COASTAL DELIVERY

Coastal Moving Group was one of the many moving groups I contacted about moving from Fort Myers to Orlando. The sales representative was great and found me discounts to make the move cheaper than other movers. He even was able to get some of my large items scheduled for donation at no cost as it was to benefit the community. Those reasons alone are why this has earned two stars. It was all downhill from there. We were told multiple different stories on how payment worked day-of. One story was only cash, money order, cashier’s check, or Zelle. Another story was Venmo being accepted at both pickup and drop off. Another was a combination of both. Four days before the move, I was contacted via phone at 4:45pm while I was unavailable. This was to confirm the inventory list, which had changed since the initial quote. I also received a follow up text, which I replied to shortly after, indicating I was available the entire next day. I received no response. I then attempted to call and leave voicemails the next two days, until someone finally answered the night before the move, telling me it was too late to change anything. Day-of (at 4:15pm) an enterprise truck showed up and another company that mainly spoke German came out to complete the move. They came inside and immediately sat down on my furniture (without asking), used my restroom that had just been cleaned, and began taking measurements. They also told me that it would be a large upcharge to take the furniture to donate. They then told me they wouldn’t help me take it to the dumpster either. One even asked me if they could keep it for themselves (which was the only way for them to take it out of the apartment). They then told me the cost would be $1,200 more expensive (I had 15 boxes more than quoted) and asked me if I was okay with that. I told them I had no choice, but that I would call Coastal’s dispatcher to discuss it. No one answered, even though their documents list this number for day or communication. I called all other numbers I had, no one answered. They moved the items to their truck, and they assured me they would complete the move that day, even though my ETA to the new home was 10:30pm. I arrived and moved items from my car. They showed up at 12am and struggled to pay as I didn’t realize that Zelle only allowed payments of $1K per 24 hours. They would not take Venmo. So I had to go find an ATM at 12am. They then rushed through the move of the items (I also rushed them as it was very late). They left furniture wrapped and cracked two dressers. I called Coastal back the next business day and of course got a voicemail. I have not heard anything back.

prompt, professional service--best moving experience I've had

The men were pleasant and professional. It took a little longer than expected because I had not measured my door opening, however the men worked carefully and quickly to get the pieces in place. Everything was and quot;yes maam, no maam.and quot; It is refreshing to see men in this sort of trade with manners. I would certainly use them again.

They did a good job. They were very careful with the furniture. Everything was done perfectly. The price was reasonable.