Bright House Networks

Had to return my own box to the office

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They are acceptable and they do everything. There are power outages and things that cause problems but it's not their fault. It's just the equipment we have it reset all the time. They do what they can do and I guess everybody complains about the cable people and we don't complain as much though. They come when they say they are going to.

Most of the time they are good but their prices are skyrocketing. I don't have a choice out here. The speeds are even less with another company. When I do call about an outage, they tell me our area has an outage and they don't know when it's going to come back up and they don't provide any compensation unless I actually go in there and complain about it. It should be done automatically. Prices are outrageously high. We do have buffering time and it goes down at high traffic areas at high traffic time. It doesn't go down all the way but it goes down about 2 or 3 megs. Their responsiveness is slow because the line is busy. They said they came but they never came. They marked it down as they came here and no one was here. I told them we were here all day and they apologized and said they can take me up for next week.

The install was free and their service is $78 per month. They got here on time. They cared about their work, polite, efficient, quick, and came during their 2 hour window of showing up. They came 2 days after I signed up.

I have the premium package. They are not that bad, it just seems expensive. You can get in contact with them fairly easily and they will help out and fix the stuff.

GREAT. PROBLEM WAS IN JUNCTION BOX WHICH AFFECTED MY NEIGHBORS. TAKEN CARE OF AND I WAS VERY HAPPY!!

They are actually a good company. They have excellent customer service. they're on time all the time. I would use them again in the future.

We use Bright House for our home internet service. We have been with them for years and endured a number of what seem like arbitrary price increases for the same service. Unfortunately we have no alternative at our address. On the bright side, they are extremely easy to work with for replacing broken equipment. Our cable modem has gone bad twice over the years and both times they have replaced it quickly and at no charge.

What a great guy! My husband had Cable upon his arrival home all because of this rep

The initial appointment was between 10 AM and 12 PM on 5/31. Received a phone call at 12 PM that the tech would be late. The tech showed up at 2:30 PM, he spoke only broken English. He told me it was raining, and his tools were broken so he would have to reschedule for 6/1. I called his boss, and rescheduled for 12 PM to 2 PM on 6/1. 2 PM rolls around, no technician. Called corporate to be told he will be here by three. I have waited a total of 6 hours this weekend for this company to install an outlet.

The internet is fairly fast and doesn't kick me off. We have all the normal features with the landline.

They have been very good and we have had no problems. They are our only option. I have everything. I guess the price is okay.

time the Bright house serviceman shows up he was professional and connected the cable but didn't have a cable box

Very professional, on time, showed up as scheduled. All went well.

The people from Bright House Networks were not on time when I had them come out to check on my power and wireless modem. I would use them again in the future only because I have to.

I think they have gotten better over the years because of competition. They are the only cable provider in town so they aren't 100%. I will continue my service through Bright House Networks.

The internet service goes on and off. They are good at sending someone out, but they don't always fix what's wrong. It takes them a few visits to fix any problems.

They did a great installation. They did the job quickly. The customer service isn't always the greatest. The technicians are very knowledgeable.