Sunshine Irrigation

Alex arrived sometime before 9am and my daughter answered the door. Asking for me my daughter told him I was still in bed but he told her in a very gruff way to get me out of bed. I got up and went to the door and he immediately said to me "you shouldn't still be in bed at 9:00, I get up at 5:30. It's not good to sleep this late it isn't healthy. Then he proceeded to tell me that the reason my sprinklers did not come on is because the rain sensor will shut the sprinklers down when we have alot of rain, which we did the evening before. He said something about a short in the sensor, it was difficult to really catch everything as he talks fast and very unpleasant. Alex said he reset the sensor and if I wouldn't have been so impatient to water the shrubs that were put in the day before that the sprinklers would have come on in 24 hours. He said there was no way to disable the rain sensor and gave me the bill and left". Later the man that fertilizes my lawn came and I told him what Alex had said. He looked at the sprinkler controls and told me that all Alex did was press the reset button and then upon looking inside the panel he noticed that the rain sensor had never been hooked up, The wires were looped. Now, I had Sunshine Irrigation come out shortly after we bought our house about 8 months ago and they replaced the entire control panel and installed a new rain gauge. This was over 500.00. I was naive because I never had a sprinkler system before. Upon looking over todays invoice I see that Alex listed a system check. Now, I'm not totally sure but I would think that might include turning the sprinklers on. If he would have done that he would have found that several sprinkler heads were clogged with mud and one was gone causing a rather lovely water feature shooting up through my hedges. All in all I feel I have been overcharged and lied to. 85.00 for a service call and pressing 1 button is ridiculous. Maybe it was the insults against me that ran the bill up! It is none of his business why I was in bed, there could be many reasons, insomnia is mine, but again it is none of his business. I did call the office and spoke to the receptionist but I don't expect anything to be done. I will never use this company again.

Alex came and talked a good talk just as I was leaving for several hours. I told him what was needed. He called my cell 20 min later and said that although my whole system needed replacing that he replaced one head, adjusted the others, re-set the timer and also repaired a broken line. I find it incredible that all this was done in 20 minutes! Anyway, the timer had not been re-set properly. I got to looking back in my files and found this is the same man who told me my system was a mess 5 years ago and yet it had served me this whole time and continues to function properly with necessary repairs and adjustments. I think he is just out to get ore business for himself. He is rude and obnoxious. I deducted $50 from their $125 invoice and set it with a letter explaining my reasons. I will never use this company again as long as Alex is there.

The technician arrived approximately when he said he would, but did not call 30 minutes prior to arrival as he had promised. He was pretty rude, he actually asked me, "What do you want to do today besides waste my time?" I had explained that we wanted an estimate to fix our system, but he either didn't know this or wasn't listening to me because he charged for service call, which is not what we wanted. I should have fought him on that charge, but I just wanted him to leave. He said our system needs a lot of work, but wasn't concerned that it is wasting water and advised against rain sensors, even though the city requires them, because they are a waste of his money. He replaced a few broken heads, but he wouldn't give me a written estimate to fix the whole system because he "doesn't do that." I explained we're getting estimates from other companies, but he didn't care. I don't think he wanted our business and we won't be giving it to him!

Alex called ahead to make sure I was available, and showed up on time. He and another man worked on the sprinkler for about 1.5 hours and did a great job. The sprinklers have more pressure than ever and all zones are now working properly. These are nice, competent people to do business with at a fair price. I am very pleased with and recommend this company and will use them again.

They called back promptly. They were a couple hours late for the appt but called ahead. Polite and quick service. Much appreciated in this day and age and this area.

We have used this company before and were impressed by the timeliness of the service call after calling for service. The techinician determined the problem in under ten minutes and the repair was completed in less than twenty minutes.