The service was done one day after the appointed, the old grass was removed, top soil was applied over the bare dirt and new grass was laid down. One sprinkler zone was misbehaving, I fixed it next morning replacing a valve gasket. Followed the recommendation from RCL to water the grass daily, since June was very hot. I adjusted sprinkler for 12 minutes each zone, since it was raining every other afternoon. After few days I noticed the yard left side of the grass was showing poor conditions and not growing as the right side and showing weeds. After two weeks the left side and several spots on the right side were really dead brown. Several different kinds of weeds. RCL was called, the representative stated several brown grass rectangles were not showing roots to the ground, and they will not recuperate needing to be replaced later. Asked me to stop sprinkler watering the grass for a week and then return to only twice a week, before RCL would take action. Eight days later, five weeks after the service was done, more than half of the grass is dead or dying. The home owner association representative that was waiting the grass service to be done told me I really need to contact RCL to fix it and ASAP since the grass applied is not good. RCL was called again, pictures were send, RCL is willing to replace the grass by a cost of $480. I told RCL the grass was replaced 3 times in the past 20 years by myself, and never died like that in less than 2 months. This is the first time I see grass dying so fast, it seems the grass was already damaged by extensive sun exposure while in the pallets, bad quality or something. I think RCL is responsible for the service and the grass installed, the job should be redone with no cost for me. I didn't seek RCL for the job, they were recommended by Angie's List. I hope this will be solved in a professional way.
Description of Work: Front yard grass removal and new grass installed
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
3.0
$690
Response from RCL Maintenance LLC
Thank you for your review. However, we explicitly explained that we only warranty new sod for 30 days with a fully functioning sprinkler system before the project is completed. It was your choice to repair the sprinkler system your self and not by us while we were on site. Therefore, this decision voided your warranty. Secondly, the only other communication we had after the job was completed was a month after the job was completed with you stating "you watered the grass every morning and with the rain in the afternoon" for the entire month. Our recommendation was to water the new sod 2 to 3 times for 7-14 days, then adjust the sprinkler schedule that is appropriate to the weather conditions and the soil's moisture content. With that being said, we are unable to replace the entire sodded area at no additional cost, due to homeowners unintentional negligence.
BROCK H.
10/2018
5.0
house cleaning
+ -1 more
The team was very accommodating as needed to move start time. They were punctual and began immediately, covering every inch of my house. They were amazing at kitchens and baths, and left little special touches here and there. The did an incredible job on removing some water stains from the shower glass enclosure and even gave me some tips on maintaining it looking great. Very professional and would definitely hire again!
Description of Work: General Housecleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Sheila A.
09/2018
5.0
house cleaning
+ -1 more
Very professional. Very satisfied.
Description of Work: Move out cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Kathryn S.
07/2018
5.0
house cleaning
+ -1 more
Excellent. The crew did a move out clean and moved the appliances to clean behind them. Also did an excellent job on oven. Would hire them again.
Description of Work: Weekly and special house cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Deborah L.
07/2018
5.0
house cleaning
+ -1 more
Awesome. Very trustworthy.
Description of Work: Bi-weekly cleaning.
Rating Category
Rating out of 5
Yes, I recommend this pro
Linda M.
07/2018
5.0
house cleaning
+ -1 more
She was early, and did a fantastic job, above and beyond my expectations! Gave her info to all my friends.!
Description of Work: Moving cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Ronald G.
07/2018
5.0
house cleaning
+ -1 more
I have gone through many companies and this company by far has done the best job. Attentive, timely and calls us prior to our appointment to remind us that we have a scheduled visit. Trust-worthy and open to suggestions.
Description of Work: Bi-Weekly House Cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Ana G.
06/2018
5.0
lawn service
+ -1 more
They finished the job in a couple of days; we did have some rain issues. They were very responsible and professional. The owner, Paul,l was very on top of everything and checked every afternoon on how the job was going Even after the job was completed, he came by to check on the growth and made suggestions/recommendations.
Description of Work: They removed and did a full install of sod in our yard.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Lauren A.
06/2018
5.0
house cleaning
+ -1 more
Yari does a fabulous job!! She always leaves our house looking spotless. Her company is also extremely professional. She is easy to communicate with and is always punctual. We are lucky to have found her and RCL maintenance!
Description of Work: Regular house cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
John B.
06/2018
5.0
house cleaning
+ -1 more
We hired this company because our other cleaning company could no longer do our house. They showed up on time and ready to go. Very professional. Extremely thorough, even better then our prior company. They will stay till the job is done to their very high standards. I HIGHLY recommend.
Description of Work: House cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$140
Johanna A.
06/2018
5.0
house cleaning
+ -1 more
This company is fantastic! The work exceeded my expectations, I will be using their cleaning services from now on and recommending to friends and family. They were friendly, professional and thorough wih their work. Very easy to work with. Great job!
Description of Work: House cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$130
Dianna C.
06/2018
5.0
house cleaning
+ -1 more
Wow! I can’t say enough great things about the service I receive and I use this company often. Each time I make a request, they are quick to respond and accommodate my schedule and the work is superb! I highly recommend this company.
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Service Categories
House Cleaning
FAQ
RCL Maintenance LLC is currently rated 4.8 overall out of 5.
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
RCL Maintenance LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa