Flynn's Tree Pros

Do not trust anything they say even,if you get in a text. For Hurricane Helane I had an oak tree land on my roof. I asked them one week before coming out how much and what they would do by text and I told them they needed a crane. Scott told me through text that he would remove the entire tree. I sent a second text to verifiy with him and he said"Yes, whatever hit the building. We will remove, if there is a log attached to it still. We will remove that as well. when they came out, they could not do the job, because they needed a crane. So, I had to wait until next week after taking 1 and a half hours of my day to meet up with them, because I live 40 minutes away. The second time they called me from 813-863-0511 I did not get his name, but he reaffirmed that they would get the entire tree. I went out to meet with them and at the end they said they would not remove the bottom of the tree which stands 10' roughly even though I have two texts from Scott saying he would and the person who called that day said they will. They said insurance won't pay for it which he did not mention in any of his texts even after asking the second time. He did not even offer me a cost for me to pay to get it removed, Since he had the equipment and the men out there already. Very inconsiderate. He had the crane, men, and bulldozer out there. It would have only taken 10 minutes. He said whatever it took to get the job. I could have gotten another company to do it that was honest.

Scot's team was amazing. There was a branch hanging precariously over our house and they carefully brought it down in sections without touching the roof. It was a large job and they were here all day. They were careful of the existing plants and made sure all the debris was removed before they left. We'd entrust him with future work.

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The crew was working across the street and agreed to some over the next day to take care of several tree limbs. We appreciated the quick response - hurricane season is underway.  I was not home when the project wrapped up - my husband let me know they told him they could not take down one of the limbs as it was too rotted and dangerous, but that it would fall straight down. They still took the check for the whole amount and also let us know that the tree should be taken down soon and offered a price for that. I did call to follow up after they took the check but did not hear back.  If we were to go back we would have liked to have made a decision about the tree removal rather than prolonging the problem. From their perspective they were getting ready to move on to another job in a different part of the state and were helping me out so I could protect the house - getting it storm-ready. 

After having a few landscapers come by prior, though, they were the first to actually identify the rotting areas.  If you look online there are several amazing videos showing their work from great heights, I looked afterwards and saw them.  Definitely professionals and part of a family operation. As they left there were a few small broken limbs left around so for our neighbor that was a problem; we had several things to take to the curb anyway and did not mind. There were a few left dangling in the tree which I would have like to have had removed. We did let them know that it was OK if the wooden fence was broken as we plan to take it down. Later I read a comment about the company elsewhere online in which the person noted that the crew said a limb was too rotten to be taken down. 

So if working with them I would clarify up front that the rate would be adjusted if it turns our that limbs would not be taken down - I am not sure if this is common in the field. I would also have asked for the cost of removal versus pruning and I would consider whether or not a crew with more than climbers (with a bucket truck) is a better way to go to make sure the whole job would be within reach. Within this review I noted I would not work with them again. This is because I will need the whole tree taken down I am not certain they are equipped to do this and I did not hear from the owner except when I called to ask how to make out the check (he called right back then.) Overall they worked very hard and brought experience and expertise that others had not. In the scoring about "price" I am uncertain because of the aspect of the work they could not complete. I marked this as "fair" - a "C."  They rate a definite "A" for responsiveness and punctuality.