You've Got MAIDS

They responded on very short notice, they showed up on time brought their own supplies, they were very thorough. They charged exactly what the estimate was they provided.

I'd been using the You've Got Maids for more than two years and it was more than adequate. However, this August (2013) I had some prescriptions stolen by one of the maids. I?m not sure if they had recently hired someone who had a ?problem? or what, because they had been trustworthy for the two plus years prior to that point. I hope it was just a temporary problem for You?ve Got Maids and they have since remedied this problem, but I fired the service immediately after the incident and have since hired another maid service. So far so good, I?ll review this new service after they have worked for me a while longer.

Their price was comparable to other estimates we received. They were very efficient and thorough. The showers, tile, and glass were amazing, they glistened.

Very prompt in responding to a request for a quote, and were able to come in on relatively short notice. Before the quoted they went over what was to be done in a fairly detailed list. The price was a little bit higher than expected but as they were prompt and professional, I went with them. After cleaning there was a couple of cabinet doors that were missed, but what had me give a C grade on quality was some "glued on" paper on one of the fridge shelves, and some latex paint spots left on the kitchen sink. They do guarantee their work, and would have come out to get these items if they called, but it only took me about 15 minutes to clean them up to my satisfaction.

The company was a no show for their appointment time that was scheduled to give an estimate for cleaning and no courtesy call was placed to state they would not be able to make it.

I was very impressed with the service. Nannie and her ladies worked efficiently and diligently the entire time. I submitted an online form for an estimate and received a call the same day with the estimate. I was told they bill for the time at job, and the best part was the Landlord Guarantee. I made arrangements for them to come to the house fully prepared to deal with ladies that worked slowly based on the fact that it was an hourly job. I WAS WRONG. These ladies had the entire house done in less time than was quoted to me and it looked amazing. I cannot imaging that the landlord will have any problems with the cleaning, but it is nice to know that the guarantee protects me. I suggested that the owners make that service more visible since the only way I knew about it was from the young woman who called with the estimate. I obtained another estimate prior to making the online request and I was quoted double the amount from another provider on this list. I am so glad that I obtained more that one estimate. I got excellent service at a reasonable cost. I strongly recommend this company

Overall I was very impressed. The maids show up in Company shirts, driving a company vehicle and bring in all their own supplies. They do advertise on their website that they use only "green products" and I saw a few, but they also used traditional chemical cleaners. This was not an issue for this particular job, but when I call them back to clean my house, I will insist on all natural cleaners.

They are fast at cleaning. There were 3 people who came so it was done quickly and they did a good job.

I'm very happy with You've Got Maids. It has been my first experience with having my home professionally cleaned, and I wish I would have started MUCH earlier! The cleaning crew have been great about working around my mother, who is usually at home during the cleanings.The team does a thorough job and any minor issues I've had with the office staff or cleaners has been very quickly resolved.

We have used You've Got Maids for two years or more on a bi-weekly basis. They get better and better. We have had the same team for most of the time and they know our likes and dislikes very well. We are extremely satisfied with their services. There are many little things that show they are dedicated and detail-oriented such as the Kleenex boxes are usually topped off with an attractively folded Kleenex and the toilet paper is always folded into a point. I know this isn't necessary, but it is nice. Our floors are dark hardwood and they leave them gleaming (which isn't easy)! Our blinds are also dark wood and they trap a lot of fuzz from our fuzzy dog and every time they leave they are beautiful. I don't know how I got along without them. If you have any problems, just tell the team next time they come or call Mimi or Michael. It is impossible for a team to know what is important to you unless you talk with them. I find them very professional, friendly, and eager to please.

They are outstanding! I certainly get what I paid for. They have an automatic payment option so I don’t actually have to pay money when they show up.

The charges for the first time cleaning was $139. They were very good. I’m going to have them come back this coming Wednesday for regular bi-weekly cleaning. I would recommend them. They were very good. They were prompt. They called before they could come. There were three girls who came and got it done. They cleaned under areas where I wanted and they were just very good. I would recommend them for the price. Their quality of work was good according to my standards. If I want it any better, then I need to do it myself. My husband is very fluent in Spanish and he wasn’t here when they came. There were three girls and there was only one that I could converse with. They didn’t speak English much according to me. I will most definitely use their services again in the future.

My experience with them was pretty good. They did a good job, but I did not really like their customer service. The whole service was supposed to be a gift for my wife, and they were supposed to deal with me directly, but they ended up billing her when they showed up and made her pay for it. On top of that, I tried to contact them to ask them about that, and they just never contacted me back. The quality of work was good, but their followup customer service was not. I would not use them anymore.

Michael Knight is the person I dealt with from the company and I spent lots of time talking to him. I found them to be somewhat disorganized. It was not the maids themselves, but it was the office. I initially made an arrangement with them where they sent somebody out who works in the office. It?s only Michael and another lady who are in the office. She came and checked the house and gave me an estimate on how much it would cost to get the cleaning done. My wife and I had some disagreement on what should be done and the cost. Then the lady who came out left with two different ideas of what her staff would do. She was supposed to send an estimate for each, but she ended up sending an estimate for one and we really wanted the other. However, she set the date. When the date and time came around, they just weren?t here. They didn?t show up. We waited and then called up to ask them what happened. They had apparently messed up the schedule. It was supposed to have been something early in the morning and they got a crew to show up late in the afternoon. They did show up and they did clean. The cleaning was okay and we paid them. Then they said that they would be back in four weeks, but they didn?t show up four weeks later. So, we called their office again and we were told again that we weren?t on their schedule. We ended up speaking to Michael and we worked something out. So, they scheduled us again, but they didn?t show up on the time and day they were supposed to show up. We called them again and spoke to Michael. He apologized profusely and then they did eventually show up. I had a long chat with Michael and he said that there wouldn?t be any more problems of that sort. It turned out that the next time they were supposed to show up, I wasn?t in town. I had to be out of town, but my wife was there. Then the maids came in and did the cleaning. My wife was sitting and reading, but they apparently forgot one of the guest bedrooms. They also forgot that the guest bedroom leads to the library where my wife was and they were making fun of the paint job inside that bedroom. It was sort of the way they were being catty about it. Then they became quiet when they realized that my wife was in the library. It wasn?t worth having them here. So, I told my wife that we would find another company if she wasn?t happy. The big problem was that they weren?t good about keeping their schedules correct and getting their people on time. It was sort of a torture dealing with them in terms of getting the people there. The only good thing about them was that the entire crew spoke English. My wife and I speak only English. A lot of times when you get such work done, they send out a crew where there might be one or there might be not many English speakers in the crew. The initial cleaning was $337 and the two subsequent cleanings were $105. The initial cleaning was more expensive. I don?t expect to be compensated for the fact that they were late or they didn?t show.

I was really upset that the maid had left my door open with the key in it. However, the CEO called today and assured me that this has never happened before and it would never happen again. After checking out other housecleaning services, I really believe that YouveGotMaids is the most economical quality services out there. I'm glad the CEO was courteous enough to call me back. Despite, the mishap, I will continue to use this service.

They did a good job. I did a walkthrough with them and they touched up where I asked. I should have been a little more diligent about having them do the windows and such. They did a really good job, just not an excellent job. I think I'm going to call them again. The lady who was sort of the contact point came and I spoke to her and gave her the check. She made sure the other lady was actually doing the work. Those are the two people that I dealt with. They were professional and very good.

They are good. We've been using them since February and have only had a couple of issues, overall it's been very good. I like the fact that they all speak English and I can communicate with them, they are very professional and always punctual.

They are very good - we use them every week.

The office manager was very kind. I did not have to pay anymore than what was quoted. I will not be using them again since I did have to complain to the manager. There was a miscommunication between me and the office but the work they were supposed to do was not done properly.

The price did not end up being what they said it would be. I felt a little misleadign. I have used someone who more was inexpensive.

Excellent service! It is fast, efficient, detail oriented, with an eager to please attitude. They are friendly but don't waste time talking. They get the job done very well.

We have a large home, so three ladies came to clean. They got right to work. They were friendly, pleasant, but with very little chit-chat! They strive to do exactly what I want, they way that I want it done. If they miss something, they will take care of it. They are also kind to our dogs and cats!.

They were great. They have a wonderful and very informative web site. They were very professional, have their own company cars and the same crew came out each time to do the work. The owner, Frank was very, very helpful. They were really, really good. I am looking at having them back out again soon to do more work.

Owners are quick to respond to needs and changes. The staff always does a great job.

They did a beautiful job. The only thing they missed was a little smudge of dust on the living room ceiling that our air handler had blown through one of the vents - easily forgivable! Our house was picture perfect when our Realtor came to take photos the next day. We were able to maintain that clean look with a minimum of daily maintenance, so our house showed beautifully and sold quickly (and for our asking price!) despite the bad real estate market.