About us
Business highlights
151 years of trusted experience
Emergency Services Offered
Services we offer
Services we don't offer
Amenities
Free Estimates
YesWarranties
YesSenior Discount
10-20%
Emergency Services
YesAccepted payment methods
Photos of past projects
Reviews
4.177 Reviews
Showing 51-75 of 77 reviews
Ken G.
05/2015
home security systems
+ -1 more.....
Description of Work: ......
| Rating Category | Rating out of 5 |
|---|
Yes, I recommend this pro
$45
Barbara M.
02/2015
home security systems
+ -1 moreunknown
Description of Work: Not much response after my calls. ADT is out!
| Rating Category | Rating out of 5 |
|---|---|
| professionalism | |
| responsiveness | |
| punctuality |
Michael H.
03/2014
home security systems
+ -1 more.
Description of Work: Dealt with Mike Haffner, Email: mhaffner@adt.com.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$117
Nancy T.
06/2013
home security systems
+ -1 more| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$1,200
RONALD C.
03/2006
home security systems
+ -1 moreIT WAS EXCELLENT. I HAD NO ISSUES. EVERYTHING WAS ANSWERED PROMPTLY. THE PEOPLE ARE PROFESSIONAL. THEIR APPEARANCE AND DEMEANOR WAS EXCELLENT. THE PRICE WAS ABOUT WHAT I THOUGH AND IS PRETTY CHEAP, SINCE WE GOT IT INSTALLED.
Description of Work: IT WAS AN ALARM INSTALLATION.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
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Yes, I recommend this pro
$75
03/2006
home security systems
+ -1 moreTHEY WERE VERY NICE AND EXCELLENT. THEY WERE OPEN TO ALL KINDS OF QUESTIONS. THEY ARE COMPARABLE WITH OTHER COMPANIES AS FAR AS PRICE GOES. THEY ARE VERY NICE PEOPLE. I WOULD RATHER USE A NATIONAL COMPANY FOR MY SECURITY.
Description of Work: THEY INSTALLED A WHOLE HOUSE ALARM SYSTEM.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
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Yes, I recommend this pro
$70
03/2006
home security systems
+ -1 moreTHEY'RE VERY PROFESSIONAL AND PERFORMED THE SERVICES AS PROMISED. THEIR TELEPHONE ETIQUETTE, THE OVERALL APPEARANCE OF THE PERSON THAT CAME OUT AND THEIR ABILITY TO GET SOMEONE TO COME OUT AND FIX IT CORRECTLY, MADE ME THINK THEY WERE PROFESSIONAL.
Description of Work: IT WAS UNDER WARRANTY. THEY REPLACED THE BACK UP BATTERY FOR THE SYSTEM.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
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Yes, I recommend this pro
03/2006
home security systems
+ -1 moreI HAVE BEEN VERY PLEASED WITH THEM, AND IT'S BEEN SATISFACTORY. IT IS JUST THE OVERALL SERVICE THEY PROVIDED, AND EVERYTHING HAS BEEN GOOD. THE INDIVIDUALS WERE VERY NICE AND PROFESSIONAL. THEY WERE FRIENDLY.
Description of Work: IT WAS JUST MAINTENANCE. THEY WERE MAKING SURE THE BATTERIES WERE ALL UP TO DATE AND THAT IT WAS WORKING PROPERLY.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
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Yes, I recommend this pro
JODY R.
03/2006
home security systems
+ -1 moreI HAVE HAD THIS SERVICE FOR 2 1/2 YEARS. I GOT A GOOD RESPONSE. THE GUY FOUND THE PROBLEM IMMEDIATELY. IT WAS VERY MINOR. HE DID ANOTHER SERVICE TO SHORTEN THE ALARM TIME WHICH WAS AN IMPORTANT THING FOR ME. HE DIDN'T CHARGE ANYTHING EXTRA, JUST THE FLAT SERVICE FEE.
Description of Work: ONE OF WIRES TO THE MAGNET OVER THE DOOR WAS REPAIRED, AND HE RESET THE ALARM.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
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Yes, I recommend this pro
$25
03/2006
home security systems
+ -1 moreTHEY ARE EXCELLENT. THE OVERALL SERVICE I RECOMMEND HIGHLY. THEY HAVE A QUICK RESPONSE PLUS THEY HAVE GOOD CUSTOMER SATISFACTION. THEY CARE A WHOLE LOT ABOUT THE PROBLEMS YOU HAVE. THEY CAME AND DID THE REPAIR, AND IT HAS BEEN WORKING SINCE.
Description of Work: THEY HAD TO REPLACE THE BACK-UP BATTERY, AND SOMETHING WAS GOING ON WITH THE ALARM SYSTEM. I COULDN'T SET IT, SO IT WAS CONTINUALLY GOING OFF.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
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| punctuality |
Yes, I recommend this pro
$464
JIM C.
03/2006
home security systems
+ -1 moreWE'VE HAD MOSTLY GOOD EXPERIENCES WITH THEM. WE WE'RE RENTING A HOUSE BEFORE THIS, AND ADT WAS THE SECURITY PROTECTOR FOR THAT HOUSE. WE HAD SEVERAL INSTANCES WHERE THE SMOKE OR FIRE ALARM WENT OFF, AND THEY WERE RIGHT ON TOP OF IT. THEY CALLED RIGHT AWAY AND SAID WE HAD A FIRE ALARM AND WERE WE OKAY. ONE TIME WE DID HAVE A STOVE FIRE GOING ON, AND THEY HAD THE FIRE DEPARTMENT THERE REALLY QUICK.
Description of Work: THEY CAME IN AND INSTALLED A HOME ALARM SYSTEM FOR US.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
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| responsiveness | |
| punctuality |
Yes, I recommend this pro
$1,200
03/2006
home security systems
+ -1 moreI THINK THEY ARE GREAT. THEY DO EVERYTHING THEY SAY THEY ARE GOING TO DO, AND WELL. THE PRICING IS FAIR TO GOOD. THEY CAME RIGHT AWAY. THE GUY WHO DID THE WORK WAS NICE AND HELPFUL. I CALLED, THEY SET IT UP, AND I DON'T NEED TO INTERACT WITH THEM ON A REGULAR BASIS.
Description of Work: THEY MODIFIED AND SET UP THE WHOLE HOUSE ALARM. WE ONLY PAY A MONTHLY FEE.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$40
REBECCA K.
03/2006
home security systems
+ -1 moreTHEY ARE A GOOD COMPANY. I HAVEN'T HAD ANY PROBLEMS WITH THEM. I CAN USE IT. IT'S EASY TO USE. IF I HAD A PROBLEM, I WOULD CALL THEM AND THEY WOULD RESPOND. I HAVEN'T HAD A PROBLEM.
Description of Work: IT'S AN ALARM SYSTEM. THEY KEEP TRACK OF PEOPLE BREAKING IN.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$35
Denise T.
03/2006
home security systems
+ -1 moreTHEY ARE EXCELLENT. THEY ARE A GOOD SERVICE TO HAVE FOR MY HOUSE. THEY ARE VERY PROMPT WHENEVER THE ALARM GOES OFF. THEY ARE VERY EFFICIENT. WHENEVER THE ALARM GOES OFF THEY CALL WITHIN THIRTY SECONDS.
Description of Work: THEY MONITOR THE HOUSE. THEY MONITOR FOR FIRE AND BREAK IN. THE PRICE IS A MONTHLY BILL.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
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Yes, I recommend this pro
$36
03/2006
home security systems
+ -1 moreTHEY'VE BEEN RIGHT ON THE BALL FROM THE CONSTRUCTION TO SERVICE. I HAVE NO COMPLAINTS AT ALL. THERE ARE NO DEFECTS NOR HAVE I HAD THEM COME BACK OUT TO REPLACE FAULTY INDICATORS OR PADS. THE WORKMANSHIP HAS BEEN OUTSTANDING. THEIR RESPONSE TIME IS TIMELY.
Description of Work: THE INSTALLED ALL THE WIRES FOR THE WINDOWS AND DOORS AND PUT THE BOX IN THE UPSTAIRS BEDROOM. THE BOX HAD THE KEYPAD IN IT. IT WAS JUST A BASIC REWIRE ON ALL THE OPENINGS TO THE DWELLING.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$800
03/2006
home security systems
+ -1 moreIT WAS VERY GOOD. I DID NoT HAVE A PROBLEM WITH THEM. THEY DID A FINE JOB. I REALLY DON'T HAVE ANYTHING TO SAY. BASICALLY IT IS WHAT I SAID BEFORE. THEY WERE ALRIGHT.
Description of Work: THEY INSTALLED ALL THE MONITORING UNITS, AND THEY NOW MONITOR THE HOUSE.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$80
Stan B.
03/2006
home security systems
+ -1 moreTHEY ARE ALRIGHT. IT'S THE ONLY ALARM I HAVE HAD SO I CAN'T REALLY COMPARE THEM TO ANYONE ELSE. THE INDIVIDUALS DO THEIR JOB. THE PRICE COULD BE BETTER. IT COULD BE LOWER. I HAVE SEEN LOWER, AND THE QUALITY OF WORK IS GOOD.
Description of Work: WE HAD A PROBLEM WITH OUR KEYPAD. IT DIDN'T WORK SO THEY SENT SOMEONE LOCAL OUT TO FIX IT. IT TURNED OUT THAT THEY JUST NEEDED TO RESET THE SYSTEM AND THEY GOT IT RUNNING AGAIN.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$35
03/2006
home security systems
+ -1 moreIT WAS GOOD. I LIKED THE WORKMANSHIP. I THOUGHT THAT THE WORKERS WERE VERY PROFESSIONAL. I LIKE THE WAY THAT THEY DID THEIR WORK. THE INDIVIDUALS WERE VERY PROFESSIONAL. I HAVE RECOMMENDED THEM TO TWO OF OUR NEIGHBORS, AND THEY GOT THEM.
Description of Work: THEY PUT THE ALARM ON THE FRENCH GLASS DOOR, AND THEY ALSO DID THE GARAGE DOOR.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$38
01/2006
home security systems
+ -1 moreTHEY ORIGINALLY INSTALLED THE SYSTEM AND WERE GOOD ABOUT TAILORING IT TO MY NEEDS. THEY CALL WHENEVER THE ALARM GOES OFF AND SEND POLICE OR FIRE DEPT IF NO ANSWER. THEY ARE ALWAYS POLITE AND HELPFUL IF I NEED THEM.
Description of Work: THEY MONITOR OUR BURGLAR AND SMOKE ALARM SYSTEM. THEY CALL AND CHECK IN IF THERE IS A PROBLEM.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$31.95
JUDI B.
01/2006
home security systems
+ -1 moreSo far, it seems like a good company. I haven't had to call them yet for anything as the alarm hasn't been used yet. It came with the townhouse when they built it so I guess the builder thought it was a good company.
Description of Work: Brinks installed a complete alarm system in a new townhouse I just bought this month.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
SHARON M.
11/2005
home security systems
+ -1 moreWE HAVE USED BRINKS FOR THE PAST 14 YEARS IN THREE DIFFERENT HOMES. THAT SAYS A LOT. I WAS ALWAYS COMFORTABLE WITH THE EMPLOYEES THAT CAME INTO MY HOME TO DO THE INSTALLATIONS. ANYONE I HAVE EVER DEALT WITH ON THE PHONE HAS BEEN COURTEOUS, PLEASANT AND PROFESSIONAL.
Description of Work: IN JULY 1991 WE HAD A FULL SECURITY SYSTEM INSTALLED AT OUR RESIDENCE. WE MOVED IN NOVEMBER OF 1998 AND BRINKS TRANSFERRED OUR ACCOUNT FROM ONE HOUSE TO THE OTHER. WE RECEIVED THE SAME NUMBER OF WINDOWS/DOORS AT NO CHARGE AND JUST HAD TO PAY FOR THE ADDITIONAL WINDOWS/DOORS THAT NEEDED SECURITY. WE MOVED AGAIN IN AUGUST OF 2003 AND THE SAME SCENARIO HAPPENED.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$694.9
JUDITH B.
10/2005
home security systems
+ -1 moreI WAS VERY IMPRESSED WITH THE PROFESSIONALISM OF THE REPAIRMAN AND HIS PERFORMANCE OF MORE THAN THE MINIMUM AMOUNT OF WORK THAT WAS REQUIRED. HE EXPLAINED EVERYTHING HE WAS DOING AND WHY HE WAS DOING IT. HE TESTED MY SYSTEM TO ENSURE IT WAS WORKING PROPERLY. THE TECHNICIAN ARRIVED DURING THE APPOINTED TIME.
Description of Work: THE TECHNICIAN REPAIRED A REMOTE ENTRY DEVICE AND REPLACED A WHOLE-SYSTEM BACKUP BATTERY. IN ADDITION, HE PERFORMED A WHOLE-SYSTEM CHECK. THIS WORK WAS PERFORMED UNDER MY EXTENDED WARRANTY WITH BRINK'S SECURITY.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
DONNA M.
09/2005
home security systems
+ -1 moreTHEY WERE VERY INFORMATIVE AND CLEARLY DESCRIBED THE OPTIONS THAT WERE AVAILABLE WITHOUT TRYING TO 'SELL' NEW EQUIPMENT. THEY WERE VERY KNOWLEDGEABLE ABOUT OUR EQUIPMENT AND WHAT WOULD AND WOULD NOT BE NEEDED IN OUR HOME.
Description of Work: THEY CHANGED BATTERY IN SYSTEM, REVIEWED NEW EQUIPMENT OPTIONS AND DISCUSSED UPGRADING SYSTEM.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$200
LYNN M.
05/2005
home security systems
+ -1 moreI HAVE HAD ADT FOR ABOUT 5 YEARS NOW. WE HAD THIS SYSTEM AT OUR PREVIOUS HOME AND WHEN WE MOVED THEY INSTALLED THE SYSTEM FOR FREE IN OUR NEW HOME AS LONG AS WE SIGNED A NEW CONTRACT FOR THE MONITORING. SO FAR I HAVE HAD NO PROBLEMS. I HAVE HAD THE ALARM GO OFF ONCE WHEN MY CATS KNOCKED OVER SOMETHING ONTO THE TILE FLOOR. SOME OF OUR ALARMS GO OFF WITH THE SOUND OF BREAKING GLASS. WE WERE GONE AT THE TIME AND THE POLICE DID COME OUT. SO I KNOW THE SYSTEM WORKS. I DO FEEL SAFER WITH THE ALARM AND KNOW THAT I CAN GET HELP QUICKLY.
Description of Work: I HAVE AN ADT SECURITY SYSTEM. IT IS A MONITORED SYSTEM AND I PAY $86.65 EVERY 3 MONTHS FOR THIS.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$86.65
JENNIFER G.
05/2005
home security systems
+ -1 moreADT INSPECTED ALL MOTION DETECTORS, WINDOW AND DOOR SENSORS AND KEYPAD. THE TECHNICIAN REPROGRAMMED THE SYSTEM FOR MY NEEDS AND INSTRUCTED ME ON HOW TO OPERATE. I WAS PLEASED WITH THE PROFESSIONAL MANNER IN WHICH I WAS TREATED.
Description of Work: ADT WAS HIRED TO MONITOR ALARM SYSTEM AT MY BUSINESS IN TOWN. THEY INSPECTED THE EQUIPMENT AND SET UP A MONITORING PLAN.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$106
Contact information
6830 Shadowridge Dr STE 211, Orlando, FL 32812
www.adt.com/media/home-security?ecid=nafresi00043Service hours
Sunday:
ClosedMonday:
8:30 AM - 5:30 AMTuesday:
8:30 AM - 5:30 AMWednesday:
8:30 AM - 5:30 AMThursday:
8:30 AM - 5:30 AMFriday:
8:30 AM - 5:30 AMSaturday:
9:00 AM - 2:00 PMLicensing
Bonded
Insured
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Home Security Systems,
Home Automation,
Home Healthcare - Medical Alert Systems
FAQ
ADT Security Services, Inc is currently rated 4.1 overall out of 5.
Sunday: Closed
Monday: 8:30 AM - 5:30 AM
Tuesday: 8:30 AM - 5:30 AM
Wednesday: 8:30 AM - 5:30 AM
Thursday: 8:30 AM - 5:30 AM
Friday: 8:30 AM - 5:30 AM
Saturday: 9:00 AM - 2:00 PM
ADT Security Services, Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, ADT Security Services, Inc offers free project estimates.
Yes, ADT Security Services, Inc offers eco-friendly accreditations.
No, ADT Security Services, Inc does not offer a senior discount.
Yes, ADT Security Services, Inc offers emergency services.
Yes, ADT Security Services, Inc offers warranties.
ADT Security Services, Inc offers the following services: Personal medical emergency pendant or wristband for those who live alone or for seniors. Reaches 9000 square feet from base unit which MUST be connected to a landline telephone. Emergency button is for medical, fire or police assistance but also to contact family or friends in case law enforcement/fire and rescue not necessarily needed. Lock box available for an additional fee for use in case officials are unable to gain access to the residence, thus preventing property damage.
Service requires a landline telephone and service. Can NOT be used with Magic Jack or VONAGE.
Contact information
6830 Shadowridge Dr STE 211, Orlando, FL 32812
www.adt.com/media/home-security?ecid=nafresi00043Service hours
Sunday:
ClosedMonday:
8:30 AM - 5:30 AMTuesday:
8:30 AM - 5:30 AMWednesday:
8:30 AM - 5:30 AMThursday:
8:30 AM - 5:30 AMFriday:
8:30 AM - 5:30 AMSaturday:
9:00 AM - 2:00 PM