Massey Services Pest & Termite

I have a service contract with them for termite control and I pay for the pest control every month. We started with them before my husband passed eighteen years ago, so it's been nineteen or twenty years we've been dealing with Massey Services. They come regularly every month. For the pests I pay $32 a month, and for the lawn pest control it's $85, and once a year the aeration is $56. It's an annual charge of $303 for the year. The lawn pests is every other month for the weeds and pests and stuff in the lawn. Mowing and edging, they don't do anything like that; just spraying for weeds and pests and stuff. They come, they spray and whatever. Sometimes it's granular, sometimes it's a liquid that they spray with. I pay the bill and they leave. I guess he did a good job; I don't follow him around to see what they're doing all the time. I do like to be here when they do come, so I don't do the annual that way. They can come and go as they please, and I'd rather be here and get a monthly bill if you know what I"m saying, so that you know that they've been and done something. They generally call when he's coming, so that I have the dogs in the house. There was one time that the fella said he was gonna be here at 10:00 and I figured well I've got time to get the dogs out for the first thing in the morning and back in by 9:30. He showed up and started walking half way across the back yard, and one of the dogs said uh-uh, there's an intruder here and I'm gonna get him. And he did; he got him on the leg. The guy didn't say anything until he was half way across the yard, and he was a half an hour early, so his fault basically, especially when he was carrying one of those wands and stuff too. The dog thought he was dangerous. He's the youngest one at 7-1/2 years old and hes a Terri-Poo and he's more Terrier than he is Poodle. He decided he was gonna protect the property; he was doing his job. I did report that to Massey, that he had come earlier than planned and didn't say anything until he was half way across the back yard and the dogs were out there. He even said he heard the dogs in the yard, so he knew I was around. But you don't say anything till you're half way across the yard? For responsiveness, most of them are pretty good. They know now that they're supposed to call and they're supposed to not come earlier than was planned, especially in the morning, because the dogs have to be out there. The other three dogs, they're almost blind and mostly hard of hearing. The 7 year old, he can see and hear too much sometimes. I've got my hands full with these dogs with their physical conditions and everything. Like the 18 year old with the weak kidneys and pancreatitis like one of the 15 year olds, and those two have those and the older one, the 18 year old, also has cancer in her shoulder, and the vet's surprised that she's still kicking. He keeps saying she's tough, she's tough. They're been pretty good about being punctual. They may be 15 minutes here or there, but it's not a big deal.

Great, they come by every 3 months and if I have a problem in between 3 months at no cost.

As expected, well.

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Phil was on time and very thorough in his inspection. He went into every part of my home - inside and outside. Phil also gave me a few helpful tips + he found a crack in the sheet rock covering to my garage attic that I was unaware of. Bottom Line: Phil was OUTSTANDING!

We are satisfied with their service. They are dependable. My husband pays the bill once a year. We will continue with their services.

We love them and we've used them for about five years now. We do the one year billing with them and they always show up once a month. They call before they come. They're thorough and they've asked if we've ever had any pest problems. When we called for an issue, they were here within twenty four hours; if not after depending on what the call was for. They always go above and beyond. I've recommended them to other people and everybody has been happy. We pay them about $300 a year.

They do regular services and they've been doing for years. It's all scheduled. We've had them since we have had this house which is fifteen years and we never had any trouble. The one small problem we had was, the guy when he put the traps for the termites, it damaged my sprinkler system. I called up, explained it to them, they came up and fixed it. There is no problem now. Their service is always been good and we had no problems with the service. I would recommend them to anybody. We have a contract with them for periodic inspection.

It turned out good. They put in a lot of effort in making sure they were hitting all the places that we might see bugs. It was good customer service. They said that the chemicals and the pesticides they were spraying weren't harmful. It's a month since they have been coming out to our home.

We were fairly new to the area, and a few neighbors recommended this company. They have done a really good job from a pest control standpoint. They give us a call when they are going to be here. We don't ever really have to follow up on them at all.

For the past two applications, weeds are coming back strong and the tech for Massey omitted to mention the existance of fire ants. Eventhough the tech left a document indicating what services he performed; as I said the weeds are more prevalent and we now have 3 hills of fire ants. I sent Massey an email on 8/1/2010 listing my concerns and asked someone to contact me on my cell phone. Today is Thursday, no call at all. I contacted Massey myself and informed them that I wanted to discontinue service because of "lack of service". The individual representing Massey simply said "OK, I'll stop your service". I can't believe that they have so much business that someone at Massey would have at least tried to talk me out of changing service companies.

I really like it because it's the same person that comes each time. If I have problem, such as one bug, he'll be out here the next day at the very latest. I wish it was cheaper, but I don't know that I can find anyone cheaper.

We have a yearly contract with them for all the services combined. The yearly contract includes termites, pests and insects control. It also includes lawn fertilization. They put down termite traps and inspect the house. They do a fairly thorough job. They come every other month for fertilization, 3 times a year for pest control and twice a year for termite control. If you have a problem they come back and fix the problem right away. They are pretty punctual. They follow up after an application to make sure that everything is fine and they leave reports about the work done.

Always had to call them in for pest issues. Never had a day without an insect in the house. Ants cover my back porch. I canceled their service, and do the prevention on my own and ants are gone.

Technician came next day and inspected the premises and gave me a price for a whole house clean-out. Clean-out was done at my convenience a week later. Service contract was offered.

We were looking at the various combinations of treatment that could be done. The lady that came out to do this test asked a lot more questions than anyone else, and she was much more perceptive to our needs. She was very observant and tuned in to what was necessary.

Our contact person, Mills, was easy to reach, very friendly and easy to deal with. All services/costs were as described. All questions were answered promptly. A very annoying situation was made as easy as possible.

Called for an appointment. He gave me an annual plan proposal. I accepted. He spent time in each room of my home and in both yards outside. Returned weeks later for similar services. It was supposed to be outside only, but insects reappeared inside.

They do a good job on the lawn. I have been probably using them for a year now and haven't had any problems with them lately. I pay them on a monthly basis and they come over on a monthly basis as well. I think to do the work.

I've been using them for 15 years. They guys are the greatest in the world! They are always in uniform, dressed with a nice little I.D. tag and always leave a written note for us. They also offer fantastic warranties.

Massey was very professional. We have used them since we moved here. They come when I need them and charge a reasonable price for great quick work. I never have to have them come back out to re-spray.

HE WAS VERY NICE, HE LOOKED AROUND FOR WHAT HE THOUGHT MAY HAVE NEEDED TO BE DONE AND HE EXPLAINED EVERYTHING TO ME.

Fine. He left a report showing what he found and what he used to treat the exterior. He comes monthly. I have asked him to call me the night before he is due to provide service, so I can arrange for him to treat the inside of my house, if needed. He is good about calling and will work with me, for a mutually convenient appointment time.

THE PEOPLE ARE GOOD AND PROFESSIONAL. THE WORK IS AVERAGE. SOMETIMES THEY CAN'T ALWAYS KILL THEM, BUT IT MAY BE THE CLIMATE OR OTHER FACTORS. I DON'T NECESSARILY THINK IT'S THE PEST CONTROL COMPANY. ANY OTHER COMPANY WOULD HAVE THE SAME PROBLEM.

WE HAVE HAD THEM COMING OUT TO THE HOUSE FOR FIVE YEARS. THEY HAVE ALWAYS BEEN VERY NICE, VERY PROFESSIONAL, AND THEY SEEM TO BE DOING A GOOD JOB. THEY BRING TO MY ATTENTION DIFFERENT AREAS THAT MAY NEED TO BE CLEANED UP OR CHANGED. THEY DIDN'T HAVE TO TELL ME THAT. THEY COULD HAVE JUST INSPECTED IT AND GONE ON.