Mister Sparky of South Orlando

Excellent service and completed job in timely manor very knowledgeable about the job requirements

EXTREMELY OVERPRICED. Beware! Wanted to charge me over $600 to replace two outlets and two switches, plus the $89 service fee. absolutely ridiculous. I needed to get it done so ended up negotiation with him and paid around $400 which is still a rip off.

Douglas is an extraordinary person with commendable technical skills. He resolved the electrical issues we had, with ease in a seamless manner. Douglas's demeanor is both reassuring and trustworthy. We are very happy with the service from the booking to the execution of the required tasks. The timeliness and sense of urgency from this company have now made it our, "go-to", Electrical service provider. Godspeed!

The Good: Customer service is very nice The Bad: Poor communication, inability or unwillingness to diagnose issues, no customer management or lack of leadership, lack of pride in work or understanding of their duties. Where to start? Work was scheduled for three days, got a notification on the fourth day, after work was 'completed', that they were sending another team out. There was no communication with me that more work needed to be done and I had left town when they were already on their way. This was the first sign that their communication was lacking. Had a Mister Sparky employee show up weeks after my work was 'done' asking if my final inspection had been performed. This was a task Mr Sparky had said they would schedule, but their own worker did not seem to be aware of the current status. I told this employee that it had not happened, they taped up the permits to my wall, then nothing happened. I had to call repeatedly to get them to schedule the appointment. The work did not pass inspection. I called to have them come back out to correct their work. They failed to make their initial two appointments and when they did send someone, he was unaware of what needed to be done and lacked the tools needed to do the corrections and left. They rescheduled again, showed up, then brought out another three trucks to correct the work well past sundown. When I asked what they were correcting, they hemmed and hawed trying to sell me that this was the city being a problem, when it seemed pretty blatantly that they had screwed up and were rapidly trying to cover. Meeting city code is their job. They were unable to complete the corrections on that day and said they'd be back later in the week with the parts. I again had to call after waiting ten days to schedule yet another appointment for them to fix their work. This is now three months after my initial install. Two more weeks after waiting for parts to arrive, during which time I had to repeatedly call them to get updates on what was happening with the delay without any input from them, they spent two more full days replacing outlets and breakers and rewiring my house. Between the latest two days, they left half of the outlets in my house dead without even realizing it because they had screwed up something between the GFCI outlet and the breaker so they would never not be tripping. After they 'corrected' this, a section of my house continues to trip to this day. Once everything was "done," the inspection failed again. Their work failed inspection a total of five times. I was present with the inspector when they contacted Mister Sparky about the failures, but they never reached out. I had to call them back to get them to correct their work and reschedule the inspection every time. The last three failures were due to labelling which the city inspector was extremely clear about, but Mister Sparky still failed to do properly. I asked that they have an employee present for all inspections and they only did it for two of the five. The original reason I called them out was to address a hot outlet and to install a closet light switch.They upsold me on reworking my panel and replacing my outlets, which I needed to do long term, so I agreed. That outlet is still miswired, I still have no switch in my closet, I now have a different switch that trips a breaker whenever used, and they failed to replace several outlets in the kitchen I reminded them of multiple times. All this at what I have since discovered is an insanely marked up price. This was originally a three day appointment that stretched to over six months for a job poorly done. So if that's the kind of experience you want, have fun.

I called to get my house service upgraded from 150 to 200 amps. They sent out a guy who hemmed and hawed over how unsafe my house is and quote me over $14,000 to replace the outside main box, inside power distribution panel and run a new 200 amp service feeder. Sales pitch was more Fear, Uncertainty and Doubt (FUD) than substance. Made a point of telling me that most electricians around Orlando can't pass a drug test. I pushed back on the price and he told me the service feed alone was 4K because of supply shortages. I am no electrician but that cable must be gold plated to justify that price. I looked it up at Home Depot and a 500' spool of 4/0-4/0-4/0-2/0 is $6 a foot. They had 6 spools in stock and it was underground rated which is likely more than I needed. I need 70 feet for a total of $420. Even buying all new breakers and and being very generous with materials markup (say $3,400 to include breakers and conduit at Home Depot prices for better than average products), the quote breaks down to roughly $670/hr for one person to perform 16 hours of work. No branch lines are being moved and I have no issue removing the drywall around the panel in my garage to make installation easier. Nothing was noted that made the project "tricky" or difficult. Would not even answer the question "is there anything concrete that you can point too that makes my electrical system unsafe?". The answer was "I can't see into the future." So no, nothing concrete. Wish I had checked out their Yelp reviews. Those reviews are much closer to my experience. Total waste of time. Called three local electricians that did not have 100 trucks on the road and got quotes around $4,700 to including whole house surge protection. None of my breakers needed to be replaced. They were all fine. Work was performed in one day by one guy (who did not appear to be on drugs) and passed county inspection the first time.

They did a good job. He was really nice and friendly.

Fantastic, awesome, amazing, patient, charming, intelligent, kind, respectful, detail oriented, not a thing overlooked. Sean and his crew were excellent, their work outstanding. Thank you for everything.

They were very good. We really liked him. They were very knowledgeable. It was not cheap but not expensive.

They were prompt, professional and eager to please the customer.

Electricians were extremely diligent and polite.

Very expensive, but they made it sound very easy...

Great! Good service and efficient work for our lighting and ceiling fans.

They were 1 of 5 companies I got a quote from. I needed an electrician, and they sent a salesman who tried to upsell me on upgrades I was not looking for. I did not appreciate being treated like that. Even for the one thing I wanted, they were priced way over everyone else. I cannot comment on their work because I did not hire them for the job.

Entire process was very smooth. I was given an appointment for the same week I had made the call and the technician was on time and very professional. I had to do minimal cleaning upon completion of the job.

Quoted me a highly inflated price estimate for labor and parts.

Great did excellent work cleaned up after work completed, very courtious.

I received a couple of estimates for work that was requested and followed up on 5 occasions in a single week asking for the technician that provided the quote to call me to answer questions and all I got was run around, broken promises, no call backs, never spoke to the same person twice and no one did what they said they would do. I had to find another company to do the work on short notice, it was a nightmare. I will not use this company ever and will tell my friends not to use them either.

excellent came on time. great service. inspector passed without any issues

They came to get estimate, then they didn't show on schedule and they never called to explain or re-schedule.

Excellent service but very very expensive

Great work!! Very friendly and efficient!

Two guys showed up and said it will cost x amount of dollars to diagnose the problem. The price was a joke and they were wrong in what they thought it may be. I called another electrician and problem solved and fixed for a third of the price and correctly. Mr Sparky gives discount rate to get the guys there and then they try and rip you off once they are there.

Service was outstanding Technician Adrian was very polite very courteous very professional Took time to explain everything being done

I needed a transfer switch installed so i could hook up a backup generator to my house. When the tech arrived he explained a way that i could use all of my circuits by installing a interlock switch instead of the transfer switch. The downside of a transfer switch is you can only use a dedicated 10 circuit breakers but with the interlock i can use all of the breakers. The Tech sent me a text message when he was on his was and was on time.

They were on time, professional, polite, and they stayed until the job was done. As always, Mr. Sparky was the right call to make.