SIR CHARLES APPLIANCE REPAIR

Charles has repaired my front loading washer twice in five years and I could not be happier with his service, price, expertise, or him as a small business owner. So glad we found him!

I didn't like the idea that he told me that I had to to get a new pump & felt he tried to hood wink me. I made sure I kept the name so I wouldn't use them again. It's not professional to argue with a customer.

unknown

adjustmens

They were accommodating and they came when they were supposed to. They called to make sure it was OK to come over. I would use them again.

- 12/14/09 Thermostat was checked and confirmed working - possible poor contact/connection - tech said if problem persisted oven would need a new control panel/board. During this visit I also had them chk the freezer to see why ice maker wasn't dispensing crush and cubed ice. There was a part broken on the ice bucket and that would need replaced - they would call me with a price. Never heard from them... - After the holidays we noticed the oven error was back and never received cost on the ice bucket, so I contacted them, had to look at 12/14/09 service receipt to read my oven model info and then look all over my freezer and the manual for that info, because the office staff either lost my record or was to lazy to figure it out. Never called back with cost...had to contact yet again. We used them once before...so I gave them a chance, but did mention I was concerned about their responsiveness. - They called back with pricing on the wall oven board and freezer ice bucket - gave individual cost for both - then presented a price for having them both repaired and finally a price that would deduct the 12/14/09 service call. It sounded good enough to have them both done. Said repair would take a few hrs and I prepaid $130 on my CC to order the parts. - Scheduled first AM appt 1/15/10 - they called twice to delay - I then rescheduled - Rescheduled for first AM 1/19/10 - same tech showed up - replaced the ice bucket in 15 min and then told me that the oven control panel was not available...and they should have told me that on the phone. He was going to tell me what the charge would be when I stopped him and told him to have the office contact me I wasn't paying him anything until I spk with someone about it. *Remember the cost to have both appliances fixed was to include the 12/14 service call $77, plus I had already paid $130 for the freezer and oven parts to be ordered. The office did not call me back that day....I called an left a message that evening with Charles. 1/20/10 - I called them in the AM, left message with Charles again, he said no one was available to spk with. Then Charles called me back (strange huh...I left messages with him twice now) and I told him what happened - he said they ordered the thermostat and that's what my money was for and that I owed him an additional $25 for the freezer bucket and he threatened to make the additional charges to my CC, he said they already had the CC number. I reminded him that the thermostat was checked on 12/14/09...and that was not the part that was supposed to be ordered. Needless to say, this issue was not resolved - Very unprofessional.

When I spoke to the tech at this company I wanted to get a dishwasher replaced. He told me that most appliance stores would install it for much less money than he would have to charge. I will definitely use and recommend this company for my next repair because they gave me the feeling of being a honest and professional company.

Scheduling nightmare. Said the service person would call back and he didn't. Had to reschedule twice. At least eight phone calls overall. Finally showed up 1-1/2 hours late and then when my wife had to go pick up my daughter at school, service person would not wait the 15 minutes it would have taken for me to get home.

As it was a greater than 20 year, twin oven model, Charles' estimate was a bit on the high side. He wanted between 350 to 400 to replace all the burners, receptacles and 1 switch and get it back to working order with a 1 year warranty. Decided not to go ahead with it because I had already sunk more than 200 dollars getting estimates. Decided to get a new one instead.

THEY WERE GOOD. MY HUSBAND CALLED A COUPLE OTHER PLACES, AND NO ONE COULD COME AS FAST AS THEY COULD. THEY CAME AT THE EXPECTED TIME. THEY GOT HERE ON TIME. THEY EXPLAINED EVERYTHING. WE WERE HAPPY.

I WAS SATISFIED. WE HAD A PROBLEM, AND THEY CAME OUT AND TOOK CARE OF IT. THE SERVICE CHARGE IS VERY REASONABLE. THEY HAD THE BEST WORK IN THE AREA.

Sir Charles Appliance Repair was recommended by a friend. They are very reasonable when it comes to the cost of a service call. They determined the problem, ordered the needed part, and returned in a very short period of time. They were very professional.