Fields Appliance Service Inc

Description of Work: .

Description of Work: He replaced a module on my Kitchen Aide Gas Grill. They have been trying to repair this for months.

Description of Work: Came to correct washing machine going off-balance (under warranty) banging noise and shaking.

Description of Work: They were repairing my indoor Jenn-Air. I have an inside Jenn-Air grill and we were having problems with it cycling on and off without actually heating up.

Description of Work: Warranty Service for Samsung Appliances.

Description of Work: If you want to deal with a company with a bad attitude, this is the company for you! This past Saturday afternoon, we noticed that the upright freezer in our laundry room was not working properly. We tried to call Fields Appliance Service but their office was closed and there was no way to leave a message and they did not provide an emergency number. Their ad in the phone book said that an appointment could be made online. Therefore, we went online and made an appointment for the following Monday and received an email confirming the appointment. When we did not hear from them on Monday morning, we called them and were told by the person answering the phone that all of their technicians were busy and there was no way that they could possibly accommodate us. When we explained that we had received a confirmation by email and that we were at risk of losing everything in our freezer (we had just stocked it), we were told that someone would be here between 3:00PM and 5:00PM. This person proceeded to ask for the Make, Model and Serial Number of our freezer. When we told her that we had provided all of this information while completing the online service application, she very rudely replied that her copy of the email did not contain this information. A technician by the name of Anthony did arrive in the afternoon and his attitude was even worse than that of the person answering the phone. He wanted $89.00 to look at the freezer and determine the problem. We gave him the $89.00 and he checked the freezer and then proceeded to go and sit in his truck "to see if something or other" he had done would result in a temporary fix. He sat in his truck for approximately 30 minutes and then told us that he had determined we would need to order a part for our freezer. He quoted the price of $85.73 for the price of the part and the price of $164.00 to install the part. After dealing with the rude receptionist, which is your first impression of any company, and then the rude technician, we decided not to deal with this company any longer. Rather than tell the technician that we did not want to use his services, we very politely told him that perhaps we would call back on Wednesday, as we were going to be busy on Tuesday of this week. To this the technician very rudely replied, "Well, even if you DO call back on Wednesday, I won't be able to come back until NEXT week!" We are looking for another company to service our freezer.

Description of Work: Fields appliance is fraudulant and deceptive. They have tried to repair the iced over freezer on our 48" Kitchen Aide 4 times in the past year for a whopping $1,300. They last charged me $433 for a defective inverter board. When they came back out and saw it was defective, rather than replacing it, they gave us ANOTHER $1,200 estimate for a complete system rebuild (2men x 6hrs at their standard $100/Hr rate). We got Orlando Ground (407-234-8327 at $45/hr) to repair it (and that same inverter board was only $117), who guaranteed that if they didn't fix the problem, we wouldn't pay a dime. When we asked for a refund from Fields Appliance for the defective part and labor, they refused, insisting they get another crack at repairing our fridge. I've lost all confidence in this company.

Description of Work: Four months ago we had Fields Appliance Service Inc to replace a push button on the AC control panel.

Description of Work: I usually use Fields Appliance Service Inc. and the last time that I used them was 2 years ago to fix a washing machine.

Description of Work: Removed sock from drain inside the washer.

Description of Work: Repair front loading washing machine that is still under warranty.

Description of Work: Replaced broken icemaker on my 22-year-old SubZero freezer.

Description of Work: I reported a minor issue with a microwave hood light. Unfortunately the manufacturer has made service to replace this light so difficult that a technician would need to bill hours of work. Not the technician's fault.

Description of Work: They repaired my dryer.

Description of Work: I had a Roper (Whirlpool) microwave under warranty for repair. They did not have a repair person, so they came to pick it up and repair it in their shop. The first visit went well, the repair man told me that I could get this covered under warranty. Long story short, after many calls and minutes on hold with Roper, they decided to cover the cost of the repair and parts under warranty. And would authorize the parts. I notified Fields. I was told that Fields had called Roper for an authorization number and were waiting a call back. I called a week later. Same story. I then called Roper, and the representative stated that Roper was waiting for Fields to call for the auth number. I had Roper fax Fields the auth number. I called Fields that day and told them to look for the fax. I called 2 days later and they said they were waiting for parts. The next call I made a week later, the Fields rep. said they didn't know if Roper was going to authorize the parts, or if they were going to replace i

Description of Work: Our Maytag dishwasher had been recalled.

Description of Work: What work? Jim came and sat at the kitchen table, said the he will not touch the appliance without a model and serial number! It was a rip off! We had an old electric range. It had been working fine until a week ago when all the burners stopped working. The oven was still ok. After looking at Angies List, called Fields Appliances on a Friday. They promised to come the following Wednesday between '1 & 5'. On Wednesday when we asked for a specific time they rescheduled the appointment for the following Monday again between '1 & 5'. They were rude and argumentative on the phone.

Description of Work: Replaced drip tray and ice-maker line.

Description of Work: I have a 30-year-old refrigerator/freezer with a door opening problem. I have been told by another repair company it was not repairable, and I paid $100 for that information. The Fields technician replaced a part, fixing the problem, within 30 minutes.

Description of Work: My dryer was not heating. The technician determined the cause to be a burned out thermostat. The estimated cost to repair was about $200, but since the dryer is over 10 yrs old, I decided not to have the repair done. I paid $100 for the service call and the diagnosis/estimate.

Description of Work: IT WAS $65 PER HOUR AND $100 FOR LABOR. A CIRCUIT OR SWITCH WAS REPLACED IN THE REFRIGERATOR.

Description of Work: IT WAS WORK ON THE REFRIGERATOR. THEY CLEANED OUT THE FILTER AND THEN REPLACED A WORN PART.

Description of Work: I BOUGHT A NEW REFRIGERATOR, AND THEY HAVE REPLACED ALMOST EVERY PART IN IT. THE LAST PART HAD SOMETHING TO DO WITH THE DRAINAGE. THE REFRIGERATOR WAS LEAKING WATER FROM THE BOTTOM OF IT.

Description of Work: They performed warranty work on Kitchen-Aid side by side refrigerator (as the ice dispenser would not dispense crushed ice). Then they replaced gear at the bottom of in-door dispenser and replaced in-door dispenser container unit.

Description of Work: WE HAD BEEN IN OUR HOUSE ALMOST A YEAR AND I DIDN'T FEEL THE OVEN TEMPERATURE WAS WORKING CORRECTLY. IT TOOK ME FOREVER FOR OUR FOOD TO BE COOKED.