CONWAY APPLIANCE & REPAIR

Great, had it fixed in less than 10 minutes. Very courteous and friendly.

They're very good. I just called them back again for another appliance. He was courteous and came right over. We've been dealing with him for a long time. He fixed what was needed and didn't try to sell something else. He just fix it and leave. I'd definitely call them again.

I accidentally dislodged the stovetop on my range. This caused the stove to arc and shut down. When the repairman from Conway Appliance came out he looked it over and told me stovetop needed to be resealed to the range. He didn't have silicone so, rather than getting the proper materials and coming back to do the job right, he told me to do it myself. Then he collected his money and left. . I tried to do this twice myself and it shorted out again. Very frustrated at this point. I called back to Conway Appliance and explained my ongoing problem, I heard the receptionist call back to the repairman. Rather then coming to the phone and speaking to me, I heard him say, " tell him to call the factory". I tried one more time on my own and completely burned out one of the burners. Now I'm out the money for the new burner too. When the part comes I I will definitely is another company to install it and reattach the stovetop. This company has good reviews and that is why I used them, however my experience was certainly underwhelming.

The tech showed up the morning of December 12th 2014, a Friday by the way, and after evaluating the fridge he found the source of the problem which was a missing tube that connects to a collecting water pan underneath the refrigerator. We agree that the repair would take place on Monday December 29th 2014 since I was traveling for the Christmas Holiday and that would also give plenty of time to order the part and receive it for placement. I missed the appointment on December 29th, which the tech showed up at my home, and I did not cancelled the service. The next day, December 30th 2014, I called the company and acknowledge my mistake and we agree to reschedule for January 5th 2015 from 1-2pm. I was called at 2:31pm on January 5th 2015 to inform me that they cancelled the appointment on me and additionally to the 45 dollars on labor, 25 dollars on the part, they will add a 70 dollar travel expense as well. Now my issue is not the total amount they where charging for my missed appointment but the fact that they cancelled on me late after I made arrangements at work, making it seem like they where being vindictive and unprofessional.

After arriving before 1pm and waiting at the rental property for 40 minutes I phoned the office to ascertain what time the technician would arrive. (hoping it would be within the approximate 20 minutes range as scheduled by THEM.) The "gentleman" on the phone was extremely unhelpful but let slip that the technician had not left the office yet. I asked him when he would be arriving and he told me "it is impossible to say". I tried to explain that using Google maps it would be very easy for him to make a good estimate of the travel time from his office to the address. I was shouted down by him and he told me that I had better use someone else. IT IS VERY OBVIOUS THAT THIS COMPANY IS NOT IN BUSINESS TO SERVE THEIR CUSTOMERS OR EVEN TO HAVE ONE SCRAP OF RESPECT FOR THEIR CUSTOMERS TIME. NO, THIS COMPANY IS IN BUSINESS TO PLEASE THEMSELVES AND TOTALLY AT THEIR OWN CONVENIENCE. Someone should advise this very rude and interrupting "gentleman" that we are in the year 2015 when GPS and Google maps gives almost exact estimates to travel time. I was not asking for an exact estimate, just an approximation. My office is just 4 minutes away from the rental home, so it seemed extreme to me that this company would not give me an estimate of how long they would be. Needless to say that unless they had a time machine they would not have arrived by 2pm. I guess the variable would be when the technician "felt" like leaving the office! Perhaps that was the part that was impossible to tell!!!! Upon getting back to my office and scheduling a very polite service I have found out that the travel time (according to Google) from their office is 45 minutes. So they would have been deliberately late. GIVE THIS COMPANY A WIDE BERTH AND USE A COMPANY THAT ACTUALLY CARES ABOUT THEIR CLIENTS!

Thank you, Angie's List, for saving the day yet again! I heard a clicking noise coming from my Kenmore refrigerator at about 1:00am this morning and immediately consulted Google to see what this meant (a relay or motherboard issue). I then read through your list of appliance-repair providers and all of their reviews. I called Conway Appliance this morning and spoke with Darlene, who was so pleasant and professional. I was given a one-hour window in the SAME day, which I also appreciate, not the four-hour window most businesses provide. Mark, the owner of Conway Appliance, came out on time, was pleasant, knowledgeable, and troubleshot and replaced the relay. I used to call Sears for repairs but never again. I am so happy and relieved!

He was knowledgeable and worked quickly.

My repairs failed. He was pretty expensive. I won't use them again.

Great! The tech showed up during the timeframe committed; all costs matched the estimate and quoted service call fee. One part was not available; however, I was not charged a second service call fee and the tech followed up as committed to make the final installation one the part was received. He even cut me a break on the dryer switch installation since it was a quick job.

I called their office Monday morning to schedule service on my garbage disposal that wasn't working and their office said they could have someone to my house that very same day between 2pm - 5pm. They were there by 3:30 and it only took about 15 minutes! He got some debris out of the disposal but could hear something else in there that he couldn't get out. He said he would try something (putting ice down it and grinding that) but if that didn't work, the disposal would have to be replaced. But he did the ice thing and BAM! Like magic, disposal is like new again. Granted I think the $114 for 15 minutes of work is a bit steep, but it could have been a lot more if I had to replace the whole disposal. I was very happy that they were able to quickly get out to our house because I had been playing phone tag with another company who would not set up a time with me and just would call me and say and quot;Hey I can come nowand quot;. Of course it was never when I was home. Conway Appliance and Repair was extremely professional and I will definitely use the for future needs.

Professional, courteous and were here when they said they'd be here.

Owner showed up on time and could not fix the problem. Suggested we get a new refrigerator because the repair - parts and labor would be costly. Paid for service call. Owner provided Angie's discount. We ended up fixing the problem ourself without replacing the door or the entire refrigerator S suggested.

They are doing great. We have different units for rent and we're using them a lot like not for only once.

I originally sent a request through Angie's List however they never responded back to me. I ended up having to calling the location directly. At that point I was able to make an appointment however I had to wait a few days before I could get a repairman out as they are closed on the weekend. They were not willing to work with me on the appointment window. I understand they have to have a window but I was asking if they could call 30 minutes prior to arriving at my house so I would have enough time to get home from work and they said no that all they could do is give me the window and they would show up within that window. Needless to say I ended up missing more work than I needed to as they showed up closer to the end of the window than the start. Once they arrived everything went fine. They repaired my dryer in less than 15 minutes and were go. The price was quite high but now-a-days what repair service isn't.

Conway Appliance and Repair are excellent. I was told by another service provider that I was going to have to replace the entire refrigerator. He said, "Absolutely not" and that it needed a motherboard. He charged me half the price that the other provider had charged. He's been out here before, for the clothes dryer and the refrigerator. I've had them in three times. They were under the price of everyone else. I called them about 3:00 in the afternoon when my freezer stopped working. They managed to pull a man off of something and sent him to my house immediately, to fix my problem and then they went back to the job they had been doing before I called. They're excellent, all the way down the line.

I use them for most of my appliance repairs. They were able to fix the problem with the ice maker by replacing it, when another company wasn't able to.

It went great! An A score all the way around. They are on time, punctual, very friendly and honest. I'll definitely use them again.

I called and left a message, but received no return calls.

Customer friendly. Good service

Wanted doors on washer and dryer flipped. Didn't do the washer but I understood why. However, did the dryer but used the wrong door handle and it looked poor. I called them and they talked around the issue. Finally, the Aggressive Appliance guy, who was at the house to install another appliance fixed it

Conway Appliance Repair required a credit card to initiate service on a refrigerator in our rental property. We told them our tenant would contact them to set up a service call and we asked to be notified when the service date was set so we could be present. We also said we wanted an estimate before the work was completed. We discovered the work was performed without our permission only by finding a charge on our credit card statement two weeks later. In addition, the refrigerator repair was not adequate and the refrigerator was exhibiting the same problems it had before Conway Appliance performed the service. When we called Conway Appliance to let them know we were unhappy about the unapproved service call and the inadequate repair, we were treated very unprofessionally. We called another repair company who made the repairs very adequately and professionally. The new company did not require a credit card to initiate service and the service professional called to get approval before the repairs were made. We were told it appeared all the original factory installed parts were intact on the refrigerator before the new company made the necessary repairs.

They immediatly new what the possibilities were and decided to do the cheapest fix first. They said if that didn't solve it then a motor was damaged might need to be replaced - but let's try this first. It turned out that the first fix solved the problem and saved me from spending alot more money. The refrigerator/freezer has been working great now! Wish I had called them sooner! I was dragging my feet because I felt it was gonna be REALLY expensive.

Repairman came on time. Looked at dryer and told me it was too difficult for him to move the appliance out from where it is. I told him that my female room mate moved it out all by herself, he still had objections. Said he would have to come back with another guy to do the work which would cost more than the stated price. All in all, it seemed to me that he just didn't feel like dealing with the awkward placing of the dryer (stacked units in closet). Good thing: He didn't charge me for the service call!

Overall this was a satisfactory experience. We recommend this repair company for those living in southeast Orlando.

I have used Conway Appliance Repair since I bought this home in 1970. Have gone through several generations of the family. They are always responsive, courteous and professional. I keep their magnetic number on my fridge and would not call anyone else.