ALLSTAR R & R ELECTRICAL

They were scheduled between 8:00 a.m. and 12:00 p.m. and, unfortunately, did not make the four-hour window for the appointment. What's inexcusable though is that nobody called at any time to alert me of the delay. I called at 12:15 p.m. and the receptionist/dispatcher couldn't have been more disinterested. I was told "we would be next." When I asked when, I was told "It will be within the hour, and we'll call when he's 30 minutes out." The tech arrived an hour and a half later and there was never a phone call. The technician apologized about running late when he arrived. It took him less than 30 minutes to complete the work. He blamed the poor communication on the office.

Work was done through Home Warranty Company. Initial response from All Star R & R Electrical very poor. Took multiple phone calls to get response from Alllstar R & R Electrical. However, The technician who finally came out was fabulous. Excellent customer service skills. He knew his business. Very pleased with the work he did. But it initially took 2 weeks for All Star R & R to call to set up appointment.

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