All American Pool-N-Patio, Inc.

Never acknowledged my request for a detection and repair of a possible pool leak.

Everything went according to plan. American pools has been cleaning my pool for the last ten years and doing an excellent job. I highly recommend them.

The agent was able to repair the leak in a very short amount of time. I am thoroughly satisfied with AMERICAN POOL AND PATIO

They cleaned it and it is now clear again. They replaced the valve. They replaced the sand filter with a cartridge type.

Repair was done the day after I called. Excellent.

Excellent. They came the day after I called. No one else could respond for one week. Quick response enabled me to get the pool running the day after I cracked the union. Great company and service.

They provide chlorine and they are helpful with providing information. They will take time to answer questions. They will point you to the right product if you don't know what you are doing.

Called All American on a Tuesday; they confirmed the service call on Wednesday and the tech arrived promptly in the service window on Thursday as promised. Technician (Mike) assessed the situation and began working immediately. Remedied situation in one hour. Also hooked up light to transformer to test. Mike is very pleasant and professional, as are the staff at All American offices by phone. Mike also made an excellent suggestion regarding saving money when refilling the pool. So pleased - we have asked All American to quote on two other patio-related jobs.

A deposit was needed to "be put on the calendar". Paid the deposit August 3 and work started August 12. The gentleman worked for 2 hours the first day. Next day 2 guys worked about 3.5 hours, until it thundered, then they disappeared. I assumed they were taking lunch and would come back as it did not rain. In fact the clouds made a usually hot day much cooler. That was how the entire job went. Showed up after 9 just when the day started heating up and worked no more than 5 hours. This went on until August 20. That day the guy worked for an hour, and then we did not see him again until August 25 when he was picking up some of their debris. I showed him the areas that needed additional work. Namely the areas where the drains did not line up, areas where the drain was not cemented in properly, and areas that just were not finished. He said "no problem, I can fix those areas". I informed him we would be out of town for a couple weeks, but our son would be here. We returned on September 7 and nothing had been done over 2 weeks? time. We did, however, receive 2 invoices requesting we pay the final bill. I called and asked why we received a bill when the work was not completed. The office was uninformed. I also requested someone else complete the job, but that was not possible. SO, same guy came out on September 10 and 11 to repair the job. We did question one of the problem areas and his response was that he did not work on that part. The sales person came out at my request. He arrived on September 25. I wanted him to see the job his employees had done. Asked him if this was his pool deck would he be happy with the job? He sent out another person to ?pretty up? the mess that was left of my pool deck. This was finished the following week. Job is acceptable. Too bad some of the patch was left on my pool tiles and the guy rinsed off his trowel in my pool before he left. The job took from August 12 through September 30.

I've been using All American Pool for years and just realized they are on Angies List. Whenever I have an issue going on with my pool system that I can't figure out, I know I can always count on these guys. They have been helping me keep my pool and pool system going for years, now. And when problems arise, nothing makes me feel better than seeing Tim arrive in the A-Team truck as I like to refer to it. Tim is an excellent technician that knows his trade extremely well, and not only always figures out and fixes the problem, but usually helps me improve my system with some tips. Top notch company, efficient, always on time, Robin is always responsive and excellent communication, and they do good honest work at a reasonable price.

They installed a new filter and replumbed suction. I have used this company for the majority of the repairs to the pool, including replacing tile around the pool. They are an honest reliable company .

My interaction with them went well.

Have used this provider for several years and they have never let me down. They even troubleshoot pool and patio related problems. They keep my pool sparkling. Highly recommended

The service went very well. It was a positive experience and I would recommend them. The last time he came out our water was green as grass and we couldn't figure out why. He looked at it and put some isosteric chemical; now we have beautiful sparkling blue water.

They're reliable and they seem to be honest. They also have a reasonable price.

We did have a good experience with them. They were very professional, showed up on time and did a good job. We were pleased with them.

Technician gave very unclear information about how to address the problems, repaired a light I wanted replaced, which stopped working 2 months later and cost me another $250 to have done the way I wanted it done originally. The owner eventually listened to my frustrations, and at the final hour made some cost adjustments, but not enough to make up for the frustrations and cost to me. The tech left large shards of glass in the pool from the broken light lens and a pile of broken glass next to the pool. The light rusted and stained the edge of the pool that I had to repaint. I wanted a new motor installed and the tech talked me into replacing a part. Two months later I had to have the motor replaced anyway. Even if the cost and adjustments had been significant, it wouldn't have made up for the frustration and hours of complaining it took to get the job done (actually I went to another company for the motor repair, paid a fair price and was VERY satisfied).

They were very helpful and understanding about what we wanted.

I don't have a screen over my pool and there are many companies that won't come out; but they are more than happy to come out. I have been to their store and they are very polite. They offer good prices and the staff is helpful.

I have had no difficulty with this new pool service. I had to get rid of my previous service due to poor quality.

During the first visit, the worker was helpful and gave me good information about where to place the rail. However, after the curing period of a few days, the rail was loose. We called the company, and they came to make a repair in a timely fashion. The rail has been sturdy since then.

Contacted their office, got a swift response. They informed me that a person would be calling to set up an appointment. I finally got a call a week later. The guy state he was just around the corner and wanted to access the property w/ me not being on site. I reluctantly agreed, he stated a quote would be issued in a couple of days. It's now another week later, still no quote.

The pool has never looked better. Water is always sparkling clean, free of debris. Filter and chemicals tested conscientiously. Service always reliable, on time - they even notify me when my regular pool person is on vacation and another service person is coming - nice!

Polite. Well priced for parts and service call.

They do a very nice job. The pool looks great & theyre good about telling me when I need to do something special.