Universal Roof & Contracting

3.3(
42
)

Roofing

About us

Here at Universal Roof & Contracting, we have over 50 years of roof and construction experience, as well as more than 31 years spent working with and supporting Central Florida and Jacksonville homeowners. Along with our new locations in Sarasota and Tampa, we are excited for the opportunity to serve more Florida homeowners. With our proven history of quality service and workmanship along with top-notch products, you can elevate your home with a new shingle, metal, or tile roof. When your property value and lifespan are increased, you can be calm and comfortable knowing that your space will safely house you, your dreams, and the ones you love, creating a legacy for years to come. Your Forever home deserves a Forever Roof.

Business highlights

31 years of trusted experience
Veteran Owned & Operated
Emergency Services Offered

Services we offer

Roofing- repair, roof replacement, evaluation & installation. Gutter replacement. Metal, shingle, tile, modified bitumen.

Services we don't offer

Interior Remodeling, Attic Insulation

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

yes

Emergency Services
Yes

Accepted payment methods

Check
CreditCard
Financing Available

Photos of past projects

Reviews

3.342 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
38%
4
5%
3
5%
2
24%
1
29%
Rating CategoryRating out of 5
quality
3.7
value
3.6
professionalism
3.3
responsiveness
3.0
punctuality
3.2
Write a review

Filter reviews by category

Showing 26-42 of 42 reviews
Joe M.
02/2016
5.0
roofing
  + -1 more
unknown
Description of Work: Highly recommended.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$18,000
Robert J.
12/2015
5.0
roofing, screen repair
  + 0 more
unknown
Description of Work: They re-roofed and put on a new patio screen.
Rating CategoryRating out of 5
Yes, I recommend this pro
Kim P.
06/2015
5.0
roofing
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Karen W.
09/2011
2.0
roofing
  + -1 more
Did not choose Universal.
Description of Work: Initially, I needed a new roof on an old house that had been built in the 40's 50's. I wanted to insulate it, we could be more energy efficient. I needed to get at least three estimates before I could release the money. I called Universal Roofing and Jared came out. He was very knowledgeable about roofing systems. The problem with my roof was that it had a 1:12 built up to a 2:12 pitch, with no attic, so I was trying to decide if I should go for a built up truss system. I had contacted several other roofing companies and they indicated that I would need a general contractor to do this. Jared, however, said that they definately could do this type of roof for me and would get back with an estimate. Weeks went by and I didn't hear from him. I called three times and the young women who answered the phone apologized profusely, and said he would get back to me. I waited quite a while for a return call. When Jared did call back, he then explained that I need to get a structural engineer to draw up plans for a built up truss system before he could give me an estimate. He made an appointment to come over with the structural engineer that I asked him to choose. I met the structual engineer, but , by this time, I had already spoken to several other contractors. The other contractors I contacted were able to give me complete estimates for this type of work. which would include the engineering drawings of the new roof system, without my having to initially purchase the engineering drawings or construction documents before bidding on the work.
Rating CategoryRating out of 5
professionalism
4.0
responsiveness
2.0
punctuality
4.0
Bill P.
07/2011
1.0
roofing
  + -1 more
See above comments
Description of Work: We called 6/2/11 for an estimator. Jared came, said would get structural architect estimate and would contact us in 4,5 days. On 6/20/11 left message for Jared, who returned call on 6/28/11 (message on our recorder) Meanwhile, we had "asked around" our friends/neighbors that had very bad experience with Universal. We returned his call, left message with receptionist that we would not be interested in any further dealing with Universal Roofing.
Rating CategoryRating out of 5
responsiveness
1.0
punctuality
1.0
Mike G.
02/2010
2.0
roofing
  + -1 more
Lackluster, underwhelming!
Description of Work: contacted Universal for new roof. Got estimate and gave go ahead for project. Took a year to get completion. As an aside front sidewalk was crushed during shingle delivery and no responsibility taken by Universal. Would NEVER use universal again.
Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0
$23,000
PEGGY A.
05/2008
5.0
roofing
  + -1 more
They were extremely professional and they worked in a timely fashion. There was great communication between me and the company. They left no mess, were honest, and did exactly what they said they would do in the time frame I would given. I have never had a better experience with a company.
Description of Work: They replaced my badly leaking shingle roof, which involved replacing a lot of wood.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
ROBERT B.
02/2008
5.0
roofing
  + -1 more
THEY WERE VERY PROMPT. THEIR PRICES MY BE A LITTLE HIGH FOR SOME PEOPLE, BUT I THINK I GOT MY MONEY'S WORTH.
Description of Work: THEY RE-ROOFED MY ENTIRE FLAT, SHINGLE ROOF. THEY HAD TO REPAIR ALL THE ROTTED WOOD FIRST. THEY TRIED TO SLANT IT A LITTLE SO WATER WOULDN'T POND ON MY ROOF. THEY DID A GOOD JOB TO PREVENT THAT FROM HAPPENING IN THE FUTURE. THEY ALSO REPLACED MY SKYLIGHT WHICH WAS ROTTED FOR ALL THE ROOF PONDING.
Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
PAM B.
09/2006
1.0
roofing
  + -1 more
It was not very good. I waited almost a year. I almost cancelled and that was what got the ball rolling. I had to pick out a different color tile. I have called numerous times and I can never get through.
Description of Work: They replaced our roof after the hurricane.
Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
2.0
responsiveness
1.0
punctuality
2.0
$11,220
LISA K.
05/2006
2.0
roofing
  + -1 more
Estimator showed up on time. Estimated price was reasonable. Owner of company was very helpful in getting insurance company to pay for entire new roof instead of small repair. Had to wait six months for materials. Could not get straight answer able regarding delivery of materials. When materials and crew arrived no one spoke English. Took one month to finish job due to lack of materials and available crew. Roof passed inspection. Materials supplier put lien on house because roofer was late in paying them. (Universal eventually did pay and lien was removed.)
Description of Work: Removed and disposed of hurricane damaged roof. Replaced shingles and flat roofing material.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
2.0
responsiveness
2.0
punctuality
1.0
$15,000
MICHAEL G.
04/2006
1.0
roofing
  + -1 more
The process of replacing our roof took NINE months. During this time, getting a call back from the office was extremely difficult. The sub-contractor crushed a part of our sidewalk and again calls to Universal went unreturned. The owner eventually responded to my letter and denied any responsibility for the damage incurred. It then took another three months to complete this job, and repair of the sidewalk cost us an additional $500. This was our worst experience ever with a contractor!
Description of Work: Removed and replaced entire roof. Work included shingles, skylights and flat roof over porch. Shingles are dimensional and warranty is separate from guarantee of roof repair work.
Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$23,000
DARLENE R.
04/2006
2.0
roofing
  + -1 more
Took a month longer to do than quoted. One day it rained and I received water damage in my garage but Universal would not acknowledge any blame on their part. Were very quick to ask for their money, but I always had to call them to get information. They called to get the balance due before the roof was even done!!! The roof is finally finished but I wish I had gone with another company. They don't seem to want to make sure the customer is satisfied.
Description of Work: Had roof replaced due to damage from hurricanes
Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0
$5,082
ROBERT B.
03/2006
1.0
roofing
  + -1 more
THEY HAD TERRIBLE CUSTOMER SERVICE. I WOULD CALL, LEAVE E-MAILS AND TRY TO GET CALLBACKS FROM THE PRESIDENT. HE NEVER CALLED ME BACK OR ANSWERED E-MAILS OR LETTERS. IT WAS JUST A TERRIBLE EXPERIENCE. I WOULD DEFINITELY NOT RECOMMEND THEM TO ANYONE.
Description of Work: THEY REPLACED THE ENTIRE ROOF ON THE HOUSE. THEY HAD TO TEAR IT DOWN TO THE BARE ROOTS AND START OVER.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$12,000
03/2006
1.0
roofing
  + -1 more
IT WAS HORRIBLE. OUR ROOF FAILED INSPECTION THREE TIMES. PHONE CALLS WERE NOT RETURNED. PEOPLE DIDN'T SHOW UP FOR WORK. THEY SENT US A BILL FOR A ROOF WE DIDN'T HAVE YET. THEY LOST THE CONTRACT, AND IT TOOK OVER A YEAR TO GET IT DONE.
Description of Work: IT WAS A ROOF REPLACEMENT. THEY DID THE SHINGLES AND THE ENTIRE ROOF.
Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$10,000
Gina W.
01/2006
4.0
roofing
  + -1 more
In fairness to this company, there were many roofs in Orange County with hurricane damage. But, our salesperson promised a roof within 8-10 weeks of signing the contract. It was four months later that I finally got a new roof but, this was after phoning almost daily to find out the status on my roofing supplies. I was not happy with Universal's response to some minor damages to my property...their response was nothing. Also, there were problems in their billing department that I had to work through. All in all, the roof replacement work was excellent, the customer service of the company itself leaves alot to be desired.
Description of Work: New roof installed and old roof removed after hurricane damage. Also, replaced damaged wood decking on roof.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0
Yes, I recommend this pro
$8,000
JENNIFER W.
11/2005
1.0
roofing
  + -1 more
Our phone calls were rarely returned. Our salesman was not helpful with our complaints. The company misplaced our contract. We were routinely given misinformation. The job was poorly done and has failed inspection twice. The company has demanded full payment twice when the roof repair was not completed.
Description of Work: Our house needed to be re-roofed after losing multiple shingles due to hurricane damage.
Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0
$10,500
DONNA P.
07/2005
5.0
roofing
  + -1 more
WORKERS CAME IN ONE DAY, REMOVED AND REPLACED ROOF, CAME BACK THE NEXT DAY TO FINISH AND CLEAN UP AND ROLL THE YARD WITH A MAGNET. IT WAS A FAST AND EFFICIENT JOB. THE ROOF PASSED INSPECTION.
Description of Work: REMOVED AND REPLACED ROOF WITH ELK ASPHALT SHINGLES, RAISED PROFILE WITH STAIN GUARD, 30 YEAR WARRANTY, ANTIQUE GRAY.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,231
    • 1
    • 2(current)

Contact information

5655 Carder Rd, Orlando, FL 32810

http://www.universalroof.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 7:00 PM
Tuesday:
8:00 AM - 7:00 PM
Wednesday:
8:00 AM - 7:00 PM
Thursday:
8:00 AM - 7:00 PM
Friday:
8:00 AM - 7:00 PM
Saturday:
8:30 AM - 4:30 PM

Licensing

Bonded
Insured
Licensed*

Trade License Number
CCC1330747,CBC1258484
Trade License Locale
FL
Trade License Authority
Florida Department of Building & Professional Regulation
Trade License Expiration
08/31/2024
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Roofing

FAQ

Universal Roof & Contracting is currently rated 3.3 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 7:00 PM

Tuesday: 8:00 AM - 7:00 PM

Wednesday: 8:00 AM - 7:00 PM

Thursday: 8:00 AM - 7:00 PM

Friday: 8:00 AM - 7:00 PM

Saturday: 8:30 AM - 4:30 PM

Universal Roof & Contracting accepts the following forms of payment: Check,CreditCard,Financing Available
Yes, Universal Roof & Contracting offers free project estimates.
No, Universal Roof & Contracting does not offer eco-friendly accreditations.
No, Universal Roof & Contracting does not offer a senior discount.
Yes, Universal Roof & Contracting offers emergency services.
Yes, Universal Roof & Contracting offers warranties.
Universal Roof & Contracting offers the following services: Roofing- repair, roof replacement, evaluation & installation. Gutter replacement. Metal, shingle, tile, modified bitumen.
Interior Remodeling, Attic Insulation

Contact information

5655 Carder Rd, Orlando, FL 32810

http://www.universalroof.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 7:00 PM
Tuesday:
8:00 AM - 7:00 PM
Wednesday:
8:00 AM - 7:00 PM
Thursday:
8:00 AM - 7:00 PM
Friday:
8:00 AM - 7:00 PM
Saturday:
8:30 AM - 4:30 PM