Stonehouse Kitchens & Bath Inc

There was a delay in our project frim our contractors end. Provider never called back, missed apt times, did not return phone calls and was difficult to track down. We were lucky enough that they did return payment.

Had complete kitchen remodel done in late 2013. Design process was great and they started work promptly. Then halfway through job progress stalled and it ended up running a month over. Throughout the process you are promised over and over that you can call back if you notice any defects and Stonehouse will take care of it and make it right. All I can say is good luck with that. After they get their last payment, they are gone. The best response I got from Luis Mercado was that he would give me the phone number of the subcontractor and I could deal with him. I am still dealing with electrical outlets that are loose, grout in tile joints coming up, missing molding around cabinets, a dangerous outlet below the kitchen sink, and missing an attic vent for stove exhaust fan. I will say they kitchen does, from a distance look good. But the devil is in the details, and Stonehouse does not provide quality work and there is little pride in provided a good product. Don't waste your money.

work done, two months later it is leaking again.

I would not ever recommend them. We gave them a drawing of what we wanted and they were such in a hurry to get their money and get done. They did one measurements and they never came back to check the dimensions before they did the counter. So when the guy showed up with the counter, it was wrong. He spent most of the day out there grinding on the counters to get them to fit. There were two cut out for the sinks, one cut out wasn't even right. The sink was a very specific square sink and the cut out was round. There was the backsplash which they came and it was pretty heavy. They're like "Can we just cut this thing down and you can put piece of molding?" I said "No, the design shows you're gonna put this whole exactly what we told you." They didn't even look at the wall before they stuck it in so when they stuck it up, it just slammed up there against the wall and so the whole thing was leaning out. In the bathroom, we bought a very specific piece of stone and they cut it opposite the way I told them. They told me to pick some other stone to get the other countertop. So now my countertops wouldn't match. So I walked around and I tried to pick a piece of granite that would just be enough for my countertops, and they charged me for it; for the extra one that was their mistake. All the work they're constantly such in a hurry to get out that they didn't even bother to pay attention to the details. The phones were constantly ringing where they want them to get out that job and go get to the next job and get out of the way. They didn't know what they're doing and they overcharged us.

New countertops and beautiful backsplash and beautiful black sink 60/40 odd shaped.

I am amazed at the transformation of the kitchen. Sam Garza (the designer) was easy to work with, knowledgeable, had great ideas and was able to implement them better than I ever imagined. Everyone is professional and all are willing to go the extra mile and accommodate to make for a very satisfied customer, Jessica and Mary were great at getting information when I called and when there was a glitch, everyone helped out to get the situation resolved. I have a kitchen that is a pleasure to cook in and my friends have been impressed at the difference in my former kitchen and my current kitchen. I wanted to work with a company that provided everything and everyone and be able to give me a complete price rather than trying to determine what the cost was going to be piece by piece. Stonehouse Kitchens & Bath was able to come through with flying colors! The cabinets are solid wood, made in America, have soft close drawers and are beautiful. The tile has the "wood" look and certainly looks like wood flooring! The slide in drawers have metal rails (not plastic), the upper cabinets are 15" depth and 42" height so I have more space and am able to put large platters in the cabinets without a problem. The island has cabinets on both sides and is convenient to organize and beautiful to look at. There was a slight delay from the original completion date but that is my fault because I made some changes as the work progressed, however, no one ever made me feel that the schedule was more important than my happiness and I am thrilled with the results!

Everything went very smoothly from the initial estimate to completion of the work. They replaced our countertops and even recycled a piece of old countertop from the kitchen to replace the damaged countertop in the laundry room. The job was completed in one day and they were able to save and reuse our granite composite sink. The kitchen is absolutely beautiful. About 2 weeks after the install, we noticed 2 small nicks on the edge of the island. Luis came out and repaired them, matching the quartz almost perfectly. The areas can't be seen unless you know where they are.

We dont live in this property full time. I was very precise about when I wanted the cabinets installed and ordered them in plenty of time. Our new cabinets sat in their warehouse for 2 weeks before the install date. Apparently no one bothered to check that they were the correct cabinets that we ordered. So when they were delivered, after my kitchen was demolished, I noticed they were the incorrect cabinet doors. My cabinets were installed but I had to wait 2 more weeks for the correct doors to come in and be installed. There is no quality control or double check system in place. Everything that could have gone wrong after that did. Yes, they did fix everything that they should have and in a timely manner. My advice is to pay attention to details up front and there won't be so many issues. With that said, now that it is all finished, we really do love our new kitchen.

Due to a misunderstanding, we did not hear back from Stonehouse Kitchens and Baths before we had our counters installed by another company. Once Luis was aware of the confusion regarding our follow up, he went above and beyond to ensure our satisfaction for any future work we may need. I will not hesitate to hire Stonehouse Kitchens and Baths for our next project. It is obvious to me that Luis cares about his customers' satisfaction no matter how small or large the job.

I spoke with Luis about coming to my residence for an estimate on a marble job. He was to come out Friday between 5 & 6 pm. He did not show up for the appointment and did not call to let me know he wasn't coming or to reschedule.

It was excellent. I had a really hard time trying to pick out a countertop. I knew the look I wanted. I did a lot of searching on my own. I came into Stonehouse and I met Logan. I told Logan I was looking for a shabby/chic look and he knew exactly what I wanted. I really liked what he put together and knew I wanted to come back. There was a lady name Mary who deals with the customers as well. When I came back, I dealt with Mary. She gave me samples to take home and was very pleasant. Logan did a follow up on the countertops. The colors he selected were gorgeous. Logan made a trip out to my home after everything was installed. Mary is also very responsive to my calls. The back splash is absolutely gorgeous. Logan not only came out but said he would come back out again and help me with the color of my cabinets when I do those. He and Mary went above and beyond what they had to do.

I was told that the company would be finished in three to four days. Several things held back the completion. The cabinet was ordered, arrived, but didn't fit, so another cabinet had to be ordered. Then after the installation of the cabinet and mirror several small problems that I had called to the attention of the company were not finished, and I felt as though I had simply been forgotten. Of course, I was told that I hadn't been forgotten but that they had had several other projects that had to be finished first, which irritated me. I refused to pay the entire amount and held back a small sum so that I would have something to use as leverage to get them to fix the small dings in the cabinets that needed to be fixed. There is still an area of the mirror, which was my old mirror but recut with a new frame, with which I'm not satisfied. I've actually forgotten exactly when everything was finally finished, but it was months later when I finally paid them that final $500 that I had held back. I will say that they were very professional and that Sam and Luis were very accommodating, except for the time element. The length of time that it took to get everything finished was aggravating, and I was completely tired of the whole thing. But I DO like the way the bathroom has turned out. After all the time, and my investment both monetarily and emotionally, I guess it was worth it. My major complaints are that I felt that my investment was a bit high for what they did, but mainly that I was told three or four days (if I'd only had a tape recorder!) and many, many months later it was finally finished.

Ultimately it turned out beautifully. There was a little glitch in the measuring of the material and after the old countertops were demolished along with the sink and plumbing the new quartz tops didn't fit. Luis immediately had the new material ordered and in seven days, we had our new beautiful countertops and sink and faucet installed. The quality of the workmanship was superb for the end product. We ended up buying, at a reduced rate, some of the erroneously cut material to use as a backsplash on one wall. It matches perfectly, and is beautiful. We also extended the bar top portion of our countertop, which was a great idea, because now one can sit at the bar and eat comfortably without banging ones knees. :) Not all projects go perfectly, and in my opinion, the true test is how a company handles any issues. Luis at Stonehouse made sure we were pleased with the experience. Call them for an estimate if you are looking for new countertops.

The only positive thing I can say is that everyone was very nice. As for the actual job, it was not a pleasant experience. What was to be a simple 1-2 week job turned into a 3-4 week nightmare. We signed a contract on May 9th with work to start the following week. At our request the contract was delayed until we returned from vacation on June 24. The floor guys arrived on the June 26 and immediately started removing the old tile. Approximately 2 hrs later the countertop arrived and the floor guys left for the day. Everything was looking great until the sink piece was fitted. They had cut it and the pass thru 1/2 - 3/4 inch too narrow. After a pause to contact headquarters they continued with the install. A little later, the co-owner Luis Mercado and designer Logan Williams arrived to survey the problem. They came up with the idea of using dur-rock to bridge the gap and hiding the extra width with pencil trim. The countertop crew completed the install of the tops, cutouts, etc in the early evening and left. The next day the floor guys came back and took out the rest of the floor. After they left for lunch, I started vacuuming up some of the dust when I heard a noise in the hose. I had vacuumed up a chunk of the island granite. On further inspection the granite had cracked on both sides of the cutout . I immediately called Stonehouse and they came over to assess the problem with the idea of using a remnant to fabricate a new piece. I called Omicron Granite to see if they had any slabs left from that batch. Fortunately they had 1 left which I put a hold on. The next day I went to Stonehouse and spoke to Mike Price (the other co-owner) to tell him that not only did I want the island replaced but I wanted the sink piece replaced as well. I also informed him that I had reserved a new slab for them. To their credit they bought the new slab and installed the new pieces 8 days later. Unfortunately the island piece was not as dramatic as the original and there is no continuity in pattern of the counter and sink piece. Contrary to Angies List info on Stonehouse, their tile work was subcontracted to Completely Floored and paint to Bright Side Painting. The floor installation came out well. The tile crew tried their best on the backsplash however they had never worked with Blue Ocean glass tile before so they got off to a rough start applying it as a normal mosaic with the paper bonding to the thinset instead of having the paper side out. This resulted in them having to take it down and start all over again. Instead of applying a solid layer of mastic they used a notched trowel to spread the thinset resulting in a wavy pattern behind the glass. When designing/ordering the tiles, the height of the receptacles/lt switches was not taken into account resulting in the covers covering 1 inch of the glass border. As for the paint job, I wanted a textured cross hatch pattern. Bright Side Painting had never done this before. They were very easy to work with however they couldn't match the pattern I wanted so I settled for an easier pattern. The project was completed on 19 July. Communication between StoneHouse, its sub contractors, and myself was lacking. Everything appeared to be done at the last minute from ordering materials to scheduling. I do not know whether moving and splitting up their operation into separate cabinet/design and granite fabrication facilities had any bearing on the quality and timeliness of our project. I do know that I would never recommend them to anyone. There are a lot of other companies to choose from.

Representative was very professional in his visit and communications with us. We were uneasy about his references to plumbing, shower pan renovation, and a few vague areas on the estimate. He appeared to be a very good designer who did not really understand the actual construction details as they pertained to this job.

Stonehouse Granite was neat and clean and took an entire day to take apart and install our new counters. We were upgrading counters in our kitchen before putting our house for sale. We got a contract 4 days after we put our house on the market! They were easy to deal with on the phone and setting up all appointments. I would use them again.

The worked turned out okay. One of the guys who did the work messed up, but they took care of it and redid the work.

There was poor communication between the job planners and installers. The refrigerator space had to be rebuilt because they did a poor job of it. They also didn’t complete the toe kicks in the bathroom.

Never received any follow-up from them at all. I contacted them several times for an update and was told that they are working on it or would have it within the next few days. Finally gave up after over a month of attempts.

Sam Garza from StoneHouse arrived promptly and was very professional. He provided excellent suggestions for the remodeling of our kitchen and an estimate for the cost of the cabinets. We were impressed with his knowledge. Mr. Garza told us he would review and provide an estimate of the renovation of our kitchen within a week. However, we never heard back from Mr. Garza to date.

After a year of research I finally chose Stonehouse kitchens to remodel my kitchen. My first priority was finding the right granite. I had fallen in love with a granite that I had seen at another design company and had taken a picture of it. Sam and his team were right on spot finding that granite for me. It was a cream delicato with lots of quartz shine in it. We designed the rest of the kitchen around this choice. They gave me a time frame of 3 weeks to finish the project and met it! First the demo team arrived to move furniture and appliances and tear down the walls and floors. Very professional and polite. I only wish they had prepared the room a little more to avoid the dust that went everywhere. I think if they had brought their own plastic tarps and sheets, it would have been a little more clean. Instead I had to use my sheets to put a barrier between the work areas and the living areas. My hardwoood floors were not protected, so the fridge dragged across it left small scratches that may require some touchups later. They cleaned up after themselves and installed my old cabinets in my garage. So, they redeemed themselves. The prep comments are more of a constructive criticism that they can use towards future projects. The flooring install had some drama - They took 4-5 days to finish flooring including coming in on a Sunday which I did not expect, but was very appreciative of. This company took great pride in their work and suggested laying tile in a way different from what I had imagined, and I am very happy I took their advice. I installed a wood-look tile in my kitchen and family room. The tile is textured to look and feel like a wood plank. While it looks great, it is a pain to keep clean. The Stonehouse designer warned me about it but I did not listen...I was in love with the sample. I have a dog and a boy who has lots of friends....I spend a lot more time cleaning the floors than I had anticipated. Also...once the tile was installed, it was nearly impossible to wash the grout off. It took them 3 days of washing and literally scrubbing every single tile with a srubber to get most of the grout out. I'm still srubbing the occasional spots that I find. I wish I had known it earlier...I might have gone with a smooth look tile. The cabinets, granite and backsplash were installed in a timely manner. I did not mess with plumbing, so it was just updating the sink. We had to make an adjustment to the counter extension and I lost a trash cabinet but the layout was more important than the trash cabinet so I made a compromise and the team was right on board. Sam and his team have been back to make minor adjustments. The final cleanup was good and I now have a kitchen I love. Stonehouse was a good partner in this project. They made sure that I was well informed and reassured about the project in each phase. As expected in any home improvement project, there were some compromises to be made and I came out of it feeling like I was heard and got my money's worth. I am a happy customer.

I called several times - and the owner came over once at the scheduled time. After that, each appt. was either "forgotten" or I had to call and he sqeezed me in as running late. Not sure if he is just overwhelmed with new staff or what. His "partner" gave me a quote on shower - and randomly added UPGRADES on tile and listello that was not asked for; was to provided "detailed" estimate - and all I got was a bottom line number.

They were the only good thing with my experience with Prolific. The counter we got was a Marinace type. And it definitely outshines the bathroom job Prolific did.

We have used them several times. They are always very efficient, quick, and clean. They come up with ideas that are better than what I have thought of in the past. I had friends that used them and they were very pleased with the service as well.

They were punctual and accommodating to our schedule. Very professional installation and beautiful granite samples. Very friendly and professional.