Only Way Realty

We used Susan Diaz as our realtor because we were renting from her boyfriend and she was acting as the property manager. Susan sent emails of homes for sale, and showed us a couple. One home we put an offer in required us to have a concrete approval amount, which came back inadequate, so she said to go through "her Banker, Hiram" and he was the WORST to deal with, not approving us for ANYTHING! These people are not use to dealing with a VA loan or clients that are self employed. We came across a couple of homes we wanted to see and called Susan. She was unavailable most of the time due to a sick friend, but gave us the lock box codes to gain access to the homes without her. We found the home we wanted to buy and called Susan to put in the offer. We called her for information on the house, when she told us to call the selling agent. The selling agent helped a little, but with all our questions, didn't want to talk to us. She said it was our Realtor's job to handle our issues, not her. Understandable! So we called Susan back & left a message. Susan quickly called us back telling us not to ever call the selling agent for anything. So our questions still needed answers, so Susan told us to contact the court house, county offices and the association office to get the answers we need. Susan didn't return calls in a timely manner, then tried to tell us that an administrative fee needed to be paid or the sell would NOT go through. WOW!! It was a fee the VA would not pay. With all these horrible issues, it would be hard to believe, well I've got texts to prove it!! the submission of our offer was delayed....paper work and correspondence lagged... SHE BROKE THE LAW ON SEVERAL OCCASSIONS during the purchase of my home. NO HOME IN FLORIDA IS SAFE, with her giving out the codes to homes listed with other realties. THE WORST REALTOR I'VE EVER DEALT WITH!! This is the 3rd home purchase we've gone through and NONE went so horribly!! I WILL NOT USE Ms. DIAZ to buy or sell a home!! She sold us a home SHE herself has NEVER seen, and she wasn't there for ANY inspections and DIDN'T SHOW UP FOR THE CLOSING EITHER...