Terminix - Orlando -Termite & Pest Control

Service is excellent except they seem to be price creeping upward on a regular basis.

They told me one price and charged me another, the technician is an A+.

They can improve in the way they notify customers on the date of service.

What would you grade them for the overall experience? F “They are a horrible company-- horrible customer service. They don’t show up, they lie about being there when they haven’t been and their inspector’s never looked to see where the pest and rodents were coming from. If asked if I would use the company again I would say “oh h*** no!”

He did a great job but he was late.

The billing company is where the trouble is. I've been with them over 8yrs and recently they have messed up my credit by billing me thru mail after I pay COD. They have turned me into collections agency and ruined my credit I have been trying so hard to rebuild. My credit card credit amount was greatly reduced and would not let me complete my purchase . I called to find out why and they said they sent a letter in the m ail. They did and it said I had something new on my credit report with derogatory comments. It was terminix and I did not owe the anything. I called they said they fixed it then I got another call from collections saying it was still there. I called the manger and he actually was rude stating it had been fixed. I called the corporate office a month later he had just within the last 3 days called the collections ageny. There for it was there long enough to do embarrassing dammage to my credit. They promised to credit my bank account for all these charges for my trouble but they have not. I plan to switch my service if they do not make this right. I'm not counting on them to do that since they haven't so far.

I have used the company for about 10-12 years. They are able to keep the pests away. The technicians are very friendly and happy to answer any of my questions. They come out regularly and always give a heads up before they come out.

Their service has gone well. I have used the company for 7-8 years. They are very reliable and the pricing is competitive. If I ever have a problem they come out quickly to resolve it.The only issue we have had with them is when they were having worker problems and they had to cancel our appointment a few times. I see no reason to go with any other company, however. The technicians are nice and I like that I do not have to be home while they do the service because they only do external pest control if you are not home.

Their services have gone well. I have used the company for about 10 years. They are the only pest service I have used and have had no problems. They send me a notification that they will be coming out for service. If I am not home they will leave a card for me to call back to reschedule.

Their service has gone great. I have been suing them for 2 years. The staff does a great job. They are reliable and knowledgeable. They can solve an issue when it occurs. It is fairly easy to schedule with them. They will always let you know what day and a time frame they will come out.

Their service has gone very well. I have used the company for 18 years. They are here when they are supposed to be. They are prepared and congenial. We have had no issues with the company. We have had the same technician for a long time. He is easy to get along with and great at explaining everything to us. We have never had any difficulties scheduling.

I have used the company for about 21 years. They come out and do an annual inspection and will come out whenever I need them. I have been grandfathered in to the program I have because I have maintained the service over the years. The staff is very professional. They always call ahead of time to let me know when they will be coming and send email reminders. They are easy to work with and I feel like I get a good value for my money. They bend over backwards for their customers. They are quick to respond and very easy going.

I have been using the company for about 14 years. I have been pleased with their service. They have kept the pests at bay. They are a reliable company. The technicians are friendly and personable. They always ask if we have any other issues they can help with. They come out automatically every three months and always call ahead of time.

Their service went okay. They were able to get rid of the termite issue. I never had any problem contacting the company or scheduling with them.

I have used the company for about 10-15 years. They do a great job and are very flexible. I like that I do not have to be home while they do the service. They come on their own and if I need an internal service they are easy to schedule with. The technicians do great work and are very friendly.

Their service went well. One technician came out and completed the job in about 1 month. They did excellent work. I had no problem scheduling their service.

The service went okay. They were able to keep the pests at bay. The technicians did a good job and I liked everything about them. I had no problem scheduling their service. I stopped using the company because their billing was a disaster.

So far they have done a good job. We have been using the company for 2-3 years. I think their pricing is a little high, but they do a good job. One technician typically comes out. They are courteous and knowledgeable. I have never had any problem scheduling their service.

I have used the company for a couple years. They have been able to keep the pests at bay. They are horrible people. They do not show up and miss appointments all the time. It is impossible to reach them. If I could end my contract with them today I would. I would not recommend this company to others.

The service has gone fine. I have been using the company for about 6 years. The technicians are professional and do a good job. They are also polite and have been able to keep the pests at bay. They come out regularly as scheduled.

Their services have gone great. I have used the company for quite a while. The technician I have now does great work. They are able to keep the pests away. Scheduling is very easy and they have never miss an appointment. I can even pay my bill online.

They come every three months. We do have to sign a contract with them. We have to pay by the year, its $75 every time they come and they come four times a year. I think it's a lot of money but I don't have any bug problems so I guess it's worth it. Just to spray around my house for $300 I think is a lot of money. The guy that comes is very nice and good. Anybody that has ever come has been very nice.

I did not like them. They were overpriced. They were supposed to call me before they call me which they did not. I just showed up and I could not use them. They let the contract lapse and did not inform me. They sprayed the house and sent me a bill for $200 or more and told me that they can’t include that in the contract. The quality of their job was good.

They were pretty good. It seemed like it is going to work and the technician was nice. The price was competitive. He did good work. He came out pretty quickly.

I like their service and they will come back and re treat if needed. I would like the same service person on each visit. They have sort of lost that personalized customer service with the automated scheduling system they have.