PARK SQUARE HOMES

This review actually echoes many of the legitimate reviews already posted, and I would also give negative stars if it were possible. Park Square Homes does not do business with integrity, even when given the opportunity to do so. They operate with complete disregard for their customers, yes us the buyers, and their service standards are a disgrace. Their fail-safe is to make sure you give them a large deposit up front, so you're less likely to walk away from the deal because you're likely to lose your funds, and you have already waited an extended period of time for your home to be completed. I relocated from another state and had temporary accommodations, so I needed to be in a home by November, which I related to the sales agent; this was in August 2018. The agent showed me lots that he said would be ready by that time, the latest December, so I proceeded to sign the contract at make my deposit, over $8000. After multiple delays, and lack of appropriate and timely communication about these delays on the builder's part, I eventually spoke with their sales area manager. Not only was she dismissive and disregarding, she was also rather condescending and spoke as if she and Park Square homes were doing me a favor and "letting" me buy one of their homes. I subsequently wrote a 3-page letter to their President/COO, detailing my negative experience, but that got no where, the issues just continued. I even included the owner and his son on subsequent email communications which I initiated, with no or delayed responses and no appropriate actions on any of their parts to properly address the issues, and no follow up from anyone on the leadership team. I am now at the time to close and still there are outstanding items they are telling me I have to wait after closing to have addressed. Their homes are aesthetically pleasing and attractively priced, but know what you're getting into before you decide to buy from them! I have reached out to the news media as well, so that as many people as possible will learn about their shoddy business practices. Update, 4/6/19: This is an update to my previous review: So, I finally got a response from the VP, to an email originally sent in January; this came a couple days after I did a BBB review. He was asking how he could "help" me. I reiterated what was already in the initial email thread, as well as the fact that the home was still incomplete and not cleaned when we closed a couple weeks ago. His response was to tell me to make a list and he would get with his team. I provided my initial home inspection report, the punch lists from the first and final walkthroughs, and the final re-inspection report. It's been a week and no response. Once again they demonstrate their lack of integrity