Elite Chem-Dry

Things went well. The company responded to me the slowest of all the companies that I contacted, but I chose them because they had a specific product for pet urine. The price I was told on the phone for the urine product didn't match what I was told in person, so they need to work on what they are communicating to their customers. However, the actual cleaning was smooth sailing. Very pleased!

They arrived promptly the morning of our appointment. They used an instrument to test the carpet and find out exactly where the urine was. Once they discovered where in the room it was, they cleaned it with their special process they use to eliminate pet urine odor. They also cleaned the rest of the carpet in the room. They were finished in about an hour. It took 2-3 days to completely dry out where they had treated for the urine smell, and ever since then the smell has been completely gone. We thought we might have to replace the flooring in that room, but after getting Elite Chem Dry to clean the carpet, replacing the flooring was no longer necessary. It was a little expensive, but it was worth it to us to have our room no longer smelling like pet urine. We would highly recommend Elite Chem Dry if you have a similar need.

Wonderful. They were honest when arrived and said they wouldn't be able to correct issue on sofa with a cleaning then while here I found out they did tile cleaning which I had desperately tried to find someone who wasn't outrageously expensive and they weren't. Floor looks new. Very happy.

did a great job, expensive but worth it.

Excellent - employee worked hard from the minute he arrived and chairs looked great!

Good job; process leaves very little moisture in carpets

Great! Very professional and responsive.

The first time is was just okay but the came back and did a superior job.

It went will; the young man was very friendly and informative.

Very professional and courteous. also gave me quotes to be honored for other items I may get cleaned.

Excellent service. Tech arrived early. Professional and focused on the job. Carpet looks New. Made recommendations on maintenance. I will definitely rehire this company.

They were very responsive and thorough. On the initial call, they asked for measurements of all the areas and gave me a quote based on the exact dimensions of my rugs, carpet and couch. When they arrived, they were on time, very professional, and did a GREAT job of communicating what they were doing and why. Got most stains out and offered potential solutions for one area that they could not remove the stain from. The price was almost exactly what they quoted me (I was off a few feet on my measurements). Spending nearly $400 (after the Angie's List discount) seemed a bit high to me for the small rooms, rugs and couch that were cleaned, but it seemed close enough to the competitors I had called and I was so happy with their service, I didn't mind paying a few dollars more (again, not a huge increase over their competitors, but certainly not the cheapest in town...you get what you pay for). Most importantly, the owner of the company, who apparently takes most of the jobs, seemed genuinely interested in my satisfaction and appeared to be an honest and sincere business person. You don't find that every day!

I am DELIGHTED with the results - honestly the carpets look like new! Plus, Alex, the Technician, was great!! He is very knowledgeable and articulate in explaining the process to me. I've used many different rug cleaning companies in the past -- But, from now on -- I'm ONLY going to use Elite Chem-Dry -- It's such a difference!!

Great. Alex was ontime and very professional. He was done in 90 minutes and was focused on job...and did a great job.

Only one that was able to get the job done. Repaired the work that other cleaners failed at.

Quick and effective. Removed some pet stains from my dog. Wasn't able to perform the service on the initial visit because of rain but scheduled me back in and was very accommodating.

extremely well. very pleased

The provider was on time, professional, and did a great job.

They re-arranged my appointment. from 1pm to 10am. At first I thought that was a good thing. But then that morning they called to say their first appt cancelled could they come early. I was coming in from out of town so I said no. I really could not make it earlier. They showed up early anyway. I was not ready for them. I had to rush to get the floor cleared and furniture moved. I chose them because a friend recommended them and because of the reviews on angies list. past reviews said they worked really hard to get the stains out and went above and beyond. That was not the case. They rushed through, said the stains would not come out and were in and out in less than an hour. I know that there were stains that were difficult but i felt they didn't even try. Overall the carpet looked like I gave it a good vacuum and nothing more. I was very disappointed.

Number 4 was an issue. When the providers came out, they simply cleaned around all furniture without moving anything. This was not heavy stuff; for example, one item was a baby changing table weighing less than 10 lbs. Another item was a children's piggy bank. When I contacted the provider and told them about this, they sent the crew back out. However, when they arrived, they said: "no, we don't move any furniture." So these two grown men stood there and watched me as I moved everything by myself, and only then cleaned the remaining areas. The whole reason that I purchased this deal was because I knew my pregnant wife would be home for the appointment, and I wanted someone to move the furniture for us and clean the carpets in my absence. For the service that we received, which was an accumulated total of 20 minutes of actual carpet cleaning in 2 small areas and literally nothing else, the price should have been half of what it was. While the carpets are extremely clean and odor-free, and the technicians were polite and worked quickly, I didn't get the service outlined in the deal I purchased. UPDATE: The owner, Isaiah, contacted me personally upon seeing this review and was very courteous, professional, and apologetic for the issues described above. He told me that the technicians were misinformed about how he conducts his business and that he has corrected the issue. He also offered me numerous consolation services to rectify the issue, which I accepted. He is going to personally come to my property later in the year and sanitize my carpets free of charge (one of the many services that he offered to provide, including a full refund). This was a breath of fresh air: to hear a local business owner go to such lengths and do whatever he can to maintain good relationships with his customers and make sure that they are satisfied, even at a cost of both time and money, is what I consider model behavior for any company, large or small. Based on this, I would definitely use Elite Chem-Dry again.

AWESOME, he started the work on and would not leave until the hair color was gone from the beige carpet. He called the next day and followed up on the work done the day prior. He wanted to know if the color was matching. I can tell you that you cannot tell there was hair coloring on the carpet. I will definitely use them again. This was my second time and will not use another company.

Flawlessly. They arrived a little earlier than scheduled. Worked quickly and efficiently, and their work was fantastic! I have been using them now for about 4 years and I wouldn't use anyone else!

everything went excellent! great guys and did a super job. the floors looked AMAZING when they were done.

Overall they did an excellent job. There were a couple of spots they could not get completely clean, but they were hard to see, and they were honest about it.

The team of 2 arrive on time, were courteous, kept me informed, offered suggestions and helped moving furniture back into place. This is my 3rd experience with Elite and I will use them again. Excellent work.