Brownie's Septic and Plumbing

I’m not a person that has ever written one these reviews but I feel potential customers should know what I had to endure. I had a full tank and drain field replacement. I started this process in January and they finished the work 06/28, not to mention I didn’t receive the updated invoice until 08/06. Communication, setting expectations, and executed work have all been horrendous. Communication - I’m not going to list all the scenarios but I had over a dozen different times where I had to call follow up on a situation that they could have alerted me to. Setting expectations - Everything ran late with no follow up. Aside from the obvious 5-6 month timeframe, I woke up early, called out of work, and cancelled plans for events this company never showed up to. Executed work - The main driver for this job was to relocate my tank and drain field so I could build a larger shed in my back yard, all of this was explained to them. 2/5 of the drain field was placed in my build area forcing me to change plans with my contractor and I will need to build a much smaller shed. Additionally they killed my plumeria tree, concaved a wall on the existing shed, dented my chainlink fence, severed my internet line and wrecked my yard beyond what I thought was possible. I was reimbursed $250 total, with $100 being the internet cord. I would have never agreed to do business with this company if I know the level of indifference. I hope this review will give new customers pause.

Horrible experience with these guys. They came didn't listen to me as to where the leak was in my plumbing, cut out big hole in my wall that was unnecessary instead of going in the crawl space which he refused to do and didn't fix my problem whatsoever because it wasn't in the wall. Now I paid $200 for them to come out and screw my wall up and not fix my plumbing problem and I have to pay to fix the wall and I lost $200 don't call these guys!!!!

Call Brownies Oct 2022 sine they had pumped my septic tank April 2022, told the lady in the phone I didn’t know if it needed to be pumped but water backed up in my showers and drains slow. A plumber had been out a few days before and scoped my lines for any blockage but not any. The guy came and my husband was home and he just pumped the tank told him it might last a week plumbing issue. Charge $375 and it did nothing shower still backed up and when I got the report it said drain field was draining slow. The guy never mentioned it. Very disappointed I paid for a service I did not need.

This company is a fraud. They pumped my septic system in April 2022. Tenants started to have sewer issues a few month later. I hired another to inspect and they found that the inlet tank was not pumped. Don't use this company for anything.

Mark was very knowledgeable and professional. He did great work and when needed,

Great, they knew exactly what needed to be done and they completed the job. Very responsive, came out the same day. Wouldn't use any other plumber.

Everything is great! The technician picked out the perfect faucet and fixed a problem that we have had for years while doing it. My mother can't drive so the tech went and got the faucet for her. Will definitely use if I need a company again

Excellent service from Brownies. We’ve used them twice in a month. Prompt and knowledgeable staff. Highly recommend

They completed the repair quickly and with minimal disruption. I would recommend them to anyone needing plumbing work done.

They are the most honest people in the business. Worthy of your complete trust. Beyond excellent service!!!

Sales person was great & answered all questions. Their price was way to high. $2,000.00 over my price from another company.

called on Saturday and the emergency on call tech got back to me with in 15 minutes after talking with him i decided to wait until monday morning for service he said he would put in my order . On Monday morning a tech contacted me first thing in the morning and said he would be to my house within 30 minutes. He showed up and took care of my probelm

Showed up on time, completed the job with no issues at all!

I have not scheduled a timing for work to be done as of yet.

Brownies Septic was quite response and provided a quote the same day. Since I am still getting Quotes and applying for a Permit, no final decision has been made.

Javier, Javier & Javier. Dude saved me big time. Will have them over for my septic soon because of Javier.

Tech was very professional. I was worried because I did not know exactly where my tank was. He found the tank quickly and only had to uncover a small area to find the pump out lid. The tank was pumped and cleaned quickly. I am very satisfied.

Very well - prompt and professional.

It went real fast and quick. Technician knew what she was doing.

Rene was for informative and professional. Actually showed me the system and were everything is located. Went about and beyond the job requirement. Great Customer Service in office and in the field. Thank you. Would definitely hire again.

The pro that came out was awesome and super professional.

I just moved in to a new house and already had plumbing issues in two bathrooms! I immediately called Brownie's and spoke with the plumbing manager who was very pleasant to talk to on the phone. He got someone to come out right away. Thomas came out and fixed my toilet and was nice enough to fix another issue I didn't even know I had. I will definitely call Brownie's again for any future problems!

$800 later things were fine. Unfortunately, less than six months later exactly same symptoms. Down to plumbing fixtures in the house that were affected. Afraid to call them about warranty because I don't trust them. Figure they will find excuse charge me again.

They came do the work a few years back. To replace both septic tank and drain field. We had issues with them back then, with leaving a lot of dirt in our property and having a really hard time with them them removing the mounds of dirt they wanted to leave in our front yard. I probably still have a 2 feet raise in the median on the sidewalk from when they did the job. Back then I didn't think it was enough to write a review about it, but just a few months ago we had our main drain pipe replaced and the plumber was telling me none of the new piping that Brownie's had installed was glued, it was all just put together. Still water under the bridge, didn't write a review. Then just today we had the tank pumped for the first time by a different company and the pipe holding the filter in the talk just fell into the tank when the men were putting the filter back in. Then they wiggled the "T" connection and that just came off too. None of that was glued either!!! I'm not sure if that was a one off that they weren't paying attention but I just want people to be aware of our experience and hopefully you can find a more thorough company.

Worse nite mare ever. Worker broke my irrigation ( I was told they would fix it ) was not done !! I was told before the job was started that they wouldn’t go on my driveway and they did , when the job was complete there was a pile of dirt on the top of the busted up driveway . Three weeks later I was emailed a final bill that was more then I was quoted ?