Heinmiller Heating & Cooling Inc

They have been doing it for 37 years. They came out in the middle of the night on a Friday night. They showed up. I have a maintenance plan with them. They troubleshot it. They didn't have the part, but were able to made it work for the evening. He took the sensor out, and came back the next day to replace it. They gave me a discount. Their price is competitive. They don't gauge people. He was at home having dinner and was out within 40 minutes after I called them. They show up when they said say they will. When you have a problem after hours and you call them, they will come out and fix the problem. They never give you a song and dance. They just tell you how it is. They are honest and give you a fair price for an excellent job.

Please with their service and had been using them for years.

I want to share something very impressive about my experience with Heinmiller Heating & Cooling. I purchased a Trane HVAC system from them 3 years ago, and unfortunately like many other people, the coil recently had to be replaced. From the time the system was installed, the freon ran out a number of times. The costs began to mount up. Finally, I raised the flag with the company. Mike researched the history of my service calls, and then decided to have a leak check done at their expense ($300). It was determined the coil needed to be replaced (warranty covered the parts and Mike is trying to see if Trane will cover the labor). After the coil was installed, again the system failed. My patience had now reached its limits. Very upset, I called to speak with Mike again. I'll tell you he was more upset than I was. I knew then that this company really tries to provide good customer service and care for its customers. He sent someone out and in the process determined that the drain had been plugged. I wasn't charge me for that service call. After investigating a bit I learned about two factors causing many HVAC systems to fail within a short time of being installed. One has to do with a declining quality of copper used in the systems, and the other with a new refrigerant requirement, which in essence is not truly compatible with the existing HVAC systems. HVAC service providers are suffering due to these two factors, which are beyond their control. Their reputations are being unfairly hurt. This company, Heinmiller Heating & Cooling really went the distance for their customer!

The subsequent times they’ve come out, they have done the annual maintenance service, which they check out various fluid levels and things like that. I would give them an “A”, I am pleased with their service.

I think they are all “A’s”, they have done a good job for us. We actually bought the unit from them. They come, they go in and open the unit up, do various steps on it and so forth, and then they leave. And then the air conditioner works. Workers are good.

Excellent, Tech was very knowledgeable and advised us on the health of the unit without trying to push us to a new unit right away.

I have been very satisfied with them. I am satisfied with them, any way you can think of. They did an out standing job.

I would use them again in the future.

They are very honest and will not rip you off!

My HVAC system was 17 years old and the last 2 service calls were to refill freon due to leaks that could not be repaired. So I saw the writing on the wall and instead of having it freeze up or otherwise fail when I was out of town or on a holiday weekend I decided to be proactive by having it replaced on my schedule before the summer heat arrived. I called Heinmiller for an estimate. They have been servicing my AC for several years. Tim Foster came out, sized the house, studied the installation locations and talked to me about my concerns. He then generated and estimate/proposal and sent it by email. I responded with some questions to which he responded quickly. After I accepted the proposal I scheduled the installation for a convenient day. The scheduled time was such that I could drop my 2 dogs off at day care for the day and then get home in time to greet the installers. They worked for about 9 hours. When they finished the installation looked very neat and was sealed up snug. The filter and drain line are easily accessible for changing and cleaning with out having to open any system panels. There is a drain line overflow switch. They added an equipment pad for the exterior unit. All work areas were cleaned up. The installers were very pleasant, responsive and professional. they waited an extra 15 minutes for me to return from picking up my dogs before the day care closed and then instructed me on the system. I appreciated that and was very happy with the installation. As the system ran I felt that the blower was very loud, much more than I was used to. I immediately called Heinmillers and they scheduled their usual quality control inspection to address my concerns. When Brian, the inspector, came out he went over the installation carefully checking the metrics for proper operation and he adjusted the fan setting down two levels. He also noticed that my configuration of breakers caused me to need a different sized breaker at the exterior compressor so he changed out that breaker. And provided me with the paperwork for the county permit inspector. I called Wanda at the office and asked her to schedule the county permit inspector on a day I could support, which she did. He came, the inspection went well and the job was complete. Heinmillers is a very professional business. They are punctual, respectful, responsive (on the phone and in person) and they take pride in their work. Start to finish there was not a moment of anxiety or frustration associated with this job which is the highest complement I can provide.

They have been very thorough from the first contact to the current repair. I chose them due to the very good price on the system I desired. They have been very accommodating, even going so far as to get set up with the manufacturer so I could get financing. I called this morning with a minor repair concern and a technician was sent right over. I am very pleased with their responsiveness and plan to use them for all of my maintenance and service needs in the future.

I was looking for a simple repair, but instead, I received a visit from a sale rep. When I asked why there was no work going to be done, his answer was " I forgot to tell you that"....The absolute worst business ethic I have seen. Would NEVER call them again.

I have never had an issue with him. He also put in a new HVAC in one of my rental properties. He is going to come in and fix up damage that another company messed up. Mark is their manager and he always responds quickly!

All -- I'd like to revise this review, this is the wrong Heinmiller. I meant to review Heinmiller A/C not Bob Heinmiller.

We found Heinmiller Heating and Cooling soon after we moved to Orlando in 1996. We have used them numerous times over the years and have never had a less than perfect experience with them. One of our two air conditioning units recently failed. They responded the same day, identified that a new compressor and air handler were needed, and provided us with several options for replacement. The option we chose was for a unit that they did not currently have in stock. They offered to install a temporary air conditioning unit (since it was summer in Florida - no charge) and called us a few days later to let us know when we could expect the new unit to arrive. A few days later, they installed it and even repainted the inside of the air handler closet (which no one will ever see except us)! Two days later, a technician came out to inspect the work and answer any questions that we had regarding operating the new system. He arrived with the government rebate paperwork filled out and ready for our signature. As luck would have it, our other air conditioning unit failed the next week. We called them back and they came out and installed a second new compressor and air handler on the spot. Ditto for the same great service and professionalism as noted above. We would highly recommend Heimilller Heating and Cooling. Having used many different contractors and repair companies in Orlando over the past 18 years and several construction projects and renovations, we can say from experience that they provide the best service in town!

My air handler stopped working on my Trane unit on Saturday. I called the company that installed my unit 8 years ago but they were not able to come until Monday afternoon. So I just started calling other Angie's List companies and found one that came out that day. The technician informed me that I needed a new blower motor module but they would have to call on Monday to find one and price it for me. The next day I did some research on the Trane website and saw I could find certified Trane dealers in my area. I thought maybe I could call one and they might either have in stock or be able to get it faster being a Trane dealer and would just use them to install it instead of the other company. On the internet if found the part to cost around $400 - $450. I called Heinmiller Heating & Cooling and spoke to Keith to see if they had the part in stock. Keith first off said that they do not sell parts over the counter which I understood and expected. I then told Keith my story. Keith took my model number and looked it up to find out that they had 12 in stock in the warehouse. At this point I am interested but I want to know what they will charge for the part as I knew it was going to be quiet expensive. Keith smuggled stated he would not give me the price. I said... uh ok and hung up. What kind of way is this to try to get my business?? Are you saying that you would not give me the price until you installed the part? There is no reason that he could not have told me how much they would have charged me for the part. It was not like I was going to buy it from Heinmiller and have another company install it. Keith had already told me that they would not sell it over the counter. If their price was within the price range I saw online I was going to have Heinmiller install the part. Because of this bad business decision I will never use Heinmiller Heating & Cooling for any of my needs.

They did a great job and charged a very reasonable price. Furthermore, they responded quickly, and it was quite easy to get in touch with them.

I called three Angies List providers and they came in the lowest by thousands of dollars. When I called to get the service performed the said that they had left out the part about 5 ducts and increased the cost of the job by over 2000. Needless to say I was disappointed in hearing that news, but it still was lower than the other bids, so in the end it worked out. They came out and did great work, love the unit, needed electrical work done and do to the detail of the shape it was in, it took about three weeks to get that done, and Heinmiller never bothered me about paying them any money for the work that was done, instead waiting to get it when the job is complete. That part surprised me, considering some people will not start work without a downpayment.

I got home at about 8:00 and my house was hot, like 85, so I got dizzy and I called them. They came out to see what it was, and they were really quick about it that time they answered the phone and it turned out that it was a motor and there's only one thing you could do. It was $59 for the service call that night and said I need a new motor and he'll get hold of it the next day and he did buy. I called the next morning to just check and they had found one here in town so he came back at 2:00 in the afternoon and put in a new motor and went over the system supposedly. They did it promptly, I was happy. The only thing I was concerned about was that 2 weeks later the drain was clogged and I had to get other people to come out after hours because the drain was clogged which caused the whole air conditioning unit to shut down. Fortunately that man was very nice and told me what was wrong and that I wait until daylight, that it was cheaper to get it fixed. I've been using Heinmiller Heating & Cooling Inc for about 25 years. There's nothing in particular about them that I like that's why I chose to stay with them, it's just that they installed the unit, it seems easier to deal with the person who installed the unit and it's pretty long lasting and it's easier to deal with the same company coming once a year to service it on such than get somebody out because they want to start trying to sell me something new and different. Their prices were fair.

We found them on Angie’s List. They were very helpful, timely and quick. Their communication was good. They worked with our renter really well to figure out when was the best time to take care of the unit.

I called Heinmiller (based on Angie's List recommendations) Sunday morning about 11 am. I got a live person on phone and told him my issue. Someone called back within half hour. He said he would be there at 3 pm and actually arrived about 2:50 pm. He worked for couple hours and got it working. He was very professional and explained everything to me. There was a charge for Sunday service but I found it minimal. I intend to have them conduct my regular AC maintenance. Thanks Angie's List!

My A/C wasn't cooling, I thought that the problem was too little coolant, the tech found adequate coolant but another problem that he quickly fixed all for the price of a regular service check up. The tech did not even try to "up-sell" me, I was very pleased. My A/C wasn't cooling, I thought that it was short of coolant. The tech found another problem that he quickly fixed all for the price of a regular check up. I was very pleased that the tech did not even try to sell me additional pricey services.

I've been using Heinmiller for years. They are fantastic! My central a/c unit is over 20 years old, and I cannot afford to replace it. Heinmiller is sensitive to that fact, and they visit annually to help me keep the unit running. Every year, they clean it out, replace the freon, purge the drain lines, and make sure that everything is tight & secure. I've used them for emergency service, and they've come out same day. For non-emergency calls, they'll come out as soon as they can, generally within a couple days. They are punctual and always call before they arrive. In many cases, I've not been home when they visited, and they have no problem checking with the neighbors to get let into the house. It's a marvelous convenience to know that they will do the work even if I'm not there. And I relish the fact that I can TRUST them!!

Quick efficiant clean on time and perfect. Thank you.

Called the company after hours since the site says they offer 24/7 service. Left a message with the answering service for someone to call back and never heard from anyone.