U-HAUL CENTER ORLANDO

I rented a 7 foot truck for a round trip from Orlando to Jacksonville. The rental process took a while but we finally finished it. We also rented an appliance dolly. The truck was not running well from the beginning and finally broke down in St. Augustine. The problem was with the oil pressure and was something that the dealer should have noticed. Called the 800 number and was told help would arrive in an hour. Two hours later no one had come so we called the U-Haul dealer in Orlando. He absolutely could have cared less and made no effort to do anything that might help. Finally, we called the local U-Haul in St. Augustine and they were the best. They came out right away, towed the truck and us back to their place, gave us a new truck (bigger, too). Also we had rented an appliance dolly in Orlando and when we opened the back of the truck it hadn't been put in. The St. Augustine place gave us one. They were terrific. The one in Orlando was awful!

The experience was good. Paperwork takes some time, however, it does make a move easier and much more cost effective. It's the way to move household items locally.