All American Water Restoration Inc

Stay away from All American Water Restoration. They do bad business. Unethical business practices, ripping off customers, terrible communication, and lack customer service. They dont care and just want to charge you more and more money without diagnosing the problem. Choose any other company.

Very Bad experience I was told by Skylar, who made the appt that it would cost $200 for someone to come out and go over my property and give me an estimate on replacing my damaged garage ceiling for insurance Tiffany , , Salesperson came by and immediately told me that it was going to be now $350 for a written estimate , and for $200 she could give me nothing except a verbal that would not mean anything I was not happy but agreed to pay $350 Then she said that in order for insurance to take her estimate seriously I would have to do water /moisture remediation and i would have to pay $800 I told her to proceed with $350 and if insurance requested more then we could always do that later she refused , demanded that i pay her $800 and assign my insurance proceeds to them and when i said no she walked out She came unprepared , with no ladder to go into the attic and was purely interested in taking advantage of me and my insurance company When i called her manager / owner Rob, he said he would have her get back to me and she never did and he never called back either This is what gives roofing companies a bad name

I would not recommend All American Water Restoration. We payed 24000 for our house paint job and were extremely disappointed with the quality of work and communication from the owner. Rather than going back & forth with the owner on the details - I will just let the photos of his work speak to the quality of this company. Job Number 22-0446-ENV

Unethical business practices, ripping off customers, terrible communication, and lack of sense of urgency or care for the customer. If these are all things you are looking for then you've found the right place. At first they seemed like the right choice given the reviews, the references, and their initial up front approach, but after dealing with them for the past two months I would never recommend them, in fact I would advise you to steer clear and find another company after the treatment we experienced. We constantly had to reach out to follow-up on uncompleted work, when they were coming out, and what was going to be completed, waiting days/weeks on replies, and given the runaround several times. We were given vague responses and treated like second class citizens after we decided to drop our homeowners insurance claim when we knew we wouldn't come close to our deductible and revert to the original agreed upon cash job. Once that happened we weren't treated as valued customers anymore and got the overall impression our job didn't matter because they couldn't make as much money from us without the claim. When it came time to complete the remodel portion and fix drywall after the water damage was dried up and mold removed, we were then told it would cost more than originally quoted in the cash estimate. When that happened we decided we would cut ties with them and have our handyman complete the dry wall repair and repaint for a fair price (half of what they "requoted" us for). We were then told our $500 credit we had prepayed towards the rebuild would be refunded to us and surprise here we wait after many emails, phone calls, and continued poor communication. As a paying customer I was/am extremely disappointed in lack of care, lack of honesty and timely communication, and overall feeling of absolutely being taken advantage of every step of the way. I continue to wait for my $500 refund but I do hope this review sheds light on my personal experience and warns those who intend to do business with them in the future. (Looking forward to the reply to this review from owner/business when they try to save face with the educated consumers reading this review deciding if they should go with them. 👍 Until then, onto filing a complaint with the BBB!)

We had a leak underneath the kitchen sink. All American Water Restoration took care of having the kitchen tested for mold, and did the remediation. I don't know how the service could have been any better! Every person we dealt with throughout the process was professional, efficient, and did an excellent job. Yasmin and Rayven handled the administrative work, and both were prompt in response and made sure everything went well and on time. Walid did the remediation and was focused and meticulous with his work. Chris Reed had initiated the work for us, and it was always obvious he cares about his customers, and that it's important to him that they get good service. He made himself available to answer any questions, and was quick to respond to calls and emails. He was great throughout the process. I was given a timetable for the procedure, and it went exactly as they projected. It was a well run job.

August 4: I sign a divorce agreement agreeing to refinance my home. August 12: pipe leak is discovered in my home. All American Water Restoration (AAWR) does the water mitigation and I file a claim with my home owners insurance company (UPC). I pay them $1000 cash (I have the receipt) Aug 13: I bury my father who passed unexpectedly. Sept 8: UPC values the mitigation job at $3,743.44 Sept 9: I begin the refi as ordered in the divorce. My home has NOT been repaired due to AAWR and UPC arguing over the price AAWR charged. I email AAWR and UPC about this and again explain my situation using small words. Sept 14: the owner of AAWR, Rob Supertino, calls and speaks to me about the dispute with UPC. I explain to him again that I am in the middle of a refi and have will hire a public adjuster to get things moving. Sept 15: ten day demand letter is emailed to me Sept 15: lien is filed in Lake County-THE SAME DAY AS THE DEMAND LETTER and while the insurance claim is still open Sept 18: I retain a public adjuster Sept 24: AAWR emails asking for checks the insurance company sent me. I do not know there is a lien at this time. Sept 30: I receive a fedex letter with a copy of the lien This lien is crap and Supertino is attempting to use the courts to force me to pay an inflated bill. The amount is wrong (I paid $1000 cash). I am supposed to close the refi by the end of October. I have until Feb 4 to refi or I must sell the house according the the divorce decree. I have copies of all emails, the independent peer review, and voicemails. I wish I could leave zero starts as that would be the honest rating.

The people are so rude , cheap quality work. They disposed my expensive vanity set and put me a cheap quality unbranded top. There are no side splash. The Management sitting in office is cluelesss and do not know what work to be done. They tell one thing to contractor and the contractor does another thing. I am totally disappointed with the work done my all american. I never recommend To gore this company.

All American responding to our house the same day we contacted them. They where very professional and very caring about our needs. They explained the process in detail and where always available when we had any questions. We would certainly hire them again if needed.

All American Water restoration was great. When I called, someone picked up quickly. That set the tone for the entire transaction. I told them what happened, and they were on it, QUICKLY. They came out, looked at the damage, walked me through some options, and then once I made a decision for how I wanted to proceed the work crew was there within 24 hours with all the equipment and started taking care of business. Although the air movers were loud, they were effective and dried the walls out quick.

They arrived at my house about 45 minutes after I advised them of my situation. They evaluated my damage and gave me a straight up price and said they'd have me all the equipment I needed within he hour. Sure enough a dehumidifier and multiple commercial floor fans arrived and sat in my room for three days. They came periodically during the 72 hours to check the equipment and were always professional and polite. Needless to say my closet is dry as a bone. Hopefully I'll never need them again, but If I do I'm calling AAWR.

Company does not provide free estimates. Did not use company.

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Company was extremely responsive. They started the drying process immediately. Once insurance company finally approved payment for all work required, AAWR scheduled me very quickly knowing that my family of 6 had been without my washer and dryer for nearly a month.

We had a water supply line burst late on a Friday night, water traveled from our upstairs bathroom through the ceiling onto the bottom floor. All American was quick to send out mitigation specialists. I was very pleased with how prompt Alex and Damien were. They both explained the process of the dry out and were very attentive to the situation. Upon our check from insurance we then dealt with the restoration crew. Eddie, Rick, and Marshel exceeded my expectations. They were the most respectful workers that went above and beyond what they were supposed to do. I can't give them enough praise. The three of them made this experience why I am rating this company with an A. These guys know what they are doing and they do the job right. If there is any issue they immediately run anything by you and don't just choose to do things a different way without asking our approval. I truly wish that more people had the attitude and work ethic that these three had. We didn't spend as much time with the mitigation workers but they were just as responsive as the restoration crew.

All American has previously provided services for us, however did not use them for this job due to price.

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They were very good. They came and they studied the area that they had to work on and they made a professional judgement and they followed through in their performance.

See above. No work actually completed. Very poor experience. Felt like a scam.

It went great! They worked closely with my insurance company, who eventually paid for most of the repairs and remodeling. They immediately started drying out the water damage while we waited for the insurance paperwork to be processed. Once the details were hammered out, they came in and ripped out the damaged parts, replaced the floor and shower stall, installed the tile, and repainted. The bathroom now looks fantastic! They are great to work with and did a fantastic job.

This company is fantastic! They’ve arrived when they said they would, and they’ve always had all the necessary equipment. I think they are very professional. They reviewed the process with us thoroughly, and answered all of our questions. I would definitely recommend them to others. In fact, even my husband is impressed and he’s a very hard man to impress.