Service Star Air Conditioning & Heating Inc

Friendly , timely , responsive. Would recommend them to anyone !

RUN as fast as you can away from these people. If you're looking for service, you will not find it here. They sold us a new unit in January of 2020. Said we had to get a new one and that we had black mold (which we found out later we did not). Our unit is only 2.5 years old and in the past two months, the capacitor and now the TXV Valve have gone out in it. This latest experience with this company was a real doozy. Our AC went out on a Sunday. We called Service Star Air Conditioning & Heating to have someone come out. They sent someone out only to discover it was a TXV Valve on a basically new unit. The part was under warranty but the LABOR charged by these people was going to be $450.00. I hope you never have the absolute joy and privilege of speaking with Donnie if and when you do happen to call this company. This guy was absolutely the rudest person my wife and I have EVER dealt with from a service company of ANY kind. Talking over my wife, getting angry with me because I expressed dissatisfaction with the fact that our brand new unit that THEY sold us seemed to be breaking at record speeds in the middle of a Florida summer. Because I was upset at the situation (we also had house guests, 2 cats, and a five-year-old in the house), he said "you're screaming on deaf ears, lady" and was going to refuse us service. I had plenty of guests in my house that confirmed I was in no way screaming. I was being firm and clearly (and rightfully upset) but definitely not screaming. He clearly just didn't like a woman standing up to him and questioning him. My wife was trying to work out a payment plan with him and he told me that because of the way "I was talking to him" that he didn't believe we would pay him and so he wasn't going to work with us. No empathy, ZERO emotional intelligence, NO clue about how to treat customers, and, if you ask me, has an issue with women in general. But I digress. Since it was Sunday and nothing was open, we were told they couldn't get the part until Monday so we couldn't get anything serviced that day so the next day (Monday) the service guy had to go and locate the part. Donny gave us a call in the afternoon of the following day and told us they couldn't get the part and it wouldn't be available until August 27th. This was on August 1st so we were looking at one month in the dead summer of FLORIDA without AC....Then, he offered some band-aid fix that he said had a 50/50 shot of working and would cost us an additional $89 on top of the $450 he claimed we still had to pay him. The worst part about getting this news is that he sounded very happy to be giving us the news and suggested we just try and find someone else to service our air conditioner - in an arrogant tone. Well, we did. The KINDEST, the most service-oriented company that likely has the part we need on hand and IF NOT, offered to give us a cooling unit to keep us cool in Florida until the part comes in. So in a nutshell, I would NEVER recommend this company to anyone EVER. There are WAY better companies out there that value their customers. In fact, I plan on leaving an honest terrible review on every platform I can find, contact the BBB, see if there's any licensing entity I can report them to, and tell everyone I know never to use them. Buyers BEWARE of this company and its shady practices. They will take you for a ride, enjoy watching you suffer for it, and tell you it's not their problem...and especially watch out if you have the nerve to express your dissatisfaction with a unit THEY sold you that's breaking down after 2 1/2 years. They will treat you like absolute garbage and basically tell you it's not their problem and leave you stranded, broke, or both. And by the way, we aren't the first to give a review about faulty systems they pushed people into buying and then overcharged for labor on warrantied parts. Do your research. They've done this to many, many people. Honestly, the best thing that happened with them was when Donnie suggested we find someone else to help us...because now, someone actually IS going to help...with professionalism....and amazing customer service. RUN.

Louis was great! He had my issue diagnosed in about 5 mins. His company was very responsive and punctual. Louis even spent some extra time with me to help me diagnose small issues in the future. I would definitely recommend them and will use them again when I can.

Outstanding! Louis was very professional, knowledgeable, and friendly. He took his time to explain the various pieces of the HVAC system, and made suggestions on maintenance. He followed a long detailed checklist, and pretty much tuned-up everything. Would definitely hire for future HVAC needs.

I had Service Star come out to service my AC, and they recommended I get a new unit. I agreed, but told them my maximum price for the job. They agreed to do the job for that price. Everything went well until I was notified AFTER they installed the AC that I need new breakers. While I understand they are not certified electricians and cannot do electrical work, the honest way to approach this would have been to tell me ahead of time that I would need to spend a couple hundred more dollars to have an electrician change my breakers. Unfortunately, I believe the technician withheld that information to get a sale, because he knew if he told me more work needed to be done I wouldn't have been able to afford the job. Now I am stuck with an AC unit which I cannot afford to get the correct breakers for, and they have been unwilling to help me in any way. Just very disappointing since I've used them before to service my unit and paid a lot of money to have them upgrade my AC, only to be treated like this. I recommend anyone reading this find another company that has more upfront and honest pricing. I have attempted to speak with supervisors but nobody ever calls me and the only thing that happens is the tech sends me a text saying he can't do anything about it. Very disappointed, and hopefully the owner or someone reads this and trains the staff to prevent this from occurring to future customers.

Louis was prompt and professional. Cleaned both upstairs and downstairs drain lines and checked thermostat of downstairs unit. He was thorough and explained the process he was using. Very pleased with service.

Buyers beware. I purchased a new Rheeem unit from Service Star and Heat in May of 2019. It is now October, only 1.5 yrs into my purchase and the fan motor has gone out. When I called in for “Warranty” service I was quoted $475.00 to have unit repaired. According to the manager Luis, this is the standard fee for repair. The fee is not based on time at site and apparently includes transit time for technician to pick up part which is about an hour away. My system was diagnosed and quoted without a service technician ever examining my unit. When I asked if I should expect this problem to occur again Luis stated that I should invest in surge protection as the units are very delicate and prone to these types of issues. I have filed a formal complaint with the finance company stating that Service Star and Heat seem to be selling defective products. Please do your research before you purchase any product or services from this company. Also visit Better Business Bureau we sure to see additional complaints filed and unresolved against this company.

We bought a home that unfortunately had 2 units over 20 years old. We received a letter and coupon from Service Star for annual maintenance (addressed to previous owner). We had not been having any issues with our AC but thought maintenance was pretty important, especially with summer coming. Louis came out on Tuesday, April 28th and did a thorough inspection of our units. He was very friendly, engaging and we felt confident and convinced that he was quite knowledgeable in this field. Turns out there were big issues with our unit including the huge mold issue, coil issue, fire hazard issues, etc. (yikes!). Our units were working pretty hard and getting pretty hot and there was zero efficiency going on. Basically, the life of our units had come to an end. We opted to replace the units and he gave us a pretty good deal which included upgrading the digital thermostats (pretty awesome!). My husband is a vet so there was a nice discount I appreciated how he explained everything to us and outlined what replacing the units entailed. We were pleasantly surprised that they had the units available and could start the work that day! There was a two-person crew that came in around 3:30 and was completely done and cleaned up by 10:30 pm. No small project. They were professional, competent and worked diligently to completion. We were quite impressed and what a big difference in the quality of air! We can say enough good things about Service Star, we definitely recommend them for all HVAC needs. GREAT job Service Star. Triple-A rating!!

5+ STAR SERVICE!!! Our A/C went out at 10pm and I made one phone call to Service Star they diagnosed the issue over the phone and told me what I needed to do in order to have our unit run efficiently overnight. Our coil was leaking and unit was frozen. Since our unit was 10 years old we opted to replace the entire unit including exterior and interior with new WiFi digital thermostat. They walked us through the most energy efficient option for our home. They came out early today and installed the new unit! Talk about SERVICE! WOW! The unit was installed in under 4 hours and my house began cooling instantly. WHAT a difference this unit makes and we are super impressed with how quite it is. We are THRILLED! THANK YOU SERVICE STAR!

Had service star Air & heating replace a 5 ton and 2.5 ton and two air handlers that had gone bad. Louis Ratti told me it would take his crew about 8 hours to completed the job from 9:am to 5pm. The crew got there on time and started to work right away. They were professional, courteous and proficient. There was no guessing to what they had to. They were good I say better than good. By 2:30pm they had both systems up and running and the work area clean and spotless. Not only that, I asked if they would connect my phone to both thermostat and with out hesitation they did it. I was very highly impressed. Thank you Louis for sending the right crew

We received a letter addressed to previous owner that our AC unit was due for annual maintenance. We didn't have any issue with the AC, but thought we should have someone check the AC unit before Summer comes. Anyway, AC tech came to check AC on Saturday morning and said the AC coil was rusted and produced mold which is really bad for our son's health especially when his bedroom was right by the AC. He then checked air temperature and said that air coming out from the vent should be 20 degrees less than the air going in, but ours was not. This means that the AC compressor was working very hard. He said that I would be lucky if this AC unit still work this summer. After explored different repair options, he suggested that we replace the unit. He was nice & friendly and convincing that our AC is old and should be replaced. He also said that he was going to stop by and check during the installation. We had the new AC unit install right on the same day around 4 pm and completed around 8 pm. We thought we were going to have the tech checked the temperature of air going in and air coming out for us, but the guys left right after they packed up. When I called back two weeks later to ask the same guy, who sold the unit to us, if he could come back to check if the new unit has fixed all the issues he had addressed during his visit including the temperature of air in/out, he told me the new unit should have fixed all the issues. And, If I really need them to come out to check, I will need to pay for service fee. Basically, I should have asked the install techs before they left. I trusted this company to replace my unit on their first visit. I immediately felt that I have made a mistake replacing the AC. Don't change your AC unit unless there are really issues with your AC. Doesn't matter how bad they made it sounds, get a 2nd and 3rd opinion. Although the guy I spoke with after the new AC unit has been installed was the same guy that sold me the new unit, he sounded totally different the 2nd time. I am not only regret replacing the AC, but I also regret doing business with this company.

Incredibly expedient, most professional company I had worked with. Could not have asked for better experience. I could not believe how friendly, courteous and professional the tech was. This was by far the most pleasant technician I have had in my home, that did an amazing job.

I would definitely use this awesome company again. I get why they are service star because they have a team of stars. The office staff is wonderful so kind and professional. Louis is wonderful would recommend him everytime. Our unit is beautiful and for any friends and family I will definitely be giving these guys a call.

They serviced my air Air conditioning and sealed my duck leaks they where very friendly, and very professional.

Service Star came out within 2 hours of me calling to schedule a maintenance and duct cleaning. Their price was very reasonable for everything they offer and I scheduled for the next day. When Service Star came out they sent two Technicians a man named louis and James, Both were VERY professional and did a great job. If you are in need of anything call Service Star!!!!

My unit was smoking..i have my grandson fulltime. They moved mountains to get to me in a rush. The service was great. The tech even messaged me when he was on the way. I had expressed my dire need for services and they responded in a timely fashion. I'd recommend them to anyone who needs top quality service at a fair price and quick turnaround. Thank you!!

The best service ever! I was so impressed with the competency, professionalism and customer service Service Star Air Conditioning & Heating Inc provided us! It is so refreshing to find someone who genuinely cares. Thank you, Service Star Air Conditioning & Heating Inc - we are your customers for life!

Don't bother even calling. They only know how to work on or install REEM brand units.....according to the person I spoke with. I was actually told I needed to call another company because my unit is a TRANE, Unbelievable.

They were prompt, polite and hard working. Very pleased.

I took a chance and used Angies list service. The company responded within 1 hour and set up an appointment for the same day. When the service person arrived he immediately found the problem and corrected it. Now the AC unit is working properly and the fee was appropriate for the service rendered. Thank you,

Several problems identified with old HVAC unit. Ended up buying new unit, which I am satisfied with. However, when installed, the technician did not install an upgraded circuit breaker switch required for the new unit. It took three weeks to resolve this problem after purchase.

things went fast and easy.no mess no fuss

Technician Mike arrived on time (1:00pm), diagnosed the problem and gave several options to remedy. Given the age of the my system (13 yrs) I opted to replace the entire unit. Mike coordinated with his installation team (Matt and Billy) who arrived by 3:00pm and had the new system installed before 6:00pm the same day. All members of the Service Star team were courteous, friendly, knowledgeable, and professional.

I felt like they did a very good job. When my husband came home that evening it was the first time in months he did not cough all evening. The house smells good and a LOT of dust was removed. We will hire them again, it was well worth it.

Donnie is the man! thank you very much for your help over the phone! I had an issue of no air flow from my blower motor and he help me trouble shoot the problem. Im pretty skilled and i was able to replace myself!! I definitely recommend Service Star!!