Swift Lawn Mower & Small Engine Repair

It was a terrible experience. They had our mower for quite a long time, when we hadn't heard anything from them we stopped in. The manager, "Bob" stated he had tried to call us but didn't have any record of when. My husband showed him his phone to prove that he had never called us. He went to the back room to get our mower and stated that he couldn't find it and could we come back later. We went there a couple of times with the same result, couldn't find our mower. His first story was that our mower got put out front with the used mowers that are for sale and somebody must have "taken" it. He offered what was supposed to be a comparable mower to replace our "misplaced" mower. When we got it home, we discovered that it had a terrible gas leak, so we returned it. He then gave us a mower that we couldn't even get running long enough to make one pass on our yard. This happened at the end of the growing season and we didn't get a chance to take it back right away. When we took it back he claimed there was nothing wrong with that mower and we must have destroyed it. He also changed his story on what happened to ours and said that it was in the back and somebody stole it by lifting it over a six foot fence. He also said there were at least 5 mowers missing. At this point we felt we weren't going to get any satisfaction from "Bob, the manager" and asked for the owners name and phone number. He wouldn't give us the information but said he would ask for the owner to contact us. That never happened. I made a phone call to him and asking again for the owner's information. This time he said he was the owner. At this time I asked for proof that he had filed a police report and asked for a copy of it. He hung up on me. My husband called Orange County Sheriff and met them there. "Bob the manager/owner" even gave the Sheriff deputy a hard time. He claimed he'd never seen my husband before and didn't know what he was talking about. By the way, we were charged $38 for the repair and he didn't refund that either even though we never got our lawn mower back. Earlier this year we find another customer who's story was exactly almost word for word the same as ours. I

I took my trimmer in on a Monday. They told me it would be 5-7 days before it would be ready. I called after 10days and they said they were "a little behind" but they would call me when it was ready. After 2 weeks I called again and they said they were "a little behind" but it might be ready the next day. On Wednesday of the 3rd wk, I called again. They still had no answer for me on where they were in the process. I showed up there the next day and was told they said they would have it ready by the end of the day and they would call me. Of course, no call. I showed up again Friday and after they checked, I heard them trying to start it. I was extremely upset at the run-around I was receiving and they just said he's working on it---Yeah, because I showed up!. They called me 10minutes after I left and said it was ready. It only needed a spark plug. You could say the work was acceptable. They amount of time, however, was not. There was no apology.

Nice guy and all that, but glacially slow service. He had my weed eater for three weeks before working on it. Kept giving me excuses about why he hadn't gotten to it, etc. Plus, he asks for a $25.00 up front fee to even consider working on it. I did not appreciate his sitting on my money for that long. I would not go back to him under any circumstances.

I was completely satisfied with their service. They cleaned and rebuilt the carburetor, flushed the fuel lines and tank, replaced the float. The machine works better than it ever did.