PC Shelter

I love PCShelter! I am blessed to have found them (him?). Mike is the one who fixed my computers and he is responsive, knowledgeable, communicative, patient, and honest. HIGHLY RECOMMENDED! INTEGRITY I was very hesitant to give my computer to a stranger, but PC Shelter/Mike is an honest person. He was very respectful of our privacy with regard to passwords or personal info. I ended up just letting him log into our accounts because I realized I can trust him. When it was determined that one of my laptops needed a new hard drive (HD), he quoted me the price - without any extra installation fee -- and said I could purchase the hardware from him or buy it online. After searching online for a similar product, I decided to go with the Seagate HD he had because I wouldn't have gained anything or saved money by buying online. When I asked if he might be able to fix my Android tablet, too, and he said he could take a shot at it but did not recommend it since he has not worked with Android tablets before. Otherwise, if I asked a question and he did not immediately know the answer, he would research it for me. PRICE Cannot be beat. I saved a LOT of money compared to larger operations or other providers. I basically have two new laptops for less than the price of one. SPEED/RESPONSIVENESS Mike responds very quickly. He never left me hanging or wondering what was going on. I love that! He also has a quick turn-around time of generally 1-2 days, depending on what is going on. Our heavily infected laptop took a bit longer but he kept in touch with me the whole time, providing status/progress updates, and I also wasn't in a rush to get it back. If I was, I'm sure that he would have moved it to a higher priority. PATIENCE Have you ever dealt with a technical/IT person and felt like they thought you were an idiot for not knowing all the technical stuff they do? Not Mike! He is very respectful, helpful, and patient. He took the time to explain to me what was going on in without using any jargon. I asked for advice on how to avoid future spyware/virus infections and he also took the time to explain that to me as well. OVERALL Cannot say enough good things. If you live in the East Orlando/Avalon Park/UCF area and need any PC repair service, you should call Mike first. If you don't, you will probably way overspend due to both higher rates and dishonesty (ex. telling you that you need X service or Y part when you don't). Don't hesitate to call him!