting for something we did not carry and could not take care of. The statement of not returned calls and about their warranty are false. We stand behind our work and we cannot warrant or be held responsible for work that we were not hired to do.
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Service Categories
Pool and Spa Service
FAQ
Raszl Inc is currently rated 2.8 overall out of 5.
Raszl Inc accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Raszl Inc offers free project estimates.
No, Raszl Inc does not offer eco-friendly accreditations.
No, Raszl Inc does not offer a senior discount.
No, Raszl Inc does not offer emergency services.
No, Raszl Inc does not offer warranties.
Raszl Inc offers the following services: Pool repair & install.