Momentum Solar - Orlando

It’s a scam! They don’t give you all the financial information. They tell you about the tax credit but that only reduces your tax liability. They don’t tell you that your payment will go up if you don’t make a ballon payment, in my case, in the amount of $17,000. I can’t transfer the loan until I pay that! Don’t fall for their sales pitch!

After PTO it came time to commission. They never called me to schedule the appointment, instead just showed up at my door. They started turning it on only to realized that one of the components they brought was missing.. the internals. They had one delivered on site but instead of taking the hour it was supposed to take, it took 3 hours. Once they got it, everything was up. I did notice that my house was "consuming" every piece of power the panels were producing. This is impossible, i would have had to have everything on plus a few extra AC units, to consume that much power. I called them to come back and they gave me an 8 day out appointment. I kept calling them back telling them that was unacceptable but they did not care. They were supposed to come out on Wednesday, yet as I'm at work on MONDAY the tech calls me to tell me he is outside. I have not received a phone call to schedule any appointments from this company since installation. Please avoid them.

We were skeptical at first, but Domiinus was very patient and professional and made sure we understood the process and benefits. The installation team was very attention to detail. We highly recommend!

My husband and I have heard many things about solar homes with it becoming more popular. I must admit I was curious and my husband was questioning my interest in yet “another upgrade to our home”. However, Domiinus was very knowledgeable, anticipated our questions, and explained the entire process. After our conversation with him we felt more prepared and ready to reap the benefits of the transition and set up installation. Everything went well from start to finish and we are highly satisfied with our decision! If you are on the fence, we recommend having a conversation with Domiinus as his expertise and attentiveness to our concerns made us more comfortable in making our decision.

Absolutely amazing experience from the first phone call until the job was done. My Project Manager Domiinus stayed on top of things, reassured me that I’d have no worries and definitely delivered on his promise. I’m a sucker for great customer service and patience because, yes, I’m one to ask a lot of questions. He took his time and was completely professional. The instillation was quick and I was left a very satisfied customer. Five stars and highly recommended!

My husband was totally against this option until we were educated about the benefits. Domiinus, our project manager, was very patient and friendly. The installation team was super pleasant and professional. We highly recommend Domiinus and the rest of the team.

Further, I have gottne no calls, no emails, no texts, no notices of any kind indicating or apologizing for their inability to show up. No word of any kind. I did check on some reviews this morning, and see that "customer service" is pretty poor, but usually only after one signs a contract. I guess THAT won't be happening here!!!!

Shopping for Solar is just like shopping for a car. There are many options, different price points, and installers (dealerships in the case of cars). Solar is fantastic IF you do your homework and understand how solar works in your state (there are different laws regarding excess energy production). Just like shopping for a car, you need to take the time to learn about how solar works, the hardware available, and realistic expectations. My Momentum solar representative was knowledgeable, though I am the type to learn EVERYTHING about a large purchase (just as one should with a car and a house). Having said that, most of the complaints I see here about Momentum could have been avoided if people would take the time to watch some videos online (YouTube) and learn a little about panel wattage, micro-inverters, the directions in which your solar panels will face (which affects production) and shade that may cover your panels due to trees. Lastly, each state has different laws, and each power company will have different rules about excess energy generation within those states. It's always better to know what you're buying BEFORE you have a salesman over. One common complaint is the federal (and sometimes state) rebates you can receive. It's complicated, but that's NOT Momentum's fault. Find out about federal rebates work before you make an appointment. You'll save time and headaches and get exactly what you want (like buying a car). My Momentum experience started inside a BJ's wholesale that I frequent. I set up an appointment a week out to learn all I could about solar installations, how much energy I was using, and how much I was paying for the year. My salesman was super friendly and made all the calls to supervisors when he didn't know the answers. Momentum calculated a safe solar installation size to cover our yearly electric needs. Still, as I mentioned before, solar is difficult as you'll need to figure out how much you want to pay versus your long-term payback. I knew I wanted even more since it is inevitable that we'll be driving an electric vehicle in the future, which will need that extra energy. HINT: It's easier and cheaper to get MORE capacity upfront than to add later! I want to touch on a few topics that I think everyone should understand before purchasing solar. 1) Know how much energy (kilowatt hours kWh) you use for the year and how much you pay per kWh (it's normally tiered, so be detailed). 2) Understand the basics of micro-inverters and solar panels. When the system is designed, KNOW the relationship between the solar panel output AND the maximum output of the micro-inverter (in watts). The solar panel will ALWAYS have a higher output than the micro-inverter, but keep in mind that every year the solar panel WILL degrade, and output will decrease (about .5% a year). A solar panel will only put out its rated wattage during full sun and a couple of hours at most during the day. So a 360W panel will only produce near that amount when it's (a) brand new (b) full sun, clear sky, and perpendicular to the sun. After that, it will produce less and less over a 20/25-year life span (typically 80% at 20/25 years). Make sure the micro-inverter maxes out at around 295W output. Yes, the output WILL clip (potential energy loss), but at the end of 20/25 years, you'll generate the same amount efficiently as you did the first day. The panel output/micro-invert max ratio should be no larger than 1.2 (i.e. 295 x 1.2 = 360). If you get panels that produce more, then you'll need larger micro-inverters and visa-versa. This small hint REALLY is the key to an optimal solar install and getting the best bang for the buck. Moving on to batteries. Batteries are a LUXURY. Momentum only sells premium solar panels and uses Enphase products for energy conversion, distribution, and storage. Fortunately, Enphase is arguably the best in the market for "on-grid" installations. The Enphase ecosystem can't be beaten, and Enphase batteries are fantastic but pricey. Should you decide to get batteries, keep in mind that you're paying for luxury with little to no chance of monetary recoup. Only you can decide if the large investment is worth it. On the other hand, solar panels alone are DEFINITELY the smart energy choice. Again, do your research first and know that Momentum is using the best "on-grid" equipment out there. Before my Momentum installation, I completely remodeled our home (a complete gut of the original home). I know everything about my house, and I'm picky. I don't want to see conduit, wires, or anything else distracting from the home. Momentum REALLY shines here. I requested 100% black solar panels and mounting hardware on my black roof. Momentum even installed the interconnecting conduit in the attic, UNLIKE many installs I see around the neighborhood. The easy way out is to connect all the panels in conduit on top of the roof. TACKY! Momentum installed PVC conduit in the attic, and there are ZERO exposed conduits on the roof. I couldn't have asked for anything more; they did this without asking me. Classy! The crew was prompt, courteous, and answered my many questions without hesitation. Momentum's installation was pure joy. My power company's involvement and the county's inspection were not. Let's talk about that. After the solar installation, Momentum requests a DnR from your electric company. A DnR is a Disconnect and Reconnect. In my area (and I live in town, not in a suburb), that request was 1.5 months out. Yes, 1.5 months just for someone to come out and disconnect your home power in the morning while Momentum connects your new solar installation to the grid. At the end of the day, the same electrician comes and reconnects. So I had my solar panels ready for 1.5 months, all because of my power company. As bad as that is, it gets worse. The county has to come out to inspect and approve that SAME day. After the pandemic, county building inspectors have been very busy and sometimes miss appointments. On the day of DnR, Momentum called the county to confirm an inspector would be coming so that I would only be out of power for a single day. The inspector couldn't make it, and the whole DnR had to be rescheduled. I was VERY upset, but this was NOT Momentum's fault. I pleaded with my electric company to make another DnR appointment that was NOT another 1.5 months out. Luckily, my power company made a special exception to return in a week. Momentum confirmed with the county that an inspector would also come that day. So, after all this, one would think it's all over, and the start of solar production can begin. NOPE! The power company sent me an application to connect to the grid, which also requires them to do an inspection. The power company also stated this could take up to 30 days. Take a guess how long it took them *smile*. Ultimately, I had to wait three (3) months for my solar panels to start producing energy AFTER they were installed. Please understand that this is NOT Momentum's fault (I see this in the complaints). I commend Momentum since every day something was scheduled (DnR, inspections, etc.), a technician from Momentum would be waiting out front in their van. Sometimes, the technician was in the van from 8 am until late afternoon to ensure they did NOT miss the event in case something needed fixing. Kudos! So, was everything perfect from Momentum? No. Every complex operation comes with errors (try building a custom home, and you'll see). Communication was perhaps my biggest grip with Momentum. It's not that I couldn't get a hold of anyone; rather, there was little to no communication between the different departments in Momentum. I'm assuming growing pains. I had to repeat (or relay) the same information to different people at Momentum many times. Other than that, the staff was always very helpful and courteous. Momentum always worked around my schedule. To finalize this LONG winded review, I would like to say that after six months of solar production, I'm EXTREMELY happy with my solar installation and Momentum. I received top-notch equipment, a stellar installation, a great price, and easy financing. As I mentioned, for the BEST experience, PLEASE do your homework and learn about solar. Specifically, what it can and can't do, the many parameters unique to each installation, and how much you're currently paying. It's been 1 year since signing, and my electricity provider has increased their rates 4 times during that period making my Momentum purchase a no-brainer. Trust me, electricity rates will only go up, but the fixed energy cost from your solar panels will not!

The installation process was excellent and professionally completed. I want to thank the crew for their awesome service.

I am not satisfied with the service. I send them a message two days ago But still, I don't receive any reply.

I think it went well. They were very courteous and answered all my questions.

It was perfect but the communication was good. They didn't do the promises that they said.

The service was okay. I'm still waiting for them to switch over for the solar panel to start. They need to talk first to the customer if the customer can afford the insurance or not.

They have the worst customer service or I guess ut should be ccustomer "NO" service. Couldn't get any one to let me know what was going on. When I originally signed up to recieve the panels John the salesman said it would bevabout 2 weeks before they would be installed because of permitting. That was the closest guess they could come up with because it was 2 1/2 weeks. John then said that after installation it would be 10 days to 2 weeks before the panels would be inspected and another 10 days to 2 weeks before Duke would change out the meter. Ok sonon November 1, 2021 the panels were installed took almost 1 month to get inspected. Duke somewhere right after it was inspected came outvand changed the meter. I noticed a different meter on before Christmas. I had been calling weekly on the status after the inspection and recieved the same response "Just waiting for Duke to change the meter." After I noticed a different meter the customer no service would argue with me that the meter wasn't changed yet. This went on weekly. I ask numerous times to speak to someone higher up was told she would pass on the message to have someone call me. The salesman John was just as bad never got text messages back because he had told me that was the best way to get a hold of him. Well my solar was finally turned on Feburary 10, 2022. Also was told someone would show me how to use the app. I'm glad I didn't hold my hand on my a** waiting for any contact from them because my hand would have grown there and I would look like a teapot.