ACE RELOCATION SYSTEMS INC

BEWARE! These movers will cheat you out of your contracted services. I showed the movers when they arrived the table I had set up to perform the unpacking staging. It took approx 15-20 min for the 3 movers to put my boxes in the house and then the lead mover told me there were too many and they were not going to perform the contracted unpacking service. I reported it to my Japanese moving agent and to Ace relocation. When Ace provided a response to my Japan moving agent, Ace lied and stated I asked for them to not unpack. Do not use this company.

Extremely efficient. There were several last minute adjustments. All were handled well and quickly. The moving crew was among the best I've used.

We used Ace Relocation to do a local move in Oviedo, Fl. It was perfect from start to finish. The person that came out to do the estimate was great. The movers were fast and professional. They took great care of all our furniture. They did not damage one item!

Ace came recommended for our move. As we all know moving is stressful and Ace certainly does not remove any stress from the process they just to it! On move day they arrived late - they dispatch people said that the staff was coming from another city and ran into traffic - oddly there is very little traffic at that hour of the morning. Once they did arrive they moved like molasses - the guy doing the inventory (still trying to figure out why this was needed since the items were staying on the truck the whole time and not being transferred) could not spell and took forever to write up the details - claiming things where damaged when they weren't. One guy was assigned to carry and move (he was the oldest of the group) and one stayed on the truck. A move that should have taken 5 hours max ended up taking almost 8 hours. During the move out process they broke a frame and attempted to hide it in the trash, they talked on their phones and took numerous breaks - all while on the clock. The situation become so stressful that a call was made site manager who came to the house - this did not matters any better - he was rude and spent just a few minutes on site. When I was asked to sign the documents they did not have all the correct paperwork and I noticed they they were billing me for an hour of drive time when their office was no more then 15 minutes away. The items were delivered a week later and the service yet again for poor at best. Items were damaged and broken service slow. Our claims for damage took over 2 months to rectify - All and all Ace Moving is no Ace!

The company sent a representative to our four bedroom home to give an estimate. There were a large number of items stored in the garage already packed. All of the elctronics and a number of unpacked rugs, glass tops and mirrors were to be moved by myself. We packed everything else. There were no loose items to be moved. There were several valuable and large pieces to be moved. The company gave a firm quote of $1,300. The felt it would take 4 men with one large van about 8 hours. I had received an over the phone estmate from another company (Abreeze) which indicated that the move could be completed with 2-3 men and a 26 foot box van in 6-8 hours. This was an hourly rate and since I had moved this furniture twice before I knew that estimate was absurd. The movers did not arrive until just after 9am. They should have started earlier. They did take much care in wraping the furniture and packing the large van which they filled completely. Unfortunately, the company apparently underestimated the time involved as the very polite and professional crew of four did not arrive at the new home until almost 4pm, not having taken a break. The unloading was a bit more difficult as some very heavy pieces needed to be moved up a rather narrow stairway. There were the occaisional bumps and dings in the wall board, but all in all no significant damage. All of the furniture was placed as we directed. Many of our items were placed in the garage and we helped with the unloading due to the time. They did not finish until after 8pm, having taken only a short break to eat.

THE PEOPLE ON THE PHONE WERE NICE. I THINK THE BIGGEST PROBLEM WITH THEM WAS THE INDEPENDENT TRUCKERS THAT PICK UP THE LOADS AND TRANSPORT IT. THE COMMUNICATION WITH THEM IS NOT WHAT IT SHOULD BE.