Response from JIMS PLUMBING & IRRIGATION
I am so sorry for your experience [member name removed], but I don't have your name or address in my system. I am just not sure of what you are describing regarding punching a hole in the wall from fixing a p-trap. That would be significantly difficult to do since it is just a connection to the stub out already located in the wall, This means that there would already be a hole in the wall so that the piping could be connected. The p-trap is a very simplistic repair that I have done myself many times at home, and I am not a plumber but the Business Manager should say something. Are you sure that you were not just missing an escutcheon plate? I wish that I had seen this review when you initially posted it but unfortunately I did not. That being said, if you had called us you would have been directed to my attention as handling customers that have questions or concerns regarding their service is just one part of my responsibilities. That I have been in my position for 21 years I don't think anyone would have been unsure of how to direct your call. That being said, I do have another customer with the same last name listed in our system but he is at a different location and has a different first name. The work we did for him was simply tightening a p-trap which again would not have caused a hole in the wall. Sincerely, Diana L Gibison Business Manager 407.679.4173